Platinum Support Sample Clauses

Platinum Support. Platinum Support includes the features that Service Provider makes generally available to its Standard, Gold, and Platinum Support SaaS customer base during the applicable Term.
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Platinum Support. If Client elects to upgrade to and purchase Platinum Support for Dyn Services, Oracle will use commercially reasonable efforts to (i) make a member of its technical support staff available to respond to questions and/or concerns about the Services in accordance with the Technical Support Schedule set forth below, (ii) provide Client with priority technical support queuing over Standard Support and Gold Level Support users, (iii) provide Client with optional weekly check-ins, and (iv) optional, quarterly state-of-account reviews. Oracle will use commercially reasonable efforts to respond within thirty (30) minutes to Platinum Support for Dyn Services inquiries that have been appropriately submitted by Client in accordance with the method described at xxxxx://xxxxxx.xxxxxx.xxx/help. Subject to Section 5 (Service Levels), if Oracle fails to respond to an appropriately submitted support inquiry within the referenced thirty (30) minute window, Client will be eligible to receive one (1) Credit. Technical Support Schedule Standard Support Gold Level Support Platinum Support Support hours/days per week: phone 24/5 24/7 24/7 Sun. 8PM – Fri. 8PM EST Support hours/days per week: email 24/5 Sun. 8PM – Fri. 8PM EST 24/5 Sun. 8PM – Fri. 8PM EST 24/5 Sun. 8PM – Fri. 8PM EST *Support requests that are both submitted by Client and responded to by Oracle outside of the above referenced hours shall be treated as Concierge Pay Per Incident Support for Dyn Services requests for billing purposes.
Sample 1
Platinum Support. If Client elects to upgrade to and purchase Oracle Platinum Support for Zenedge Services, Oracle will use commercially reasonable efforts to (i) make a member of its technical support staff available to respond to questions and/or concerns about the Services in accordance with the technical support schedule referenced in section 9.1, (ii) provide Client with priority technical support queuing over Standard Support and Gold Support clients, (iii) provide optional weekly check-ins, and (iv) provide optional, quarterly state-of- account reviews. Oracle will use commercially reasonable efforts to respond to a properly submitted Platinum Support Services ticket related to an issue with the Services within thirty (30) minutes of receiving said ticket.
Sample 1
Platinum Support. If Client elects to upgrade to and purchase Oracle Platinum Support for Dyn Services, Oracle will use commercially reasonable efforts to (i) make a member of its technical support staff available to respond to questions and/or concerns about the Services in accordance with the technical support schedule referenced in section 7.1, (ii) provide Client with priority technical support queuing over Standard Support and Gold Support clients, (iii) optional weekly check-ins, and (iv) optional, quarterly state-of-account reviews. Oracle will use commercially reasonable efforts to respond to a properly submitted Platinum Support for Dyn Services ticket related to an Outage within thirty (30) minutes of receiving said ticket.
Sample 1
Platinum Support. If Ordering Activity elects to purchase Platinum Fully Managed Services pursuant to an Order Form, such services are subject to the ZeroFOX Platinum Fully Managed Services Agreement, which is incorporated herein as Exhibit 3.
Sample 1
Platinum Support. Platinum Support shall be provided twenty-four (24) hours per day, seven (7) days per week, including holidays. Cases will be answered responded to in no more than four (4) hours. Platinum support shall also include five (5) days of SMA Professional services annually. Customers with Platinum Support shall also be entitled to four (4) registered support contacts.
Sample 1

Related to Platinum Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • PRODUCT SUPPORT Any support for the Software Services is provided to you by Customer or a third party on Customer’s behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries.

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • CLAIMS SUPPORT 8.1.0 The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

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