Ongoing Technical Support Sample Clauses
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Ongoing Technical Support. (a) Upon VCP’s request, Oji shall, or shall cause its Subsidiaries to, provide the services of its or its Subsidiaries technical personnel to provide VCP’s technical personnel with on-site technical support at VCP’s facilities in the manufacture of Thermal Paper Products using the Current Technology or the New Technology during the Term of this Agreement.
(b) Upon request by VCP, VCP shall be entitled to send its technical or commercial personnel to receive technical support, or to exchange technical service or marketing information relating to Thermal Paper Products manufactured, sold or distributed using the Current Technology or the New Technology, at facilities owned by Oji or its Subsidiaries during the Term of this Agreement.
(c) The number of VCP’s, Oji’s or its Subsidiaries’ personnel that shall be required to travel to the other party’s facilities pursuant to Sections 4.01(c), 4.02(a), 4.02(b), this Section 4.03 or Section 5.06 shall not exceed five (5) employees per visit. The period of stay for such personnel shall not exceed an aggregate of twenty (20) man-working days per Contract Year and shall not exceed an aggregate of two hundred (200) man-working days during the Term.
(d) During the Term of this Agreement, VCP shall be entitled to receive, free of charge, an aggregate of twenty (20) man-working days per Contract Year, which shall not exceed an aggregate of two hundred (200) man-working days during the Term as Ongoing Technical Support (“Service Deductible”). For each man-working day requested by VCP in excess of the Service Deductible per Contract Year, VCP shall pay Oji $1,000 per employee of Oji or its Subsidiaries per day, or part thereof, for each such employee providing technical support or exchanging technical service or marketing information to VCP’s technical personnel or commercial personnel (whether at VCP’s facilities, Oji’s or its Subsidiaries’ facilities or otherwise) pursuant to this Section 4.03, including traveling and living expenses of VCP’s, Oji’s or its Subsidiaries employees.
(e) No employee of VCP, Oji or its Subsidiaries shall be required to travel to the other party’s facilities pursuant to Sections 4.01(c), 4.02(a), 4.02(b), this Section 4.03 or Section 5.06 unless a separate safety agreement regarding each visit is executed by VCP and Oji or its Subsidiaries.
Ongoing Technical Support. Proposer shall attach a narrative that describes the Proposer’s capacity to provide the County with technical support during and after implementation. The narrative should include:
a. Extended warranties or maintenance agreements provided by the Proposer, including all services provided, for a 1-year period for the CUPA data management software. Software maintenance desired includes:
i. Technical support website support available 24/7;
ii. On-site support, if necessary. If not covered under warranty, this should include costs such as per diem, travel and hourly rate);
iii. All updates and software patches as they become available;
iv. Support for problems arising from applying updates and patches.
b. Proposer offering of a toll-free support line, including hours (Pacific Standard Time) and days available.
Ongoing Technical Support o Provide timely technical support after Client’s Regulation A+ offer goes live. This includes any issues that may arise related to Client’s branded Portal. o Campaign Planning: Establish data room for Client’s campaign and project management workflow. Evaluate marketing opportunities involving Client’s founders, generate story ideas and hooks for various marketing activities. o Campaign Page Design: Design and develop Campaign website content structure as well as resources such as an investment tutorial for prospective investors. o FAQs: Outline frequently asked questions and answers, program saved replies and automated bot answers in Client’s chat application. o Daily Email Content: Develop and execute a series of consecutive emails and content aimed at engaging and educating prospective investors about the Client’s company and its offering. Establish a content calendar with a specific email marketing approach and cadence. o Webinar Marketing: Plan, develop and host up to 3 webinars to engage prospective investors in Client’s offering as a way to address large groups of prospective investors. o Media Buying: Implement a paid media plan for branded search terms in connection with Client’s offering as well as retargeting across online display and other strategic channels. Maintain budgetary control throughout the process and work to optimize Campaign media buying to meet target KPI goals. Provide weekly reporting and analytics o Investor Communications: Draft tailored investor communications to support ongoing management of Client’s offering, including general investor inquiries as well as templates for resolving both AML exceptions and unfunded investments.
Ongoing Technical Support. As part of the Annual Maintenance and Support Plan, Deccan will provide technical support via phone during normal business hours 0900 to 1700 Pacific Time , Monday through Friday, with the exception of Deccan-observed holidays. Deccan-observed holidays include New Year’s Day, ▇▇▇▇▇▇ ▇▇▇▇▇▇ ▇▇▇▇ ▇▇. Day, President’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, the Day after Thanksgiving, Christmas Eve Day, and Christmas Day.
Ongoing Technical Support. ICM will provide ongoing technical support for a reasonable period of time for the first three (3) plants that are transitioned to the use of new Corn CBP technology for ethanol production, as outlined in Appendix A.
Ongoing Technical Support. The Technical Support Services shall be provided by Business Representative to Customers during the term of this Agreement. Any charges by the Business Representative for such Technical Support Services shall be determined by Business Representative and the Customer. GTE Mobilnet shall be obligated to pay Business Representative only the Compensation set forth in Schedule 2. GTE Mobilnet shall continue to pay Business Representative the Compensation set forth in Schedule 2 for a period of four (4) years following termination of this Agreement (the "Post- Termination Period") in the event Business Representative continues to provide the Technical Support Services during such period as GTE Mobilnet reasonably determines. This Schedule 2 shall survive for the period following termination of this Agreement that Business Representative provides Technical Support Services, as set forth herein. SCHEDULE 2 BUSINESS REPRESENTATIVE COMPENSATION
A. GTE Mobilnet agrees to pay to Business Representative, and Business Representative agrees to accept, Compensation subject to the terms and conditions contained in the Agreement and this Schedule 2. Compensation shall be paid monthly, one month in arrears.