Response Target definition
Examples of Response Target in a sentence
A response for the initial assessment will be given according to the Initial Response Target for that priority level.
BSA tries to resolve these issues within BSA’s Initial Response Target or as soon thereafter as reasonably possible.
Response Level Definition Example Response Target Return to Service Target Priority 1 Critical Database administration Create, update and delete data as necessary or per staff request.
Priority Description Response Target Resolution Target Note: There is a freeze on all enhancement work during Fiscal Year end beginning mid-June thru the 2nd week of July.
Care Level Response Target Target Resolution Time Two 2 Clear by 23:59 next Business Day Three 2 Reported before 11:00 - Clear by 23:59 same Business Day Reported after 11:00 - Clear by 12:59 next Business Day Level Description P1 Circuit is fully down P2 Circuit is intermittently down P3 Circuit degraded - packet loss/slow speed etc.
Delayed Write Target Termination Response Target Termination Response Normal Returning disconnect to initiator with first data transfer only if multiple data phases requested.
Response Target timeframe begins at the time the Parties agree on the Severity Level under Section 2.1 of this Schedule First month of Service Level Default: The Parties shall meet to discuss possible corrective actions.
SUPPLIER tries to resolve these issues within SUPPLIER’s Initial Response Target or as soon thereafter as reasonably possible.
Priority Max Response Time Response Target Max Resolution Time Resolution Target P1 30 minutes 90% 4 hours 90% P2 1 Hour 90% 8 Hours 85% P3 4 Hours 80% End of next working day 75% P4 1 Day 80% 5 Days 75% P5 2 Days 80% 10 Days 75% Priority 1 and Major Incidents Priority 1 Incidents which have a business wide impact are treated as Major Incidents and are handled via the Major Incident Procedure, which includes a communication process to keep customers and senior B-Cam Ltd Managers informed.
Table 4 – Incident Response and Resolution Targets Priority Response Target Resolution Target Update Interval P1 - Critical 1 Hour See below* 1 Hour P2 - High 2 Hours 1 Business Day 1 Business Day P3 - Medium 4 Hours 10 Business Days 5 Business Days P4 - Low 8 Hours Mutually Agreed Mutually Agreed *Critical incidents will be forwarded immediately and worked continuously by qualified team members until it is resolved, or an acceptable workaround is delivered to reduce the priority.