OUR STAFF Clause Samples
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OUR STAFF. The Company will not tolerate any abusive behaviour exhibited by users of the Service to the Company's or its subcontractor's employees. In the event that the Company, in its sole discretion, deems that your behaviour, via telephone, email or otherwise, has been abusive or derogatory the Company shall have the right to block or terminate the User Agreement.
OUR STAFF. 3.1 We will exercise reasonable care and skill to meet your individual needs as set out in the Care and Support Plan and to provide suitably trained, sufficiently skilled, experienced and competent Care & Support Workers to provide the Service.
3.2 We will ensure that the Service is provided as close as reasonably possible to the times agreed between us from time to time. In the event that it is necessary for a Care & Support Worker to attend your Home at a different time to that agreed, We will give you as much notice as possible.
3.3 We will endeavour to supply a small team of named Care & Support Workers to supply the service to you. However, annual leave, sickness, availability and unforeseen events may require us to supply an alternative worker. We will endeavour to give you as much advance notice as circumstances allow.
3.4 If a Care & Support Worker fails to attend your home, or you are not satisfied with the standard of the service, you must notify us without delay. This does not affect your right to make a complaint in accordance with Our Complaints Procedure at a later stage.
OUR STAFF. 3.1 We will exercise reasonable care and skill to meet your individual needs as set out in the Care and Support Plan and to provide suitably trained, sufficiently skilled, experienced and competent Care & Support Workers to provide the Service.
3.2 We will ensure that the Service is provided as close as reasonably possible to the times agreed between us from time to time. In the event that it is necessary for a Care & Support Worker to attend your Home at a different time to that agreed, We will give you as much notice as possible.
3.3 We will endeavour to supply a small team of named Care & Support Workers to supply the service to you. However, annual leave, sickness, availability and unforeseen events may require us to supply an alternative worker. We will endeavour to give you as much advance notice as circumstances allow.
3.4 If a Care & Support Worker fails to attend your home, or you are not satisfied with the standard of the service, you must notify us without delay. This does not affect your right to make a complaint in accordance with Our Complaints Procedure at a later stage.
3.5 Our Care & Support Workers are not permitted to carry out the following tasks:
(a) heavy lifting of any kind, including lifting or moving You without appropriate equipment or a sufficient number of people to assist;
(b) household maintenance (including DIY tasks); or
(c) assistance with your finances; unless this is due to an emergency situation arising and has also been temporarily included as part of the Service specified in your Care and Support Plan.