Response Target definition

Response Target means the target time after you receive a Ticket within which you will receive a human response from Xoom calculated in full hours or days;
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Response Target shall have the meaning set forth in Section 2.4(b) (Orders for and Changes to the Services).
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Response Target means the period of time between a failure in the normal operation of a Service being reported to the Internode Help Desk by a Site Contact and a response from Internode acknowledging the report (and providing a "Trouble Ticket" reference number and, where possible, an estimated restore time), if specified in an applicable Service Schedule;
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Examples of Response Target in a sentence

  • A response for the initial assessment will be given according to the Initial Response Target for that priority level.

  • BSA tries to resolve these issues within BSA’s Initial Response Target or as soon thereafter as reasonably possible.

  • Response Level Definition Example Response Target Return to Service Target Priority 1 Critical Database administration Create, update and delete data as necessary or per staff request.

  • Priority Description Response Target Resolution Target Note: There is a freeze on all enhancement work during Fiscal Year end beginning mid-June thru the 2nd week of July.

  • Care Level Response Target Target Resolution Time Two 2 Clear by 23:59 next Business Day Three 2 Reported before 11:00 - Clear by 23:59 same Business Day Reported after 11:00 - Clear by 12:59 next Business Day Level Description P1 Circuit is fully down P2 Circuit is intermittently down P3 Circuit degraded - packet loss/slow speed etc.

  • Delayed Write Target Termination Response Target Termination Response Normal Returning disconnect to initiator with first data transfer only if multiple data phases requested.

  • Response Target timeframe begins at the time the Parties agree on the Severity Level under Section 2.1 of this Schedule First month of Service Level Default: The Parties shall meet to discuss possible corrective actions.

  • SUPPLIER tries to resolve these issues within SUPPLIER’s Initial Response Target or as soon thereafter as reasonably possible.

  • Priority Max Response Time Response Target Max Resolution Time Resolution Target P1 30 minutes 90% 4 hours 90% P2 1 Hour 90% 8 Hours 85% P3 4 Hours 80% End of next working day 75% P4 1 Day 80% 5 Days 75% P5 2 Days 80% 10 Days 75% Priority 1 and Major Incidents Priority 1 Incidents which have a business wide impact are treated as Major Incidents and are handled via the Major Incident Procedure, which includes a communication process to keep customers and senior B-Cam Ltd Managers informed.

  • Table 4 – Incident Response and Resolution Targets Priority Response Target Resolution Target Update Interval P1 - Critical 1 Hour See below* 1 Hour P2 - High 2 Hours 1 Business Day 1 Business Day P3 - Medium 4 Hours 10 Business Days 5 Business Days P4 - Low 8 Hours Mutually Agreed Mutually Agreed *Critical incidents will be forwarded immediately and worked continuously by qualified team members until it is resolved, or an acceptable workaround is delivered to reduce the priority.