Priority Response definition

Priority Response means attendance within 4 hours or by the time the system is set (whichever is greater), on a 24 hours per day, 365 days per annum basis.

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Priority Response means attendance within 4 hours or by the time the System is set (whichever is greater), on a 24 hours per day, 365 days per annum basis. “Response Level” means the time scale for an engineer to attend to an emergency call-out being either Priority Response, Standard A Response or Standard B Response. “The Service” means, where appropriate; the installation of equipment; maintenance and / or monitoring of the System; the provision of an emergency help desk facility; the provision of a reactive call out and repair facility; the provision of a remote support and / or maintenance facility. The Service will be delivered in accordance with the service levels specified in the proposal issued to the Customer by the Company and hereinafter described. Any variations to such service levels will be detailed in writing to the Customer by the Company.

Priority Response means attendance within 4 hours or by the time the System is due to be set

Examples of Priority Response in a sentence

• Gap will specify the Priority Response Level it requires during the Service Request call.

• The type of Maintenance Services for which Gap has subscribed hereunder entitles Gap to specify the Priority Response Level it requires for On-site Break/Fix Services on a Service Request by Service Request basis, based on the nature and severity of the reported Problem.

• Descriptions of the different Priority Response Levels and their respective timeframes for On-site Arrival and Problem Resolution Periods are contained in Exhibit B.1 (Service Level Matrix).

• Priority Response Time Objective Resolution Time Objective P1 - Urgent 15 minutes 1 hour P2 - High 30 minutes 4 hours P3 - Medium 60 minutes 24 hours P4 - Low 120 minutes 48 hours Incidents impacting more than one Customer may invoke the Green Cloud Business Continuity Plan.

• The following table shows the targets of response times for each priority level: Trouble Priority Response Time† Service not available (all users and functions unavailable).

• Priority Definition/Example of Priority Response Time SEVERITY 1 Covered system unavailable or unusable for normal operations by substantially all users.

• Exhibit B.1 Gap / IBM Proprietary and Confidential Information Second Amended and Restated Master Services Agreement The monthly Service Levels for Store POS Priority Response Service Calls are set forth below.

• Exhibit A.3.1 Gap Confidential and Proprietary Information Second Amended Master Services Agreement Gap does not specify a Priority Response Level during the Service Request call, Supplier will consider the request to be Urgent.

• For the avoidance of doubt, the Service Levels in this Exhibit B.1.2 (Store POS Priority Response Service Calls) are calculated on a call-by-call, not average, basis.

• With respect to continuous improvement for Exhibit B.1.2, Stores POS and Store Services Priority Response Calls for the T2/C2, T4/C4, T6/C6 and T9/C9 Service Levels, the Parties agree that each Expected Service Level will be reset to the average of the previous * actual results; provided, however, that if such average results in a number lower than the then-current Expected Service Level, the then-current Expected Service Level shall remain unchanged.

More Definitions of Priority Response

Priority Response means attendance within 4 hours or by the time the System is set (whichever is greater), on a 24 hours per day, 365 days per annum basis. “Response Level” means the time scale for an engineer to attend to an emergency call-out being either Priority Response, Standard A Response or Standard B Response.

Priority Response means attend APHA within two (2) Working Days of a reported problem; “Processor” has the meaning given in the GDPR.

Priority Response means attendance within 4 hours or by the time the system is set (whichever is greater), on a 24 hours per day, 365 days per annum basis. “Response Level” means the time scale for an engineer to attend to an emergency call- out being either Priority Response, Standard A Response or Standard B Response. “The Service” means the installation of equipment, maintenance and / or monitoring of the System in accordance with the service levels specified in the quotation issued to the Customer by the Company and hereinafter described. Any variations to such levels will be detailed in the system specification. “The Site” means the address of the premises where the System is to be installed and or maintained as set out in the quotation issued to the Customer by the Company. “Standard” means the service level provided during the Term, whereby the Company in respect of the System (a) undertakes the number of preventative maintenance visits set out as specified on the quotation issued to the Customer by the Company on dates specified by the Company during Normal Working Hours; (b) provides an emergency help desk facility 24 hours per day, 365 days per annum basis to receive reports of faults on the System; (c) undertakes to attend the Site on a chargeable basis to diagnose reported faults; (d) carries out on a chargeable basis, such repair work found necessary, replacing on a chargeable basis, any component part used in the course of the resulting maintenance work or any equipment where, in the Company’s sole opinion, repair of component parts would be uneconomic. “Standard A Response” means attendance within 8 hours, on a 24 hours per day, 365 days per annum basis. “Standard B Response” means attendance within the next working day during Normal Working Hours. “The System” means the equipment as detailed in the System Specification / maintenance and / or monitoring proposal issued to the Customer as detailed in the quotation issued to the Customer by the Company. “The Term” means the Initial Term as specified in clause 7.1 as extended in accordance with clause 7.2. 1.