Financial Consumer Agency of Canada. If you have a complaint in respect of the disclosure of or the manner of calculating the cost of borrowing or any other consumer protection provision, you may contact the Financial Consumer Agency of Canada (FCAC) by writing to the address given below. The FCAC supervises federally regulated financial institutions to ensure they comply with consumer protection laws. The FCAC also helps educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. Federal consumer protection laws affect you in a number of ways. For example, financial institutions must provide you with information about their fees, interest rates and complaint handling procedures. You can reach the FCAC by: Toll-free Telephone: 0-000-000-XXXX (3222) for services in English 1-866-461-ACFC (2232) for services in French Toll-free Fax: 000-000-0000 Email Address: xxxx@xxxx-xxxx.xx.xx Website: xxxxx://xxx.xxxxxx.xx/en/financial-consumer-agency.html (see “contact us” section) By writing: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxx. Xxxx Xxxxxx, XX X0X 0X0 The FCAC will determine whether the financial institution is in compliance. It will not, however, resolve individual consumer complaints.
Financial Consumer Agency of Canada. If you have a complaint about a potential violation of federal consumer protection laws, you may contact us or you may contact the Financial Consumer Agency of Canada in writing at 0xx Xxxxx, Xxxxxxxxxx Xxxxxxxx, 000 Xxxxxxx Xxxxxx Xxxx, Xxxxxx, Xxxxxxx, X0X 0X0. You may contact them at 0-000-000-0000 (English) or 1-866-461- 2232 (French), or through their website at xxx.xxxx-xxxx.xx.xx.
Financial Consumer Agency of Canada. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you can contact the Financial Consumer Agency of Canada (FCAC) in writing at 6th Floor, Enterprise Building, 000 Xxxxxxx Xxx. West, Ottawa, Ontario K1R 1B9. The FCAC can also be contacted by telephone at 0-000-000-0000 (en français 0-000-000-0000) or through its website at xxx.xxxx-xxxx.xx.xx. The FCAC will determine whether we are in compliance. It will not, however, resolve individual consumer complaints. **For your protection, do not send confidential or personal information (such as your Account number) via email, as it is not a secure method of communication. If your request is urgent or requires disclosure of confidential information for resolution, please phone us. AEROPLAN TERMS FOR YOUR TD CREDIT CARD DEFINITIONS: What the words in this section mean: Aeroplan Member Account means the membership account held in the name of the Primary Cardholder under the Aeroplan program and is associated with the Account. Aeroplan points means the points awarded through the Aeroplan program which can be redeemed for rewards. Aeroplan points have no monetary value. Aeroplan program means the program that is owned and operated by Aeroplan Inc. (Aeroplan) and associated with the Card(s) and this Account (i.e., the Account that is maintained by TD for the Card) and it includes all Aeroplan program privileges and benefits including Aeroplan points.
Financial Consumer Agency of Canada. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you can contact the Financial Consumer Agency of Canada (FCAC) in writing at 6th Floor, Enterprise Building, 000 Xxxxxxx Xxx. West, Ottawa, Ontario K1R 1B9. The FCAC can also be contacted by telephone at 0-000-000-0000 (en français 0-000-000-0000) or through its website at xxx.xxxx-xxxx.xx.xx. The FCAC will determine whether we are in compliance. It will not, however, resolve individual consumer complaints. ** For your protection, do not send confidential or personal information (such as your Account number) via email, as it is not a secure method of communication. If your request is urgent or requires disclosure of confidential information for resolution, please phone us.
Financial Consumer Agency of Canada. The Financial Consumer Agency of Canada (FCAC) is an independent body whose mandate is to inform and protect consumers of financial products and services. The FCAC also monitors federally regulated financial institutions to ensure that they comply with federal consumer protection laws and regulations. Consumers may contact FCAC at any time at the following address: Financial Consumer Agency of Canada 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx Xxxxxx, XX X0X 0X0 or online at xxx.xxxx-xxxx.xx.xx
Financial Consumer Agency of Canada. (FCAC) provides consumers with accurate and objective information about financial products and services, and informs Canadians of their rights and responsibilities when dealing with financial institutions. FCAC also ensures compliance with the federal consumer protection laws that apply to bank and federally incorporated trust, loan and insurance companies. The FCAC does not get involved in individual disputes. The FCAC can be reached at: 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx XX X0X 0X0 Service in English: 1-866-461-FCAC (3222) Service in French: 1-866-461-ACFC (2232) xxx.xxxx-xxxx.xx.xx 07/12 LSW1542F
Financial Consumer Agency of Canada. (FCAC) - If you have a complaint regarding a potential violation of a consumer protection law you can contact the FCAC at one of the following: • Telephone: 0-000-000-0000 (en français 0-000-000-0000). • Online: see xxxxx://xxx.xxxxxx.xx/en/financial-consumer-agency/services/complaints/handle-complaint html for more information on how to contact online. Please note the FCAC does not become involved in matters of redress or compensation - all such requests must follow the process set out above. *E-mail disclaimer: For your protection, do not send confidential or personal information (e.g., Access Card number, account numbers, etc.) via e-mail, as it is not a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information for resolution, please call us.
Financial Consumer Agency of Canada. If you have a complaint about any of our obligations under a consumer provision of the Bank Act you may contact the Financial Consumer Agency of Canada at 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx XX X0X 0X0 or through its website at xxx.xxxx-xxxx.xx.xx.
Financial Consumer Agency of Canada. All banks must comply with a variety of federal consumer laws that protect you. For example, we must disclose information about interest rates and fees and provide you with certain information on your monthly statement. If you have a complaint about a potential violation of federal consumer protection laws, please contact us or you may contact the Financial Consumer Agency of Canada at: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx X0X 0X0 Telephone: 0-000-000-0000 for service in English 0-000-000-0000 for service in French Facsimile: 0-000-000-0000 Website: xxx.xxxx-xxxx.xx.xx The FCAC will determine whether we are in compliance. It will not, however, resolve individual consumer complaints that you may have. In Quebec Both of us, you and we, have requested that this Agreement and any related documents be written in English. Les parties à la présente convention, soit vous et nous, ont demandé que cette convention et tout document connexe soient rédigés en anglais.
Financial Consumer Agency of Canada. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you can contact the FCAC in writing at: 0xx Xxxxx, Xxxxxxxxxx Xxxxxxxx, 000 Xxxxxxx Xxx. Xxxx, Xxxxxx, Xxxxxxx, X0X 0X0. The FCAC can also be contacted by telephone at 0-000-000-0000 (en français 0-000-000-0000) or through its website at xxxx-xxxx.xx.xx. Please note the FCAC does not become involved in matters of redress or compensation - all such requests must follow the process set out above. All trade-marks are the property of their respective owners. ® The TD logo and other trade-marks are the property of The Toronto-Dominion Bank.
