Service Incident definition

Service Incident means an incident which arises from, is caused by or results from a Planned Service or any of its associated Ancillary Movements;

Service Incident is an unplanned service interruption, a reduction in service quality, or failure of a configuration item that has not yet impacted a service. Although LightEdge may detect and proactively open a ticket, Service Incidents are typically reported to LightEdge by the Customer.

Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark. Services mean the services provided by Questionmark to Customer as described in the Order or applicable SOW. The Services may include access to the OnDemand Service and Standard Support (as defined in Schedule 1), and, if selected by Customer, Enterprise Support (as defined in Schedule 1), Consulting Services, Ready-Made Assessment Content and other related services. Severity Level means the severity of a Service Incident as reasonably determined by Questionmark’s Service Desk for Enterprise Support (as defined in Schedule 1), considering any Customer input. SOW means a statement of work entered into between the Parties for Consulting Services. Term means the Initial Term together with any Renewal Terms.

Examples of Service Incident in a sentence

• A Service Incident officially ends with the closing of a ticket in the TERAGO ticketing system (i.e., the closing timestamp on the ticket).

• Updates shall include supplemental Service Incident Event information to aid in understanding the Service Incident Event’s scope, severity, and resolution progress, clearly identifying any outage(s) or other significant problems.

• A Service Incident officially begins with the opening of a ticket in the TERAGO ticketing system (i.e., opening timestamp on the ticket).

• The following minimum requirements apply to all environments, including network and TE Devices: 5.5.4.14.1The Contractor shall establish and utilize Service Incident Event management processes, as well as support accessibility and escalation processes, such that the Contractor is able to prioritize and manage response reactions while keeping users informed about Service Incident Event status, remediation schedule, and overall priority amongst all other current Service Incident Events.

• The report shall contain, at minimum, a description of the nature of the Service Incident Event, an impact scope statement, the severity level, and the Mean Time to Resolve estimate.

More Definitions of Service Incident

Service Incident a reported occurrence of a failure to deliver any part of the Services in accordance with the Authority Requirements or the Performance Indicators;

Service Incident has the meaning given to it in Schedule 2, Exhibit C “Service Level Default” means any failure to meet a Service Level;

Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark to remedy such incident. Services means the services provided by Questionmark to Customer, including (but not limited to) those relating to access to the OnDemand Service and Standard Support, and, if selected by Customer, Enterprise Support, Consulting Services. The Services selected shall be more particularly described in the Order or in an applicable SOW.

Service Incident means any situation where any equipment or software normally in operation is no longer in service due to a breakdown.

Service Incident means a disruption to normal service operations.

Service Incident a reported occurrence of a failure to deliver any part of the Services in accordance with Network Rail Requirements or the Target Performance Levels; “Severity 1 Service Incident” a Service Incident which, in the reasonable opinion of Network Rail:

Service Incident means an incident affecting the Service from working as intended.