THIRD-LINE SUPPORT Sample Clauses

THIRD-LINE SUPPORT. In consideration for the payment of Siebel Maintenance Fees set forth in EXHIBIT A, Siebel shall provide Distributor third line support ("Third-Line Support") for the Licensed Software in accordance with Siebel's then current Maintenance and Support Services Policy. This shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, Distributor shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of the Solution. If Distributor requests Siebel to provide services at a customer site or at Distributor, Distributor agrees to pay Siebel for such services in accordance with Siebel's list prices for such services as of the date such services are delivered and to reimburse Siebel for all its out-of-pocket expenses, including travel and accommodations, in providing such services.
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THIRD-LINE SUPPORT. “Third Line Support” shall mean and InGenius shall be responsible for, as hereinafter described, engaging InGenius’s software development resources to attempt to replicate and resolve any escalated Errors not resolved by First or Second Line Support. InGenius’s software developers shall work closely with InGenius’s Second Line Support personnel and if necessary First Line Support personnel to characterize in the lab, analyze software logs, attempt to replicate, and attempt to resolve reported Errors by work-around or by Software Update fixes.
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THIRD-LINE SUPPORT. The third line teams include technical specialists who are responsible for the development of I.T services. Third line support will resolve in depth support issues which cannot be resolved by first and second line teams. No user is to contact the 3rd Line support team unless requested to do so.
Sample 1
THIRD-LINE SUPPORT. In consideration for the payment of Siebel Maintenance Fees set forth in EXHIBIT A, Siebel shall provide ST and members of the ST Group third line support ("Third-Line Support") for the Licensed Software in accordance with Siebel's then current Maintenance and Support Services Policy. This shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, ST or a member of the ST Group shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of the Solution. If ST or a member of the ST Group requests Siebel to provide services at a customer site, at ST, or at the site of a member of the ST Group, ST agrees to pay Siebel for such services in accordance with Siebel's list prices for such services as of the date such services are delivered and accepted by ST, such acceptance not to be unreasonably withheld or delayed, and to reimburse Siebel for all its out-of-pocket expenses, including travel and accommodations, in providing such services. In the event that Siebel does not meet its obligations under this Agreement with respect to such services or (i) an acceptable workaround for a Severity 1 error/issue is not found within forty-eight (48) hours from when it was first reported to Siebel, or (ii) an acceptable workaround for a Severity 2 error/issue is not found within five business days from when it was first reported to Siebel, then the error/issue will be escalated to the respective members of senior management of each party (i.e., a Vice President or more senior person) responsible for the maintenance of the Licensed Software, and such persons shall agree upon a plan for resolving such error/issue. Siebel shall use reasonably commercial efforts to promptly implement any such plan in accordance with its terms.
Sample 1
THIRD-LINE SUPPORT. In consideration for the payment of fees for Maintenance Services Fees set forth in this Schedule, Sagent shall provide USI third line support ("Third-Line Support") for the Licensed Software in accordance with Sagent's then current Maintenance and Support Services Policy. Third-Line Support shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, USI shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of USI's or User's implementation. If USI requests Sagent to provide services at a User site or at USI's site, USI agrees to pay Sagent for such services in accordance with Sagent's list prices for such services as of the date such services are delivered and to reimburse Sagent for all its reasonable out-of-pocket expenses, including travel and accommodations, in providing such services.
Sample 1
THIRD-LINE SUPPORT. Third line support will primarily be delivered by SRS Education Team staff based in Blaenavon in conjunction with the school technician. Management and allocation of these resources will be managed via the call logging system and the Team Leaders where appropriate. SRS technical support staff have specialisation and accreditation in a wide range of technologies including HP, Cisco and Microsoft among many others. As part of third line support, a site visit may be required to resolve a fault if the school technician is unable to resolve. This may include: • Network trouble shooting • Fault diagnosis • Installation and support for core software e.g. XXXX • Advice and assistance with other software • Internet connectivity troubleshooting • Routine network administration tasks • PSBA connection into the school. The school technician's role is to provide proactive and responsive ICT support, advice and maintain up to date ICT documentation while sustaining a high level of customer service.
Sample 1

Related to THIRD-LINE SUPPORT

  • Conditions to Obligations of the Parties The obligations of the parties hereto to effect the transactions contemplated by this Agreement shall be subject to the satisfaction at the Closing (as defined below) of the following conditions:

  • CONDITIONS PRECEDENT TO OBLIGATIONS OF THE BUYER The obligations of the Buyer under this Agreement shall be subject to the satisfaction, at or prior to the Closing Date, of all of the following conditions, any one or more of which may be waived by the Buyer:

  • CONDITIONS PRECEDENT TO THE OBLIGATIONS OF BUYER All obligations of Buyer under this Agreement are subject to the fulfillment, prior to or at the Closing, of each of the following conditions, any or all of which may be waived in whole or in part in writing by Buyer:

  • Conditions Precedent to Obligations of the Seller The obligations of the Seller to consummate the transactions contemplated by this Agreement are subject to the fulfillment, prior to or on the Closing Date, of each of the following conditions (any or all of which may be waived by the Seller in whole or in part to the extent permitted by applicable law):

  • CONDITIONS PRECEDENT TO OBLIGATIONS OF BUYER The obligation of Buyer to consummate the transactions contemplated by this Agreement is subject to the fulfillment, on or prior to the Closing Date, of each of the following conditions (any or all of which may be waived by Buyer in whole or in part to the extent permitted by applicable Law):

  • Conditions Precedent to Obligations of the Purchaser The obligation of the Purchaser to consummate the transactions contemplated by this Agreement is subject to the fulfillment, on or prior to the Closing Date, of each of the following conditions (any or all of which may be waived by the Purchaser in whole or in part to the extent permitted by applicable law):

  • FINAL PAYMENT AND CLOSE-OUT A. If a DBE/MBE/WBE Program Plan is agreed to and the Contractor has identified Subcontractors, the Contractor is required to submit a Contract Close-Out MBE/WBE Compliance Report to the Purchasing Manager no later than the 15th calendar day after completion of all work under the contract. Final payment, retainage, or both may be withheld if the Contractor is not in compliance with the requirements as accepted by the City.

  • Conditions Precedent to Obligations of the Sellers The obligations of the Sellers to consummate the transactions contemplated by this Agreement are subject to the fulfillment, prior to or on the Closing Date, of each of the following conditions (any or all of which may be waived by the Sellers in whole or in part to the extent permitted by applicable law):

  • Conditions Precedent to Obligations of the Company The obligations of the Company to effect the Merger and otherwise consummate the transactions contemplated by this Agreement are subject to the satisfaction, at or prior to the Closing, of the following conditions:

  • Conditions to Obligations of the Buyer The obligations of the Buyer to consummate the transactions contemplated by this Agreement shall be subject to the fulfillment, at or prior to the Closing, of each of the following conditions, any of which may be waived in writing by the Buyer in its sole discretion:

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