Support Contact(s) is a person authorized by you to open support requests and/or contact Red Hat support personnel.
Support Contact(s) means the Customer designated individuals (to be identified in the attached Problem Reporting Schedule) and any replacements designated in writing to eSCRIBE who will serve as technical liaison between eSCRIBE and Customer and who are to have technical knowledge and experience with the Services used by the Customer.
Support Contact(s) means the individual(s) specified by you that are authorized to submit support cases. The number of Support Contacts will be based on the Capacity of the Offering purchased, and the applicable Support Program. The number of Support Contacts will be set forth in customer’s entitlement information on the Splunk support portal. We only take support requests from, and communicate with, your Support Contacts in connection with support cases. We strongly recommend that your Support Contact(s) are trained on the applicable Offering. In order to designate Support Contacts, you must provide the individual’s primary email address and Xxxxxx.xxx login ID.
Examples of Support Contact(s) in a sentence
The Support Contacts should have “read and write” access to the necessary files, English language communication skills and relevant technical knowledge.
For Red Hat Enterprise Developer Workstation or Developer Support Subscriptions, you may contact Red Hat through your designated Developer Support Contact(s).
For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts.
You may change your designated Support Contacts by notifying us in writing and giving us five business days to process the change.
We will provide Subscription Services to you solely by communicating during the Hours of Coverage with the individual Support Contact(s) you appoint.
More Definitions of Support Contact(s)
Support Contact(s) means the person(s) authorised by You and registered by You with Us to communicate with Us to request and receive the Support Services. The maximum number of Support Contact(s) is one, unless otherwise agreed in writing with Us. Additional fees apply if You require additional Support Contacts.
Support Contact(s) is a person authorized by you to open support requests and/or
Support Contact(s) are defined as the users you had previously registered with us for filing Support Queries and responding to our Technical Support personnel, limited to the number of users at a time as defined in Table A.
Support Contact(s) is a person authorized by you to open support requests and/or contact Red Hat support personnel. Souscription fournis dans l'unique but d'évaluer la pertinence des Services de Souscription pour vos achats futurs chez Red Hat ou chez un Partenaire Commercial Red Hat et non pas à des Fins de Production, de Développement ou à toute autre fin (« Fins d'Évaluation »). Le(s) Contact(s) de Support est une personne que vous autorisez à ouvrir des requêtes de support et/ou à contacter le personnel de support de Red Hat.
Support Contact(s). Please List 5: FEES: Products License Date Annual Support Fee Annual Subscription Fee -------- ------------ ------------------ ----------------------- Fees are payable annually in advance. 15 SCHEDULE 2 ----------------------------------------------------------------------------------------------------------------------------------- Priority Criteria Response target within Resolution Target Solution business hours ----------------------------------------------------------------------------------------------------------------------------------- Production/Development 1 hour 24 hours- Workaround Fix incorporated into next system down; Product Engineering working release, Fix or Workaround 1 unusable, resulting in round the clock if a incorporated into Knowledge total disruption/product patch is required. Base* outage ----------------------------------------------------------------------------------------------------------------------------------- 2 Major feature/function 4 hours 48 hours-Workaround Fix incorporated into next failure: Operation Engineering working release, Fix or Workaround severely restricted, no round the clock if a incorporated into Knowledge Base convenient Workaround patch is required. ----------------------------------------------------------------------------------------------------------------------------------- 3 Minor feature/function 8 hours 10 business Fix incorporated into next failure: Product does days-Workaround Fix release, Fix or Workaround not operate as designed, delivered in next release incorporated into Knowledge Base minor impact on usage ----------------------------------------------------------------------------------------------------------------------------------- 4 Minor problem: i.e., 8 hours Answer technical Incorporated into Knowledge Documentation information requests. Base. information enhancement Forward other issues to request, etc. appropriate group, (Sales/Marketing/Consulting) -----------------------------------------------------------------------------------------------------------------------------------
Support Contact(s) means the LICENSEE’s authorized individual(s) with whom LICENSOR communicates when providing Software Maintenance Services. The Support Contact(s) shall be knowledgeable about how the Supported Products are being used and the operating environment.
Support Contact(s) has the meaning set forth in Section 7.