Customer Service Coordinator. A Customer Service Coordinator will be responsible for customer service practices for the Technical Service Center. Develop and implement strategies to increase the quality and efficiency of support, track and report on metrics, build strong relationships with departmental customers, and ensure alignment of IT initiatives and procedures with customer needs.
Customer Service Coordinator. The principal function of a Customer Services Coordinator is to provide leadership, support and direction to a group of Employees in the areas of technical expertise, customer service and operational demands and to carry out related administrative duties while remaining a full working member of the group performing the duties of a Customer Services Agent. Additional responsibilities include input into Employee scheduling and assignment, on the job training and instruction. Decisions will be made first and foremost with focus on safety and an eye to on-time performance and planning for any irregular operations proactively. They shall be responsible for ensuring that Company policies and procedures are adhered to, and deviations to same shall be reported to management, but shall not be permitted to be directly involved in the discipline of any other employee. The duties of the Customer Services Coordinator may vary according to the work Location. The Customer Service Coordinator duties include but are not limited to those of a Customer Service Agent as well as the following: • Preplan the day-of and following day roster to ensure appropriate coverage • Lead Daily Briefings • Request CSA's extend shifts to cover operational needs • Daily Roster review for shift trades / OT • Adjust daily roster and agent duties in support of operational changes, and to provide time for staff training requirements — • Initiate and coordinate with other departments for customer satisfaction, on- time performance and IROP response • Prepare/review customer invoicing for ad-hoc third party services/equipment • Complete daily ASRs • Provide daily ops report highlighting staff successes and opportunities related to knowledge and procedure adherence. • Support staff with OJT. and provide guidance on uniform ordering, payroll system questions and other company systems required for their role. • Other duties as assigned
Customer Service Coordinator. The Customer Service Coordinator will be the primary contact between CLS and it's customers for all day to day operational matters. CSC's will lead and direct all employees directly involved in provisioning the aircraft and will be responsible for all aspects associated with the catering of an aircraft, including, coordination of bulk supplies, commissary and equipment services for specific customers. In the performance of these duties, they will operate computer and communication equipment and are responsible to ensure that the catering requirements and standards for flights are met. In addition to his/her regular duties the Customer Service Coordinator may be assigned to work in the cold holding room. When scheduling of these duties does not cover thirty-seven and a half (37 1/2) hours per week the Customer Service Coordinator may be assigned the following duties Bond Room, Galley Building and Drivers Helper. The Customer Service Coordinator may from time to time in unplanned and/or emergent situations assist the Production Assistant. CSC=s will not be assigned as a Driver=s Helper when performing the CSC function on an aircraft.
Customer Service Coordinator. The Customer Service Coordinator will be one of the primary contacts between CLS and its customers for all day to day operational matters. CSC’s will lead and direct all employees directly involved in provisioning the aircraft and will be responsible for all aspects associated with the catering of an aircraft, including coordination of bulk supplies, commissary and equipment services for specific customers. In the performance of these duties, they will operate computer and communication equipment and are responsible to ensure that the catering requirements and standards for flights are met. In addition to his/her regular duties the Customer Service Coordinator may be assigned to work in the cold holding room. In addition to the above CSC’s will be responsible for managing customer inventory levels including packing of equipment, inventory records, and shipping, maintain data base for meal order projections/trends, as well as provide meal counts to production. CSC’s will not be assigned as a Driver’s Helper when performing the CSC function on an aircraft. Customer Service Coordinators may be assigned to work in any area of the Flight Kitchen for training purposes.
