Helpdesk. 24.1. The Contractor is required to operate their own helpdesk, with specified staff familiar with the account, to assist Framework Public Bodies with general and orders enquiries, logging calls, providing technical support, consumable support (i.e. service, maintenance, IT), other assistance and an engineer call out facility. The helpdesk should operate between the defined Working Hour and Working Day.
Appears in 7 contracts
Samples: 046 Framework Agreement, www.gov.scot, www.gov.scot
