User Satisfaction definition

User Satisfaction means the degree of satisfaction expressed by Clients in relation to their experience of the CLA service you deliver via the user satisfaction surveys conducted in accordance with Paragraph 2.59;
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Examples of User Satisfaction in a sentence

  • The CONSULTANT, at City’s request, will provide performance measurements regarding the Services provided, including, but not limited to, the following: Quality of work: defect rate, re-work rate Response time Service fulfillment rate User Satisfaction ( City as user/ City users ) Proposed Service Level Agreement Summary: Priority Definition Response Time After Notification Provide Solution Time Target Resolution Time Escalation Path Emergency • Entire organization is affected.

  • Vendor and ACI shall conduct satisfaction surveys in accordance with Schedule K (User Satisfaction Survey Guidelines).

  • If the Private Party wishes to introduce a Variation, including as a result of the User Satisfaction Survey in terms of Clause 25it must serve a notice on the NDoT providing details of such Variation (a “Private Party Variation Proposal”).

  • Vendor and ACI shall mutually agree on the form and content of the surveys, which shall be no less thorough than Vendor’s customary user satisfaction program as set forth in Schedule K (User Satisfaction Survey Guidelines).

  • Every six (6) months during the first four (4) years of the Term and annually thereafter (unless otherwise agreed in writing by the Parties), an independent third party selected by Gap shall conduct a Gap Authorized User Satisfaction Survey for each Gap Service Location and/or Gap Site.

  • The Performance Metrics listed below are in effect at the Merger Date: o Service Quality/Product Delivery o Business User Satisfaction o Cost Effectiveness o Corporate Level Support Each of the four metrics above is a subjective criteria, and the SBC Operational Manager will make a good faith assessment of PSC's performance under the foregoing metrics taking into consideration all information and factors he deems appropriate.

  • The Service Desk Authorized User Satisfaction Rating Service Level shall be the average rating on the Point of Service Customer Satisfaction Survey and the Executive Customer Satisfaction Survey.

  • The baseline for determining the initial gap shall be the results of the surveys conducted pursuant to Section 16.1 (Baseline Gap Authorized User Satisfaction Survey).

  • The baseline for determining subsequent gaps will be the results of the Gap Authorized User Satisfaction Survey compared to the immediately prior Gap Authorized User Satisfaction Survey.

  • The costs for all Gap Authorized User Satisfaction Surveys shall be borne solely by Gap.