Survey Objectives Sample Clauses

Survey Objectives. Objectives of SENTECH customer satisfaction survey for the three years, FY19 – 21, are:
Sample 1
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Survey Objectives. The baseline surveys will be designed by AT&T, Amdocs and any retained third party using other AT&T and Amdocs surveys as a starting point. As part of the baseline survey development process, the Governance team will • provide information on the specific services to be evaluated (related to key drivers of management and user satisfaction); • identify target groups with the most meaningful insight into the level of satisfaction; and • use initial results to set baselines and parameters to indicate the desired amount of ongoing improvement. Proprietary Information The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their Affiliates and their third party representatives, except under written Agreement by the contracting Parties. Agreement Number 02026713.S.234 The surveys will be designed with interchangeable evaluation criteria components that can be used (as appropriate) across all survey types. The following table indicates survey components and applicability. Survey Criteria Components Services End User Support Governance Culture / Work Environment — Impact of New Implementations — — — Problem Solving Process — — — Professionalism — — — Relationship Management — Support Availability — — — Support Expertise — — — Support Responsiveness — — — System Performance — — — System Quality — — — Surveys will be repeated on a regularly scheduled basis to provide year-over-year or period-over-period result comparisons. The Governance team will be responsible for on-going review and approval of Amdocs’ improvement action plans (associated with survey results) as well as associated progress against those plans. Results, improvement action plans, issue progress and resolution will be shared with respondents.
Sample 1
Survey Objectives. As part of the survey development process, the Governance team will provide information on the specific services that need to be evaluated (related to key drivers of satisfaction); target groups that can provide the most meaningful insight into reasons behind potential dissatisfaction; and will use initial results to set baselines and parameters to indicate the desired amount of ongoing improvement contingent on all survey scales having a 1-7 rating, with an expected weighted evaluation rating of 6. The surveys will need to be designed with interchangeable evaluation criteria components that can be used (as appropriate) across all 4 surveys. The following table indicates components and applicability: -------------------------------------------------------------------------------------------------- CRITERIA COMPONENTS ADM END USER PROCUREMENT GOVERNANCE -------------------------------------------------------------------------------------------------- Culture / Work Environment - -------------------------------------------------------------------------------------------------- Impact of New Implementations - - - -------------------------------------------------------------------------------------------------- Impact on Respondent's Work - - - - -------------------------------------------------------------------------------------------------- Problem Solving Process - - - -------------------------------------------------------------------------------------------------- Professionalism - - - - -------------------------------------------------------------------------------------------------- Project Management - -------------------------------------------------------------------------------------------------- Relationship Management - - -------------------------------------------------------------------------------------------------- Support Availability - - - - -------------------------------------------------------------------------------------------------- Support Expertise - - - - -------------------------------------------------------------------------------------------------- Support for New Systems - - - -------------------------------------------------------------------------------------------------- Support Responsiveness - - - - -------------------------------------------------------------------------------------------------- System Functionality - - - - --------------------------------------------------------------------------------------------------...
Sample 1
Survey Objectives. 1. The general objective of this survey is to measure the Nature & Extent of Corruption being faced by consumers of the following in Public sector departments.
Sample 1

Related to Survey Objectives

  • Acceptance Criteria 6.7.2.1. During the test there shall be no evidence of:

  • Investment Objectives The objectives for the School District's investment activities are:

  • Performance Objectives 4.1 The Performance Plan (Annexure A) sets out-

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Objectives The objectives of this Agreement are to:

  • Targets a) Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

  • Selection Criteria Each Contract is secured by a new or used Motorcycle. No Contract has a Contract Rate less than 1.00%. Each Contract amortizes the amount financed over an original term no greater than 84 months (excluding periods of deferral of first payment). Each Contract has a Principal Balance of at least $500.00 as of the Cutoff Date.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

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