Enterprise Support Service Level Agreement Sample Clauses

Enterprise Support Service Level Agreement. 13.3.1 Customer will use commercially reasonable efforts to provide accurate and prompt notification of any Service Incident with the OnDemand Service so that Questionmark may promptly take any remedial action. Notwithstanding anything to the contrary contained in this Agreement, Questionmark is not obligated to remedy any Service Incident caused by User error or failure to access the OnDemand Service with a compatible system or web browser.
Sample 1Sample 2Sample 3See All (4)
AutoNDA by SimpleDocs
Enterprise Support Service Level Agreement. 5.1 Questionmark will use commercially reasonable efforts to respond to the Designated Contact within the Initial Response Time specified below, based on the Service Incident’s Severity Level as reasonably determined by Questionmark. Red Alert Severity 1 A complete outage of the entire OnDemand Service. Customer is unable to access the OnDemand Service due to such complete outage. Questionmark dedicates all available resources to resolve a Red Alert at the highest level of priority. Red Alert applies during Working Hours (or as part of 24 x 7 support, if purchased for an additional fee). Initial Response Time (by email or call back) is targeted within thirty (30) minutes of Red Alert being invoked by Questionmark, during Working Hours. Maximum Time Between Updates (by email, call back or implementation in the OnDemand Service) is targeted one (1) Working Hour. Questionmark targets informing Customer the OnDemand Service is restored within fifteen (15) minutes of restoration during Working Hours.
Sample 1Sample 2Sample 3See All (4)
Enterprise Support Service Level Agreement. 5.1 Questionmark will use commercially reasonable efforts to respond to the Designated Contact within the Initial Response Time specified below, based on the Service Incident’s Severity Level as reasonably determined by Questionmark. Red Alert A complete outage of the entire OnDemand Service. Customer is unable to access the OnDemand Service due to such complete outage. Questionmark dedicates all available resources to resolve a Red Alert at the highest level of priority. Red Alert Initial Response Time (by email or call back) is targeted within thirty (30) minutes of Red Alert being invoked by Questionmark, during Working Hours. Maximum Time Between Updates (by email, call back or implementation in the OnDemand Service) is targeted Severity 1 Severity 2 Severity 3 Severity 4 applies during Working Hours (or as part of 24 x 7 support, if purchased for an additional fee). one (1) Working Hour. Questionmark targets informing Customer the OnDemand Service is restored within fifteen (15) minutes of restoration during Working Hours.
Sample 1Sample 2
Enterprise Support Service Level Agreement. 13.3.1 Customer will use commercially reasonable efforts to provide accurate and prompt notification of any Service Incident with the OnDemand Service so that Licensor may promptly take any remedial action. Notwithstanding anything to the contrary contained in this Agreement, Licensor is not obligated to remedy any Service Incident caused by User error or failure to access the OnDemand Service with a compatible system or web browser.
Sample 1

Related to Enterprise Support Service Level Agreement

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Technical Support Services 2.1 The strategic consulting services (the "Services"): Party A engages Party B to provide to Party A the strategic consulting services specified in Exhibit 1 attached hereto ("Exhibit 1") from the execution date of this Agreement.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!