Call Centre Support Sample Clauses

Call Centre Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Support Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Centre designated to provide support services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular business per locally accepted businesses practices. SUPPORT PROGRAM FEATURES Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am–7:00 pm Local Office Time Business Days, 7:00 am–7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level As indicated, email and web support ticket response times shall be based on Issue Severity Level, as defined in the Email and Web Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such email or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time. Requests received from Customers with Premier Level Support Services shall receive priority handling over other requests within a given Issue Severity Level.
Sample 1Sample 2Sample 3See All (4)
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Call Centre Support. AvePoint shall provide email, web support ticket, phone, and web conferencing (each a “Support Channel” or “Channel”) based Sup- port Services to Customer according to the Customer’s Support Level. Support Channels and hours shall be provided as per the Support Level table below, where the “Local Office Time” shall be the given time at the nearest appropriate AvePoint office or Call Centre des- ignated to provide Support Services to Customer at AvePoint’s discretion, and “Business Days” shall be the days such AvePoint office is opened for regular busi- ness per locally accepted businesses practices. Support du Centre d’Appels. AvePoint fournira au Client des Services de Support par e-mail, ticket de support web, appel téléphonique, ou appel en conférence web (chacun constituant un « Canal de Support » ou « Canal »), confor- mément au Niveau de Support du Client. Les Canaux de Support et les horaires seront proposés conformément au tableau de Niveau de Support ci-dessous, dans lequel l’« Heure Locale » sera l’heure du bureau ou centre d’appels AvePoint le plus proche désigné pour fournir les Services de Support au Client, à la discrétion d’AvePoint, et les « Jours Ouvrés » correspondront aux jours auxquels le bureau d’AvePoint est ouvert pour son activité normale, selon les pratiques commerciales localement acceptées. SUPPORT PROGRAMME FEATURES CARACTÉRISTIQUES DU PROGRAMME DE SUPPORT Support Level Basic Standard Premier Support Channels Email or Web Support Ticket Only Email, Web Support Ticket, Phone and Web Conferencing Email, Web Support Ticket, Phone and Web Conferencing Support Hours Business Days, 7:00 am to 7:00 pm Local Office Time Business Days, 7:00 am to 7:00 pm Local Office Time 24 hours / day, 7 days / week Email/web support ticket response time Based on Issue Severity Based on Issue Severity Based on Issue Severity, with priority handling within Issue Severity Level Niveau de Support Basique Standard Premium Canaux de Support Email ou ticket de support Web uniquement Email, ticket de support Web, téléphone et appel en confé- rence Web Email, ticket de support Web, téléphone et appel en confé- rence Web Horaires du Support Jours ouvrés, 7:00 à 19:00 heure locale Jours ouvrés, 7:00 à 19:00 heure locale 24 heures / jour, 7 jours / se- maine Temps de réponse par email/ticket de support Web En fonction de la Gravité de l'Incident En fonction de la Gravité de l'Incident En fonction de la Gravité de l'Incident, avec gestion priori- taire pour un mêm...
Sample 1See All (4)
Call Centre Support. Service Provider shall operate and maintain a call centre for providing voice, e-mail or combination of support to MMPL Users.
Sample 1

Related to Call Centre Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable XXXX.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

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