Abandon Rate definition

Abandon Rate means, for live telephone calls to the Service Desk during a calendar month (i.e., excluding contacts received via HelpNow, or facsimile), the percentage of such calls: (i) that are not answered by a Service Desk agent responsible for problem resolution efforts after the caller selects the option on the voice response unit to speak to a Service Desk representative; and (ii) that are subsequently terminated by the caller or in which the caller is directed to leave a voicemail without speaking to a live Service Desk representative.
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Abandon Rate means the rate to “offered” calls where a customer hangs up after the call has been queued to an agent.
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Abandon Rate. CALLTECH agrees that the abandon rate shall not exceed 3% of total Inbound Calls, measured daily. So long as PRICELINE dictates the number of agents to be on duty handling incoming customer calls, PRICELINE will assume responsibility for managing to this service level.
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Examples of Abandon Rate in a sentence

  • Abandon Rate 2% or less Bidder will maintain an abandonment rate of 2% or less for each of the following primary call center units - claims, enrollment and general inquiries.

  • Definition: The Abandon Rate Percentage shall mean the number of inbound calls from the Covered Population and Covered Entities that are answered by Service Provider divided by the number of calls offered to Service Provider’s queue.

  • CAW Line Abandon Rate (CAW Calls Handled/Producer Calls Offered)8.

  • Abandon Rate Rate at which IVR calls are abandoned while in queue due to delay waiting for service longer than 45 seconds Monthly abandon rate of 4 percent or less for all programs combined.

  • At the least Vendors should include the following key performance indicators in their program: • Average Speed to Answer (ASA)• Abandon Rate • Customer SatisfactionRhode Island has included some additional sample metrics recommended by Contact Center experts in Appendix C: Contact Center Requirements Matrix.

  • Using most recent year-end data, complete the table below for the office that would be handling PEEHIP calls: TargetActual 2018 year endresultsCall Volume (calls/day)N/A500 words.Call Abandon Rate (%)500words.500 words.Average Speed of Answer (inseconds)500words.500 words.Average wait time (in seconds)500words.500 words.

  • Figure 12: Customer Care Statistics – Customer Satisfaction Score, Service Level and Call Abandon Rate 2.

  • If ACD software performance is LOW then Call Abandon Rate is HIGHWe argue that such performance rules can also be automatically generated by mining historical performance data where it is available.

  • Using most recent year-end data complete the table below for the office that would be handling State calls: TargetActual 2018 year end resultsCall Volume (calls/day)N/A500 words.Call Abandon Rate (%)500 words.500 words.Average Speed of Answer (in seconds)500 words.500 words.Average wait time (in seconds)500 words.500 words.

  • Graphic Display of Calls Offered, Calls Handled and Abandon Rate by Queue32.


More Definitions of Abandon Rate

Abandon Rate means Calls by a user, in the queue to be answered by a Help Desk representative or Automated Resolution Process, that are terminated prior to such answer.
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Abandon Rate means – The percentage of calls abandoned by the callers relative to total calls received “Call Talk Time” means – Total talk time between caller and call taker during the phone call (including time when a caller is on hold)
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Related to Abandon Rate

  • Ramp Rate is the applicable Ramp Rate as stated in Section 8 of Schedule A.

  • Termination Rate means a rate per annum equal to the arithmetic mean of the cost (without proof or evidence of any actual cost) to each party (as certified by such party) if it were to fund or of funding such amounts.

  • Reset Reference Rate means in respect of a Reset Period, the gross redemption yield (as calculated by the Agent Bank on the basis set out by the United Kingdom Debt Management Office in the paper “Formulae for Calculating Gilt Prices from Yields”, page 5, Section One: Price/Yield Formulae “Conventional Gilts”; Double dated and Undated Gilts with Assumed (or Actual) Redemption on a Quasi-Coupon Date (published 8 June 1998, as amended or updated from time to time) or if such basis is no longer in customary market usage at such time, in accordance with generally accepted market practice at such time, on a semi-annual compounding basis (rounded up (if necessary) to four decimal places) of the Benchmark Gilt in respect of that Reset Period, with the price of the Benchmark Gilt for the purpose of determining the gross redemption yield being the arithmetic average (rounded up (if necessary) to the nearest 0.001 per cent. (0.0005 per cent. being rounded upwards)) of the bid and offered prices of such Benchmark Gilt quoted by the Reset Reference Banks at 11.00 a.m. (London time) on the Reset Determination Date in respect of such Reset Period on a dealing basis for settlement on the next following dealing day in London. Such quotations shall be obtained by or on behalf of the Issuer and provided to the Agent Bank. If at least four quotations are provided, the Reset Reference Rate will be determined by reference to the rounded arithmetic mean of the quotations provided, eliminating the highest quotation (or, in the event of equality, one of the highest) and the lowest quotation (or, in the event of equality, one of the lowest). If only two or three quotations are provided, the Reset Reference Rate will be determined by reference to the rounded arithmetic mean of the quotations provided. If only one quotation is provided, the Reset Reference Rate will be determined by reference to the rounded quotation provided. If no quotations are provided, the Reset Reference Rate will be the previous Reset Reference Rate or (in the case of the first Reset Period) 1.581 per cent., where:

  • Infiltration rate means the rate of water entry into the soil expressed as a depth of water per unit of time (e.g., inches per hour).

  • Replacement Reference Rate means a reference rate which is:

  • Successor Reference Rate means the rate that the relevant Independent Adviser determines is a successor to or replacement of the Reference Rate which is formally recommended by any Relevant Nominating Body.

  • Extension Rate means, for each distribution date following a Failed Remarketing with respect to the class A-5 notes if such notes are then in foreign exchange mode, the rate of interest payable to the related currency Swap Counterparty, generally not to exceed three-month LIBOR plus 0.75%, unless the remarketing agent, in consultation with the administrator, determine that market conditions or some other benefit to the trust requires a higher rate; provided that in each case the Rating Agency Condition is satisfied.

  • SONIA Reference Rate means, in respect of any London Banking Day, a reference rate equal to the daily Sterling Overnight Index Average ("SONIA") rate for such London Banking Day as provided by the administrator of SONIA to authorised distributors and as then published on the Relevant Screen Page (or if the Relevant Screen Page is unavailable, as otherwise is published by such authorised distributors) on the London Banking Day immediately following such London Banking Day; and

  • Auction Rate means the rate of interest per annum that results from implementation of the Auction Procedures and is determined as described in Section 2.02(a)(iii)(B) of this Appendix A.

  • Replacement Rate has the meaning assigned thereto in Section 4.2.(b).

  • Reset Period means the First Reset Period or a Subsequent Reset Period, as the case may be;

  • Calculation Rate For each Distribution Date, in the case of the Class A and Class B Interests, the product of (i) 10 and (ii) the weighted average rate of the outstanding Class A and Class B Interests, treating each Class A Interest as capped at zero or reduced by a fixed percentage of 100% of the interest accruing on such Class.

  • SBI 1 Year MCLR Rate means 1 year Marginal Cost of Funds Based Lending Rate (MCLR) fixed by State Bank of India (SBI) / any replacement thereof by SBI for the time being in effect applicable for 1 year period, as on 1st April of the respective financial year in accordance with regulations and guidelines of Reserve Bank of India. In absence of such rate, any other arrangement that substitutes such rate as mutually agreed to by the Parties.

  • CMS Rate means the applicable swap rate for swap transactions in the Reference Currency with a maturity of the Designated Maturity, expressed as a percentage, which appears on the Relevant Screen Page as at the Specified Time on the relevant Interest Determination Date in question, all as determined by the Calculation Agent.

  • Compounded Daily Reference Rate means, with respect to an Interest Period, the rate of return of a daily compound interest investment in the Specified Currency (with the applicable Reference Rate (as indicated in the relevant Final Terms and further provided for below) as the reference rate for the calculation of interest) and will be calculated by the Calculation Agent on the Interest Determination Date, as follows, and the resulting percentage will be rounded, if necessary, to the fifth decimal place, with 0.000005 being rounded upwards:

  • Curr Rate CLTV: Prin Bal: Maturity Date: Lien Pos: 4059041 UT 180 14 153603.56 35000 498.88 664 405904100000000 6 178 1 162000 11/22/2000 38 RIVERTON 84065 2 15.380 117 34948.44 11/29/2015 2 4059042 CT 300 14 114251.25 63100 759.1 701 405904200000000 8 298 1 142000 11/22/2000 25 WEST HAVEN 6516 2 13.990 125 63052.81 11/29/2025 2 4059043 AL 300 14 78002.5 58000 653.71 701 405904300000000 8 298 1 120000 11/18/2000 27 ALABASTER 35007 2 12.990 114 57804.38 11/24/2025 2 4059044 LA 180 14 85280.65 18400 270.12 664 405904400000000 6 178 1 83000 11/22/2000 44 WEST MONROE 71292 2 15.990 125 18349.79 11/29/2015 2 4059045 CO 180 14 120223.65 48000 675.92 663 405904500000000 6 178 1 155000 11/24/2000 48 DENVER 80249 2 15.130 109 47929.08 11/30/2015 2 4059046 VA 180 14 74038.18 44500 592.33 682 405904600000000 6 178 1 96000 11/22/2000 40 CHESAPEAKE 23322 2 13.990 124 44352.08 11/29/2015 2 4059047 NY 180 14 76414.36 16000 223.83 662 405904700000000 6 178 1 90000 11/25/2000 34 ALBANY 12210 2 14.990 103 15925.11 11/30/2015 2 4059048 OK 120 14 57160.45 11200 194.59 645 405904800000000 5 118 1 65000 11/24/2000 30 YUKON 73099 2 16.990 106 11127.45 11/30/2010 2 4059049 CT 180 14 104687.05 36300 507.81 665 405904900000000 6 178 1 113000 11/17/2000 33 BRISTOL 6010 2 14.990 125 36245.64 11/24/2015 2 4059050 NY 180 14 85937.89 45000 629.51 663 405905000000000 6 178 1 110000 11/22/2000 28 CORTLAND 13045 2 14.990 120 44932.62 11/29/2015 2 4059051 MA 180 14 119094.95 25000 367.01 667 405905100000000 6 178 1 145000 11/18/2000 39 TEMPLETON 1468 2 15.990 100 24930.78 11/24/2015 2 4059052 WI 180 14 83695.86 39300 496.99 726 405905200000000 6 178 1 104000 11/19/2000 30 TWIN LAKES 53181 2 12.990 119 39225.42 11/24/2015 2 4059053 PA 300 14 93747.78 57900 696.54 687 405905300000000 8 298 1 121500 11/21/2000 49 BETHLEHEM 18015 2 13.990 125 57849.75 11/28/2025 2 4059054 GA 300 14 82765.36 31600 392.53 664 405905400000000 8 298 1 110000 11/22/2000 43 MAYSVILLE 30558 2 14.500 104 31578.47 11/29/2025 2 4059055 FL 180 14 90534.67 29200 364.67 735 405905500000000 6 178 1 100000 11/18/2000 42 JACKSONVILLE 32223 2 12.750 120 29090.58 11/24/2015 2 4059056 VA 180 14 175928.81 50000 699.46 661 405905600000000 6 178 1 200000 11/18/2000 42 VIRGINIA BEACH 23456 2 14.990 113 49849.31 11/24/2015 2

  • Applicable Reference Rate means, for any Eurocurrency Rate Loan denominated in any LIBOR Quoted Currency, LIBOR, for any Eurocurrency Rate Loan denominated in euros, EURIBOR, for any Eurocurrency Rate Loan denominated in Australian Dollars, BBSY, for any Eurocurrency Rate Loan denominated in Canadian Dollars, CDOR and for any Eurocurrency Rate Loan denominated in New Zealand Dollars, BKBM, as applicable.

  • Reset Date means the First Reset Date, the Second Reset Date and each Subsequent Reset Date (as applicable);

  • Term SOFR Reference Rate means the forward-looking term rate based on SOFR.

  • Completion Rate means the percentage of an apprenticeship cohort who receives a certificate of apprenticeship completion within 1 year of the projected completion date. An apprenticeship cohort is the group of individual apprentices registered to a specific program during a 1 year time frame, except that a cohort does not include the apprentices whose apprenticeship agreement has been cancelled during the probationary period or who have transferred.

  • Amortization rate means the amortization rate, as defined in Section 49-11-102, to be applied to the system that would have covered the retiree if the retiree's reemployed position were deemed to be an eligible, full-time position within that system.

  • Reference Rate Determination Date means, in relation to any Reference Rate Business Day(i):

  • Excess Rate With respect to each ARD Loan, the excess of (i) the applicable Revised Rate over (ii) the applicable Mortgage Rate, each as set forth in the Mortgage Loan Schedule.

  • LIBOR Daily Floating Rate means, for any day, a fluctuating rate of interest per annum equal to LIBOR as published on the applicable Bloomberg screen page (or such other commercially available source providing such quotations as may be designated by Administrative Agent from time to time), at approximately 11:00 a.m., London time, two (2) London Banking Days prior to such day, for Dollar deposits with a term of one (1) month commencing that day; provided that if the LIBOR Daily Floating Rate shall be less than zero, such rate shall be deemed zero for purposes of the Loan Documents.

  • Average Rate means the simple arithmetic mean of the bank rates in effect at 4:00 p.m. Eastern Standard Time each day during the calendar month which immediately precedes the calendar month in which payment is made, where the "bank rate" means the rate of interest established from time to time by the Bank of Canada as the minimum rate at which the Bank of Canada makes short term advances to members of the Canadian Payments Association;

  • Flow rate means the rate at which water flows through pipes, valves and emission devices, measured in gallons per minute, gallons per hour, or cubic feet per second.