Recorded Calls. Subaru Retailer acknowledges and understands that when a person (the “Caller”) calls a Number, the Caller will be automatically advised that each call is subject to recording and monitoring prior to the connection of the telephone call to Subaru Retailer through the Number (the “Recorded Call Message”). Such Recorded Call Messages may be made available to Subaru, Shift Digital and the Service Providers in connection with providing the Concierge Services hereunder. Subaru Retailer represents, warrants and agrees in connection with Subaru Retailer’s use of the Concierge Services, that Subaru Retailer has reviewed the legality of recording, monitoring, storing, and divulging telephone calls, that Subaru Retailer is permitted to engage in such activities, and that Subaru Retailer shall use the Number(s) in full compliance with all applicable laws and regulations. Subaru Retailer represents and warrants that Subaru Retailer has had the opportunity to review the proposed usage of the Numbers with Subaru Retailer’s legal counsel, and that Subaru Retailer has established proper procedures to protect the privacy of, and otherwise comply with all applicable laws and regulations with respect to, Callers and the Call Receivers (defined below). In the event the Recorded Call Message requires a revision in order to comply with applicable laws, then Subaru Retailer shall promptly notify Shift Digital in writing of that fact, advising Shift Digital as to the exact language necessary to comply with the applicable laws. Subaru Retailer agrees and acknowledges that neither Shift Digital, nor Subaru, nor any Service Providers accept any responsibility for (a) the legality of recording, monitoring, storing and/or divulging telephone calls and (b) the legality of the language used in the Recorded Call Message. Subaru Retailer agrees and acknowledges that applicable laws and regulations may require that Subaru Retailer provide notice to and/or receive express consent and permission from, in writing or otherwise, all agents (including employees), independent contractors, and/or other persons who receive telephone calls (the “Call Receivers”). Subaru Retailer agrees, acknowledges, represents and warrants that Subaru Retailer will provide and/or obtain all notices, consents, and permissions relating to Call Receivers, as required by applicable laws and regulations. SUBARU RETAILER SHALL, AS REQUIRED BY APPLICABLE LAW OR REGULATION, PROVIDE NOTICE TO SUBARU RETAILER’S CUSTOMERS AND ...
Recorded Calls. In an effort to provide better quality assurance, training, client dispute resolution and additional backup documentation, the recording of telephone calls may be implemented. The calls to be recorded are those which originate through the Automated Call Distribution (ACD) system. All call recordings will comply with all state and federal laws, including notification requirements. Prior to implementation of recorded calls, the Employer shall provide a ten (I 0) working day written notification to the affected work unit employees. Personal incoming and outgoing calls from individual staff direct dial phone lines will not be recorded. The call recording feature is tied to the individual's queue group extension, which is used to log onto the ACD system. Only calls made or received through the ACD system will be recorded. Call recordings are not intended to be public record per applicable sections of ORS 192.501 and ORS 192.502. Recording retention will be for a twenty-four (24) month period. Management and designated lead workers may access recordings only for legitimate business purposes. Recordings used for group internal training purposes will require written approval by the recorded employee. Recordings may be used for perfonnance measures and/or disciplinary action and may be accessed by management conducting a workplace investigation to substantiate or refute any allegations concerning illegal activity, or violation of agency policy, behavior expectations, and/or work unit norms, subject to the just cause, grievance arbitration and other applicable provisions of the collective bargaining agreement.
Recorded Calls. 95. Agency customer service department may record all calls incoming and outgoing for documenting all inquiries for accuracy and training purposes. IC understands and gives their consent that any call-in which IC may participate with Agency will be recorded.
Recorded Calls. It is recognized that inbound and outbound calls of the MAR may be recorded for record-keeping and quality assurance purposes. Recorded calls shall not be reviewed for the purpose of initiating a disciplinary process.
Recorded Calls. In an effort to provide better quality assurance, training, client dispute resolution and additional backup documentation, the recording of telephone calls may be implemented. The calls to be recorded are those which originate through the Automated Call Distribution (ACD) system. All call recordings will comply with all state and federal laws, including notification requirements. Prior to implementation of recorded calls, the Employer shall provide a ten (10) working day written notification to the affected work unit employees. Personal incoming and outgoing calls from individual staff direct dial phone lines will not be recorded. The call recording feature is tied to the individual’s queue group extension, which is used to log onto the ACD system. Only calls made or received through the ACD system will be recorded. Call recordings are not intended to be public record per applicable sections of ORS 192.501 and ORS 192.502. Recording retention will be for a twenty-four (24) month period. Management and designated lead workers may access recordings only for legitimate business purposes. Recordings used for group internal training purposes will require written approval by the recorded employee. Recordings may be used for performance measures and/or disciplinary action and may be accessed by management conducting a workplace investigation to substantiate or refute any allegations concerning illegal activity, or violation of agency policy, behavior expectations, and/or work unit norms, subject to the just cause, grievance arbitration and other applicable provisions of the collective bargaining agreement. LETTER OF AGREEMENT Telecommuting and/or Teleworking This Agreement is between the Oregon Cascades West Council of Governments (Employer), and the SEIU Local 503, OPEU (Union). The Employer is committed to implementing, where suitable, telecommute and/or telework options for employees. In order to move towards the changing and evolving future of technology and remote work, both parties agree to the following:
