Minimal. Cases that are mostly cosmetic in nature, and do not substantially impede functionality in any significant way. These issues are assigned a priority level at BSA’s regular meetings, and resolution times are based on the specified priority. Remote Support Process
Minimal. Cases that are mostly cosmetic in nature, and do not impede functionality in any significant way. These issues are assigned a priority level at our regular meetings, and resolution times are based on the specified priority. Remote Support Process Some support calls may require further analysis of Customer’s database or setup to diagnose a problem or to assist Customer with a question. BS&A’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. BS&A’s support team is able to quickly connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation. EXHIBIT D Sample Statement of Work
Minimal. Cases that are mostly cosmetic in nature, and do not substantially impede functionality in any significant way. These issues are assigned a priority level at BSA’s regular meetings, and resolution times are based on the specified priority. Remote Support Process Some support calls may require further analysis of Customer’s database or set-up to diagnose a problem or to assist Customer with a question. BSA’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. BSA’s support team is able to connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation. Statement of Work City of Warrenville Prepared for: City of Warrenville Prepared by: Xxxxx Xxxxxxx BS&A Software Date: August 23, 2023 Version: 1 Revision: 0 Status: Draft Table of Contents
Minimal. The Employee is subject to final review/report back on work and may receive assistance with specific problems. Part 9 - Conditions specific to Canteen Employees
Minimal. Cases that are mostly cosmetic in nature, and do not impede functionality in any significant way. These issues are assigned a priority level at our regular meetings, and resolution times are based on the specified priority. Remote Support Process Some support calls may require further analysis of Customer’s database or setup to diagnose a problem or to assist Customer with a question. SUPPLIER’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. SUPPLIER’s support team is able to quickly connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation.
Minimal. The employee is subject to final review/report back on work and may receive assistance with specific problems.
Minimal. Cases that are mostly cosmetic in nature, and do not impede functionality in any significant way. These issues are assigned a priority level at our regular meetings, and resolution times are based on the specified priority. Remote Support Process Some support calls may require further analysis of Customer’s database or set-up to diagnose a problem or to assist Customer with a question. BSA’s remote support tools share Customer’s desktop via the Internet to provide Customer with virtual on-site support. BSA’s support team is able to quickly connect remotely to Customer’s desktop and view its setup, diagnose problems, or assist Customer with screen navigation. EXHIBIT D Statement of Work City of Columbia Heights, Anoka County MN Prepared for: Xxxxxx Xxxxxxx, Finance Director City of Columbia Heights, Anoka County MN Prepared by: Xxx X. Xxxxx, CPA, Account Executive BS&A Software Date: March 25, 2021 Version: 1 Revision: 1.1 Status: Draft Table of Contents
