Call Center Operations. 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Standards.
Call Center Operations a) Contractor shall establish and operate a call center for the purposes of providing information to disaster survivors enrolled in the Program. The call center shall make phone calls to survivors based on phone numbers listed in the Right of Entry Permits provided by the User Agency prior to the commencement of structural debris removal, hazard tree removal, any other operational action as specified by the User Agency. The contractor shall maintain detailed records of each phone call, advise the User Agency of any property owner it is not able to contact, and record any special requests or instructions provided by the property owner, which shall be transmitted to field operations personnel. If directed by the User Agency, contractor shall use alternate communication methods to reach survivors, including but not limited to email, and postage.
Call Center Operations. (WBS 5.1 SOW) The Contractor shall provide the following services:
Call Center Operations. (WBS 5.1 SOW)
Call Center Operations. The Call Center will meet the following standards at least 99% of the time it is available to accept orders for Cards: Criterion Standard Incoming Call Response Time 90% within 20 seconds Average Answer Speed 20 seconds Abandon Rate Not greater than 2% of total calls
Call Center Operations. (a) Baseline Period: During the six (6) month period from October 1, 2013 through March 31, 2014 (“Baseline Period”), the parties will collaborate to evaluate and refine Performance Measurement Standards based upon the call volumes and arrival patterns established during the Baseline Period. Contractor shall take reasonable efforts to staff sufficiently during the Baseline Period to meet or exceed the Performance Measurement Standards listed below.
Call Center Operations. 1. Contractor must provide call center services, including call center staffing and call center workforce management. Contractor must determine the level of staffing needed based on the expected call volumes. In addition, the Contractor must ensure that sufficient staff are operating to meet the call standards outlined in Section D, Reporting Requirements.
Call Center Operations. 16.1 What recommendations can be provided regarding handling a remote call center, especially as staff deal with the surge of incoming applicants through MIBridges and other referral partners. It is recommended that you work with your local agency Administration and IT Department to develop a process to address the influx in call volume and establish a remote call center. As remote certifications and verbal attestations begin, staff roles within the clinic may shift as a result of potentially reduced appointment times. Coordinators should think critically and creatively regarding staff assignment, potentially encouraging staff who may normally work in other capacities to assist in call center support. Coordinators are also encouraged to contact their State Consultant if they are unable to meet the increased demand for WIC Services.
Call Center Operations. The Company may engage in the business of providing software and/or hardware products and/or services to the call center industry either directly or through one or more subsidiaries. The Company will not engage in the Call Center Business other than directly or through a subsidiary and the Company will not cause Xxxxxxx Call Center LLC to operate other than as a subsidiary of the Company.
Call Center Operations. DEC and PEC shall each provide quarterly reports to the Public Staff regarding measurements of call center performance, including answer times, and customer satisfaction with call center operations.
