End User Support. You are responsible for providing customer service (if any) to End Users. We do not provide any support or services to End Users unless we have a separate agreement with you or an End User obligating us to provide support or services.
End User Support. Licensee shall, at its own expense, be solely responsible for providing technical support and training to its customers for Licensee Products. Licensee shall be solely responsible for, and Licensor shall have no obligation to honor, any warranties that Licensee provides to its customers with respect to the Licensed Software. Licensee shall defend any claim against Licensor arising in connection with any such warranties to Licensee's customers, express, implied, statutory, or otherwise, and shall pay any settlements or damages awarded to Licensor that are based on any such warranty
End User Support. Customer, at its own expense, shall provide first level customer support services to its End Users. Google, at its own expense, shall provide second level technical support services to Customer regarding the Services. Such support services will be provided as set forth in Schedule C.
End User Support. Tellabs shall provide all first and second level End User customer support for Products, as defined below, in the same manner Tellabs provides similar support for other products. Riverstone will provide third level support, according to the Technical Support Guidelines set forth in Exhibit D to this Agreement, solely to Tellabs's designated engineering personnel who are trained in the technical operation of the Product . As used herein: (i) First Level Support shall mean the provision of general product information, configuration support, collection of technical problem identification information and screening of [Confidential Treatment] customer support requests; (ii) Second Level Support shall mean First Level Support plus problem isolation, defect determination and module or Product replacement, lab simulation, interoperability testing and action plan definition; and (iii) Third Level Support shall mean back-up technical support by telephone and, where appropriate, the provision of hardware and software "bug fixes" and work-arounds. Third Level Support shall include visits to customer sites for problems which cannot be resolved remotely.
End User Support. Customer shall provide all first level contact and support to its authorized users relating to the Network, Spectrum Equipment, Connections, Customer-provided equipment, and Enterprise TV Service. In the event of any disruption, failure, or degradation of the Enterprise TV Service lasting for twenty-four (24) consecutive hours or more, Customer shall use all reasonable efforts to diagnose the cause of the Enterprise TV Service impacting event. If the Enterprise TV Service impacting event is reasonably determined to be caused by the signal delivered by Spectrum, Customer shall contact the designated Spectrum technical support contact for resolution.
End User Support. Customer shall provide technical and maintenance support services to Customer’s Distributors and End Users in accordance with Customer’s standard support practices. Sun shall not be responsible for providing any support to Customer’s Distributors and End Users for the Supported Products and Technologies.
End User Support. Licensee is not authorized to make any representation ---------------- or warranty on behalf of Sun to Licensee's end users or third parties. Licensee shall provide technical and maintenance support service for its Distributors and end user customers in accordance with Licensee's standard support practices. Sun shall not be responsible for providing any support to Licensee's Distributors or customers for the Technology or the Product(s).
End User Support. Customer, at its own expense, shall provide first level customer support services to its End Users. Google, at its own expense, shall provide second level technical support services to Customer regarding the Services. Such support services will be provided as set forth in Schedule C, attached hereto, which Google may update from time to time upon written notice to Customer.