Service and Support. 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.
Service and Support. Escalation procedures are built into Showpad’s 24x7x365 monitoring system, and any system issues have automated escalation. Critical Severity issues as described in IV are immediately escalated to senior management. In the case of a system down condition attributable to Showpad, Showpad may utilize other means of communication for both reporting of errors and conditions. Customer acknowledges and agrees that:
Service and Support. 13.1 All faults will be reported to Bioniq within 24 hours and Bioniq endeavors to rectify all faults as soon as possible.
Service and Support. During the time the Loaned Items are in MSL's possession, MSL shall, at its own expense:
Service and Support. The Distributor will use commercially reasonable efforts to provide service and support to customers purchasing the Alliance Products sold by such Distributor. These efforts will be consistent with the efforts used by the Distributor with respect to other diagnostic products it markets and distributes for which it provides service and support and which have the same or similar market potential, or as otherwise described in an approved NPCD.
Service and Support. SG does not provide any type of service to any of your computer hardware. SG has no obligation to provide technical support. However, we may provide technical support at our sole and complete discretion. You understand and agree that SG is not liable for any mistakes, errors, omissions and or loss of revenue caused by any misinterpretation, inaccurate or erroneous technical support provided to you in regards to the usage of My Private Eye® and/or any of the other SG web xxxxx, xxxxxx applications or servers. You also understand and agree that SG is not responsible for any loss of your data that is housed, stored and/or maintained on our server(s).
Service and Support. 30 4.1. Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Service and Support. Bruker will continue to provide service and support, both in- warranty and out-of-warranty, in accordance with Article 10, for at least five years after its last sale of a Gemini NIS to HP. HP will continue to provide service and support, both in-warranty and out-of-warranty, in accordance with Article 10, for at least five years after its last sale of an HP Gemini R&D Kit to Bruker. Bruker will not be required to provide a Failure Report under Section 10.4 after HP's last sale of an HP Gemini R&D Kit to Bruker. HP will not be required to provide a Failure Report under Section 10.4 after Bruker's last sale of a Gemini MS to HP. This section 20.4 shall also apply to any HP and Bruker successor products developed under this Agreement.
Service and Support. The Smart Hub is supplied with a five-year return to base warranty. For warranty returns please contact Xxxxxxxx CSC on 01977 661234 for a returns number. Support is provided by our Help Desk on 01977 660204 Monitoring Centre The Smart Hub can communicate with the monitoring centre using a number of different methods • IP protocols to suitably enabled monitoring centres delivered via the ethernet or 3G cellular connection • Analogue protocols using the cellular connection IP Protocols supported Analogue IPACS STMF, TT21, TT92 SCAIP BS8521 Monitoring centres need to be appropriately configured and you should speak to your supplier prior to using Smart Hub with your customers.
Service and Support. If identified in a Beta Letter, for the duration of the Beta Period, and at no additional charge to Licensee, Avaya and/or Partner agrees to provide telephone and/or web-based support during each business day, Monday – Friday, 8 a.m. – 5 p.m. local time, excluding Avaya and/or Partner designated holidays. Licensee shall provide Avaya and/or Partner, upon reasonable request, with access to the Beta Solution for purposes of providing such support.
