Helpdesk. Customers must contact LightEdge Support to report service trouble or an outage with LightEdge Technical Support. LightEdge Technical Support will be available seven (7) days per week; twenty-four (24) hours per day; three hundred sixty-five days (365) days per year. LightEdge Technical Support provides support for network monitoring, trouble ticket resolution, and fault isolation up to the termination point of LightEdge provided Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activity which may cause Service disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by anyone other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications with Customer will be in the English language.
Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 2.
Helpdesk. 24.1. The Contractor is required to operate their own helpdesk, with specified staff familiar with the account, to assist Framework Public Bodies with general and orders enquiries, logging calls, providing technical support, consumable support (i.e. service, maintenance, IT), other assistance and an engineer call out facility. The helpdesk should operate between the defined Working Hour and Working Day.
Helpdesk. 1. The Client is entitled to consult Xxxxxxx’x helpdesk for reasonable questions, support and advice concerning the use of the Digital Product. Keesing will endeavour to offer the Client the requested support or to provide adequate answers to questions regarding the use of the Digital Product to the best of its ability.
Helpdesk. 2.1 The Provider will make available, during Business Hours, a telephone and email helpdesk facility for the purposes of:
Helpdesk v. A telephone helpdesk will be provided to users of the Service between the hours of 9:30 am to 12:00 and 14:00 to 17:00, British Local Time, Monday to Friday, excluding all public holidays.
Helpdesk i. As a complement to Basic CSR Handling, Supplier’s Helpdesk service is available to MetroPCS by phone ***. An assigned Supplier local support office can be contacted by MetroPCS for an immediate consultation or direct communication in any step of the CSR Handling process.
Helpdesk. Customers must contact LightEdge Support to report serv ice trouble or an outage w ith LightEdge Technical Support. LightEdge Technical Support w ill be av ailable sev en (7) day s per week; twenty-four (24) hours per day; three hundred sixty-five day s (365) day s per y ear. LightEdge Technical Support provides support for netw ork monitoring, trouble ticket resolution, and fault isolation up to the termination Equipment. LightEdge Technical Support will accept trouble and outage related support calls from any customer representative. LightEdge will not perform any requested activ ity w hich may cause Serv ice disruption or perform any changes to Service unless request is initiated by an Authorized Contact. LightEdge reserves the right to delay response on support tickets opened by any one other than the Authorized Contact. Communication between Customer and LightEdge not initiated by Authorized Contact will not be subject to SLA remedies. All communications w ith Customer w ill be in the English language.
Helpdesk. Software Support Requests relating to Liquidlogic & ContrOCC Application; Account Management; Access Control; Telephone Support; Incident Management (pertaining to core services); Software fault resolution (standard software and operating systems); Desk-side Support; Remote Support.
Helpdesk. 8.1 The Lessor operates the Helpdesk during the Helpdesk Operating Hours to take initial calls from the Lessee. Lessee shall comply with all reasonable instructions given by Helpdesk staff in relation to the Equipment.
