Specifications and Service Levels Sample Clauses
The "Specifications and Service Levels" clause defines the standards and requirements that the goods or services provided under the contract must meet. It typically outlines measurable criteria such as performance benchmarks, quality thresholds, delivery timelines, or response times that the supplier is obligated to achieve. By clearly setting these expectations, the clause ensures both parties understand the level of service to be delivered and provides a basis for monitoring compliance, thereby reducing disputes and ensuring accountability.
Specifications and Service Levels. On or before November 1, 2008, 2tor will propose specifications and performance standards for the Platform together with related service level agreements. Such service level agreements shall address without limitation continuous availability of the Platform (subject to reasonable amounts of downtime for maintenance and similar matters), correction of any errors, bugs and defects in the Platform and 2tor’s responsiveness to students and other users experiencing problems with the Platform. 2tor’s proposed specifications and standards and service level agreements shall be subject to the written approval of USC. Periodically, 2tor shall propose changes to the specifications and performance standards for the Platform, all of which shall be subject to the written approval of USC.
Specifications and Service Levels. The specifications and performance standards for the Platform and the related service level agreements are as set forth in the Exhibits attached to each Addendum. Such service level agreements shall address, without limitation, continuous availability of the Platform (subject to reasonable amounts of downtime for maintenance and similar matters), correction of any errors, bugs and defects in the Platform and 2tor’s responsiveness to students and other users experiencing problems with the Platform. 2tor’s proposed specifications and standards and service level agreements shall be subject to the written approval of USC. Periodically, 2tor shall propose changes to the specifications and performance standards for the Platform, all of which shall be subject to the written approval of USC.
Specifications and Service Levels. The Platform will be accessible through the World Wide Web, and the specifications and performance standards for the Platform and the related service level agreements are as set forth in Schedule 1(H)(i) attached hereto. Such service level agreements shall address availability of the Platform (subject to reasonable amounts of scheduled downtime for maintenance and similar matters), correction of any errors, bugs and defects in the Platform and 2U’s responsiveness to students and other users experiencing problems with the Platform. At least once every twelve months following the Program Launch, 2U shall propose changes and updates to the specifications and performance standards for the Platform in order to maintain the effective performance of the Platform.