Premier Support definition

Premier Support means additional support services that supplement the Standard Support Services, purchased on an annual basis, that may include a dedicated Technical Account Manager, as further described in an Order Form.
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Premier Support means, in addition to Standard Support, Customer shall receive extended 24 Hour support in respect of PRIO-1 CALLS FOR CHORDIANT’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means additional support services provided in addition to Standard Support, consisting of 24/7 availability for any Issue (as defined below) of Severity Level 1. Premier Support is subject to additional fees, which will be set forth in the customer’s order form.
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Examples of Premier Support in a sentence

  • We offer four (4) levels of Technical Support Services – Standard Support, Extended Support, Premier Support and Elite Support – each of which is provided by us in accordance with and described in the Technical Support Policy.

  • Table 2.1 details the differences between the Standard and Premier Support.

  • Customer Hosted Software licensed on a subscription basis includes Premier Support.

  • For the Engage software solution, Vocera offers Premier Support but not Standard Support.

  • All Solutions offered by AvePoint on a Subscription basis include Premier Support Services during the Subscription term stated in the Order.

  • Premier Support Service (“Premier Support” or “Premier”) PERFORMANCE OF OTHER VENDORS’ PRODUCTS OR SERVICES.

  • Oracle Hardware per socket: is defined as the right to use the Oracle Solaris Programs (as defined below) on hardware not manufactured by or for Sun/Oracle, and to receive Oracle Premier Support for Operating Systems services (limited to the Oracle Solaris Programs), for the term specified in the ordering document.

  • Oracle Premier Support for Operating System services are provided under the applicable technical support policies in effect at the time the services are provided.

  • Invoicing, payment and tax terms will be the same as for Professional Services under the Microsoft Premier Support Services Agreement.

  • Post completion of Premier Support Call Center troubleshooting, if required (as determined by Lenovo), Lenovo will remotely attempt to address and resolve your warranty Incident.


More Definitions of Premier Support

Premier Support means the support level as set out in Section 3.
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Premier Support means, in addition to Standard Support, Licensee will receive extended 24 Hour support in respect of PRIORITY ONE CALLS FOR LICENSOR’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Premier Support means, in addition to Standard Support, VGC will receive extended 24 Hour support in respect of PRIO-1 CALLS FOR SGC’S PLATFORM AND FOUNDATION SOFTWARE ONLY from Monday to Sunday inclusive as noted below (not available for Application Products). Notes:
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Related to Premier Support

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.