Customer Care Process Sample Clauses

Customer Care Process a. Applications 1, 2, 3, 4, 6, 7, 8 9 and 10: The following process will be followed for all Company-branded Applications:
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Customer Care Process. When a Customer contacts ATG with a Customer Care issue, either by generating an on- line incident ticket, sending and email, or making a telephone call to ATG’s Customer Care team, ATG will perform the following tasks in an effort to resolve the issue: • Troubleshooting: After it is verified that you are valid Customer, ATG will create an incident ticket and troubleshoot the problem remotely in an effort to identify a root cause and resolve the issue.
Sample 1
Customer Care Process. The parties agree to provide quality post sales support to Customers. Initially, each Customer shall be furnished with a Southern LINC support telephone number to be used to report any problems or to receive post sales support. Southern LINC operators or technicians will receive such calls and attempt to determine if the problem or the required support is related to Southern LINC Services or to the Application. For all problems or required support that are not related to the Application, the Southern LINC operators or technicians shall take all responsibility for addressing the problem or support requirement. For all problems or required support that are related to the Application, Southern LINC support personnel shall route the call to a @Road support telephone line. A @Road Customer Satisfaction representative shall field all such calls transferred from Southern LINC and provide appropriate support in accordance with @Road's then-effective standard customer care process. @Road's current Customer Care process is as follows: @Road provides customer support M-F 5 a.m. - 5 p.m. Pacific Time and Saturday 7 a.m. - 4 p.m. Pacific Time. Customers contact @Road via telephone or email. Contacts are logged in an Oracle database. @Road may duplicate the customer's issue in order to verify the problem and advise the customer appropriately. Each issue is recorded in @Road's database with a case number. All cases are assigned a case status, which reflects where it is in the resolution process. Technicians have access to senior staff members to help drive resolution or escalate problems that are more difficult. Some cases require a physical inspection/servicing of the hardware by an @Road-certified installer before final resolution can be made. Should a problem require hardware replacement, @Road will dispatch an @Road-certified installer to the customer's location. @Road-certified installers carry van stock of certain components that enable the Application. Any components needed that are not carried by an @Road-certified installer will be shipped to the customer's location. @Road-certified installers will not carry van stock of Southern LINC phones for customer replacement purposes nor will @Road ship Southern LINC phones to customers. All suspected bugs are run through a central point in the customer satisfaction department before going to the @Road operations department for further investigation and verification. Bugs that are not resolved by the operations departmen...
Sample 1
Customer Care Process 
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Related to Customer Care Process

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer The agency or eligible user that purchases commodities or contractual services pursuant to the Contract.

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity.

  • Personal Services 1. Subject to the provisions of Articles 14, 16 and 17, salaries, wages and other similar remuneration or income derived by a resident of a Contracting State in respect of personal (including professional) services shall be taxable only in that State unless the services are rendered in the other Contracting State. If the services are so rendered, such remuneration or income as is derived therefrom may be taxed in that other State.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Billing Services Manager shall provide, or cause to be provided, the following billing services to P.C.:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Call Center Services Answer telephone inquiries during mutually agreed upon hours each day on which the Fund is open for trading. In the event that the Fund plans to be open on a business day when the New York Stock Exchange is to be closed, the Fund shall provide the Transfer Agent with reasonable advance notice and the parties shall discuss the call center resources available for such day. The Transfer Agent shall answer and respond to inquiries from existing Shareholders, prospective Shareholders of the Fund and broker-dealers on behalf of such Shareholders in accordance with the instructions provided by the Fund to the Transfer Agent for purpose of fulfilling its duties under this Agreement, including, accepting transaction requests on behalf of the Fund.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

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