Services Support Sample Clauses
The Services Support clause defines the obligations and scope of assistance that a service provider must offer to the client during the term of their agreement. Typically, this clause outlines the types of support available, such as technical help, troubleshooting, or customer service, and may specify response times, hours of availability, and channels for requesting support. Its core practical function is to ensure that clients have reliable access to help when issues arise, thereby minimizing service disruptions and clarifying expectations regarding the provider’s support responsibilities.
Services Support. During the term of this Agreement, TADL will provide certain services in order to enhance patron service. Providing these services shall be in an amount, quality, and frequency as determined in the discretion of TADL and consistent with services provided throughout the district, and TADL shall have no financial liability to Member Library for any disruption related to said services caused by technological or other system failure. Those services include the following:
1. Fiber wide area network;
2. Fiber internet connection;
3. Shared online catalog and automated circulation system;
4. Wireless internet access;
5. ▇▇▇ delivery of books and other materials among various participating libraries;
6. Generate and provide library cards;
7. Generate overdue notices via phone and/or email, or via mail as necessary;
8. Purchase, install, and maintain TADL approved computer hardware, software, and related equipment and supplies;
9. Create and print miscellaneous forms (e.g., card applications, hours bookmarks, inter-library loan bands, etc.) as determined by TADL;
Services Support. All matters relating to the provision of support and other services by one Group to the other Group after the Effective Time, covered by the Transition Services Agreements, shall be governed exclusively by the respective Transition Services Agreements, except as may be expressly stated herein or therein. In the event of any inconsistency with respect to such matters between a particular Transition Services Agreement and this Agreement or any other Ancillary Agreement, such particular Transition Services Agreement shall govern to the extent of the inconsistency.
Services Support. Subject to the terms and conditions of the Agreement, ClubDrive will provide the Services to you during the Term. The Applications to be included in the Services, and the number of Users entitled to access the Services, are set forth in the Order Pages. Your use of the Services is limited to the number of Users specified on the Order Pages. ClubDrive will provide Support as further described in the Support Supplement at Exhibit D.
Services Support. Supplier will provide the following general services or any other detailed services as detailed in the location SOW:
4.13.1. Installation of UC Furnished goods and or goods supplied by supplier.
4.13.2. Integration of specified equipment that may not have been provisioned or installed by the supplier.
4.13.3. Coordinate all the order/installation process, inquiries regarding order status, and pricing concerns.
4.13.4. Based on the design documents, Supplier engineers will conduct a technical implementation kick‐off meeting.
4.13.5. Supplier will follow implementation plan, test plan and back‐up plan.
4.13.6. Once installation is complete Supplier will assist with follow up support for agreed upon duration following network cutover.
4.13.7. Supplier will provide as‐built documentation based on the proposed design and implementation plan and configuration scripts.
4.13.8. Supplier will conduct project acceptance meeting to provide project transition and knowledge transfer to the UC Location personnel.
4.13.9. Upon completion of system design and/or programming services, the UC location will own the design documents and both the compiled and un‐compiled control codes.
4.13.10. Provide a workmanship warranty of at least 1 year for all Services at no cost to UC. Additional warranties will be identified in the UC Location SOW.
Services Support. All matters relating to the provision of support and other services by the Vishay Group to the VPG Group after the Effective Time, covered by the Transition Services Agreement, shall be governed exclusively by the Transition Services Agreement, except as may be expressly stated herein or therein. In the event of any inconsistency with respect to such matters between the Transition Services Agreement and this Agreement or any other Ancillary Agreement, the Transition Services Agreement shall govern to the extent of the inconsistency.
Services Support. 2.1. Support and maintenance provided by HPartner for Mail&Deploy (“Support”) will be made available to Customer for the term subscribed by Customer (“Support Term”) subject to Customer’s timely payment of the applicable Support fees or subscription fees.
Services Support. As mutually agreed by the parties on any Order Form or in a subsequent or concurrent written and executed Statement of Work (“SOW”) to be attached hereto and made a part hereof, Informed K12 will also provide certain consulting services, support, or other similar professional services (“Consulting Services”) in addition to the subscription Service. All Consulting Services will be paid in accordance with the applicable SOW. Overages may be charged for additional District usage beyond the applicable limitations.
Services Support. ECHELON shall invoice, and VAR shall pay, fees for NES VAR Services and VAR Support, including the VAR SIP Service and, if so elected by VAR, Utility SIP Service, in accordance with the terms set forth on Exhibits D and E, respectively. Invoices shall be payable within thirty (30) days, except as otherwise provided in Exhibit D or E.
Services Support. 2.1 In respect of the Services specified in the Order Agreement the Company will provide Services Support in accordance with the terms of this SSA.
2.2 Services Support does not include Services enhancement services, template changes, digitising services, onsite consulting, software installation or training services. However such services are available at the Company's applicable rates from time to time.
2.3 The Company will not provide support for any external systems, network, servers or software (including web browsers) outside of the Company’s control.
Services Support. All services provided by any Acquired Company to any third Person (“Services”) were performed in conformity with the terms and requirements of all applicable express and implied warranties, all applicable services Contracts and in all material respects with all applicable Legal Requirements. There is no claim pending or, to the knowledge of the Company, threatened against any Acquired Company relating to any Services or services Contract and, to the knowledge of the Company, there is no reasonable basis for the assertion of any such claim. Section 2.10 of the Company Disclosure Letter sets forth all Contracts that obligate any Acquired Company to provide Services after the Effective Date (the “Services Agreements”), whether any Services Agreement contains any fixed price, maximum fee, cap or other provision that provides for payment other than on an unrestricted “time and materials” basis, the applicable fee and rate structure and payment terms for Services provided thereunder, a summary of the Acquired Company’s remaining commitments and milestones or other delivery or time for performance requirements thereunder, and to the extent such Services Agreement contains a fixed price provision, the Acquired Company’s budgeted expense to fully perform and complete its obligations thereunder. No Acquired Company is party to or bound by any “loss contract” or other Contract (a “Loss Contract”) where the expected cost to complete the Contract exceeds either: (i) the fees and payments to be received pursuant to such Contract; or (ii) the Acquired Companies’ budgeted expense with respect thereto, and there is no reasonable basis to conclude that any Contract will become a Loss Contract.