Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person(s) responsible wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Person(s) responsible are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only). ● Ǫueensland: Xxxxxxxxx Xxxxxxxxxx, who can be contacted at xxx.xxxxxxxxx.xxx.xxx.xx, or by calling (00) 0000 0000. ● Xxxxxxxx: The Disability Services Commissioner, who can be contacted at xxxx.xxx.xxx.xx or by calling (00) 0000 0000. ● South Australia: Health and Community Services Complaints Commissioner, who can be contacted at xxx.xxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● ACT: Human Rights Commissioner ACT, who can be contracted at xxx.xxx.xxx.xxx.xx or by calling (00) 0000 0000. ● Western Australia: Health and Disability Services Complaints O ce, who can be contacted at xxx.xxxxxx.xx.xxx.xx or by calling (00) 0000 0000. ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder
Feedback, Complaints and Disputes. Fighting Chance welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Representative wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Representative are not satisfied with our response, or you do not want to talk to Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only).
Feedback, Complaints and Disputes. The Disability Trust takes feedback seriously and will work to promptly address with the Participant any concerns they may have regarding their service and/or non- adherence to the terms of this Agreement.
Feedback, Complaints and Disputes. Fighting Chance warmly welcomes feedback about the services we provide. Comments and complaints help us to improve the work that we do. If you or your Representative wish to give feedback to Fighting Chance, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000 and ask for the Complaints O cer. Complaints can be made orally, in writing or by any other appropriate means, and can be made anonymously. If you or your Representative are not satisfied, or do not want to talk to Fighting Chance directly about your complaint, you can also contact the following organisations: ● If you are an NDIS participant, you can contact the NDIS Commission by phoning 0000 000 000 (free call from landlines) or TTY 133 677. Interpreters can be arranged. You can also contact the National Relay Service and ask for 1800 035 544 or complete a complaint contact form at xxxxx://xxx.xxxxxxxxxxxxxx.xxx.xx/about/complaints. ● For non NDIS participants, please contact NSW Ombudsman at xxx.xxxx.xxx.xxx.xx, or email: xxxxxxx@xxxx.xxx.xxx.xx or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/ regional callers only). ● Alternatively you can contact the National Disability Insurance Agency by calling 0000 000 000 or visiting one of their o ces in person, or through the NDIS website at xxxx.xxx.xx.
Feedback, Complaints and Disputes. Feedback: if the Customer wishes to give the Provider feedback, the Customer can talk to the nominated contract Service Manager. Complaints: If you as our Customer, or your representative are not happy with the provision of services or supports by Cara and you wish to make a complaint, you can contact our Cara Connect Team on 00 0000 0000 or email xxxxxxx@xxxx.xxx.xx The Customer/Customer’s Representative may also contact the National Disability Insurance Agency (1800 800 110), visit one of the NDIA offices in person, or visit “xxxx.xxx.xx” for further information. Further information regarding your rights as a consumer and assistance with making a complaint can be found at xxxxx://xxx.xx.xxx.xx/xxxxxx/xxxxxx-xxx- law/consumer-rights and xxxxx://xxx.xxxx.xxx.xx/xxxxxxxxx/xxxxxxxxxx- problems/make-a-consumer-complaint
Feedback, Complaints and Disputes. Should you have feedback or concerns in relation to your accommodation or you have concerns or a conflict in relation to your housemates, either the Shared Living House Manager, the Family Governance Committee (depending on the nature of the concern) or the responsible Base Manager will assist to resolve the issues. Base welcomes feedback about the services we provide. Comments and complaints can help us improve the work that we do. If you or your Person Responsible wish to give feedback to Fighting Chance Australia, contact xxxxx@xxxxxxxxxxxxx.xxx.xx or phone 00 0000 0000. If you or your Representative are not satisfied with our response, or you do not want to talk to Base or Fighting Chance directly, then you can contact the NDIS Ǫuality and Safeguards Commission by calling 0000 000 000, or visiting their website xxx.xxxxxxxxxxxxxx.xxx.xx. Other agencies you may wish to contact to assist with your complaint or feedback include: ● New South Wales: Ombudsman NSW, who can be contacted at xxx.xxxx.xxx.xxx.xx, or by calling (00) 0000 0000 (Sydney metro) or 1800 451 524 (rural/regional callers only) ● Independent advocacy finder: xxxxx://xxxxxxx.xxx.xx/disability-advocacy-finder
Feedback, Complaints and Disputes. You can give us feedback or make a complaint at any time. My Plan Assist will support you through the process. By communicating with us, we will listen to your feedback and do our best to continue to improve Our Service to achieve better client outcomes. • Feedback is when you communicate with us about something we have done well, or how we could do something better. • A complaint is more serious in nature. It is when you communicate with us because you are unhappy with Our Service and would like to seek resolution. If you want to provide us with feedback or make a complaint, you can do so by coordinating a meeting either in person, on the telephone or via digital platform such as Zoom, Facetime, or Teams. You can also email us at xxxx@xxxxxxxxxxxx.xxx.xx. To protect your privacy, we do not recommend using social media like Facebook or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint. My Plan Assist will handle your complaint seriously and in accordance with our Complaints Management and Resolution Policy. If you are not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544. Should you wish to receive a copy of our ‘Complaint and Feedback Form’ or our ‘Complaints Management and Resolution Policy’, please contact the Team at any time.
Feedback, Complaints and Disputes. Participate Australia staff, Participants, their carers and other persons making representations on behalf of either parties are expected to conduct themselves respectfully at all times. In the instance that you believe that Participate Australia has not met your expectations, if you are dissatisfied with the quality of service, or if you are dissatisfied with the conduct of our staff, you are invited to contact any member of staff who will inform you of the proper procedure and process, and support you with giving feedback or making a complaint. Participate Australia makes an unreserved undertaking that your interaction with Participate Australia, as well as the quality and frequency of care to which you are entitled will not be compromised as a result of a complaint or if other issues of concern are raised. To protect Participate Australia, our staff and volunteers, reciprocity of obligations, duties, and rights applies. The Participant or their representative may request or download an Easy English complaints form from Participate Australia. The form is available at xxxxxxxxxxxxxxxxxxxx.xxx.xx/xxxxxxxx. If the Participant is not satisfied with how their complaint or feedback is handled or if they do not wish to speak to a Participate Australia representative, the Participant can contact the National Disability Insurance Agency by email (xxxxxxxx@xxxx.xxx.xx), by visiting an NDIS Office in person, by calling 1800 800 110, or by visiting xxxx.xxx.xx for further information.
Feedback, Complaints and Disputes. If the participant wishes to give the provider feedback, the participant can talk to Xxxxxx Xxxxx/ Xxxxx Xxxxxxx on 1300 908 065 or through email at xxxx@xxxxxxxxxx.xxx.xx If the participant is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Xxxxx Xxxxxxx on 1300 908 065 or through email at xxxx@xxxxxxxxxx.xxx.xx If the participant is not satisfied or does not want to talk to this person, the participant can contact the National Disability Insurance Scheme by calling 0000 000 000, visiting one of their offices in person, or visiting xxxx.xxx.xx for further information.
Feedback, Complaints and Disputes. If the participant wishes to give 101 Plan Management feedback or is not happy with the provision of supports and wishes to make a complaint, the Participant or Participant’s Representative, can talk to the General Manager, or authorised representative, of 101 Plan Management on: Mobile: 0000 000 000 Email: xx@000xxxxxxxxxxxxxx.xxx.xx Address: XX Xxx 000, Xxxxxxxxxxx XX 0000 If the participant is not satisfied or does not want to talk to this person, the participant can contact the NDIS Quality & Safeguards Commission by calling 1800 035 544 or visiting xxxxxxxxxxxxxx.xxx.xx for further information. Contact Details Please note that 101 Plan Management is managing the funding component of this Plan only, not the provision of services. For any questions regarding the amount and type of services funded under this NDIS Plan, please contact the Participant’s Representative. The Participant’s Representative or Nominee (if applicable) can be contacted on: Representative/Nominee NAME Address: Town / Suburb: State: Postcode: Mobile: Home: Email: 101 Plan Management can be contacted on: Phone: 0000 000 000 Email: xxxxx@000xxxxxxxxxxxxxx.xxx.xx Address: XX Xxx 000, Xxxxxxxxxxx XX 0000 Agreement Signatures The parties agree to the terms and conditions of this Service Agreement. If the Participant is under 18 years of age or unable to sign independently, the authorised Representative / Nominee must sign. (Signature of Participant / Participant’s Representative / Nominee) (Name of Participant / Participant’s Representative / Nominee) Date (Signature of 101 Plan Management Representative) (Representative, 101 Plan Management)
