Total Calls definition

Total Calls is the total number of Eligible Calls
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Total Calls. Answered: The number of calls answered by a person should exceed 98%.
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Examples of Total Calls in a sentence

  • Total Calls Commission Intralata/ Interstate Revenue Intralata/ Interstate Mins.

  • CALCULATION Count of inbound calls answered by a live rep - If phone queue is purely live rep and no IVR, this metric should not be reported, default to Total Calls Answered metric which is categorized as a Top KPI.

  • Aggregate number of all offered calls to the RCI call centres by Wireless customers (Total Calls Offered-IVR Handled).

  • The Company agrees to ensure DIRECTV Care Labor Agreement Calls are no less than 5.50% of the Total Calls by the end of 2022, 5.75% of the Total Calls by the end of 2023, 6.00% of the Total Calls by the end of 2024, and 6.25% of the Total Calls by the end of 2025.

  • Total Calls The total number of incoming and outgoing calls, both internally and externally, that were assigned to the extension (or group) in question over the period of the report that you selected.

  • India, London etc.) Dialled Number The dialled number that was frequently called Total Calls The number of calls made to that specific number Total Duration The total time elapsed calling the specific number Total Cost The total cost of calls to that number Custom Report Introduction This is the most flexible (and often daunting) report.

  • Helpdesk Total Calls Abandoned Daily The total calls abandoned is the sum of calls abandoned by the call center.

  • All calls in 60 minutes outside of normal business hours Quarterly 95% $100/1% Close Ticket Time 24 hours after resolution Quarterly 95% $100/1% Problem Resolution Accuracy Rate No. of Misdiagnosed Trouble Calls/Total Calls Quarterly 5% $100/1% Abandoned Call Rate Abandoned Calls/ Total Calls Quarterly 2% $100/1% Refurb.

  • Percent of Calls Answered Within 20 Seconds = Total Calls Answered Within 20 Seconds S:\RADATA1\2004 neco\Service Quality\Final Settlement Documents\RHM-3 New SQ Plan marked from Original final.doc The loss of service to more than one (1) customer for more than one (1) minute.

  • It also displays the number of 'Calls' per line and 'Total Calls' inbound and outbound handled by the system since the last service start.

Related to Total Calls

  • Total Capitalization means, on any date, the sum of (a) Total Debt and (b) the Net Worth on such date.

  • Total Capital means an amount equal to any capital, plus any surplus, undivided profits, and instruments of indebtedness authorized under section 310.

  • Total Net Leverage Ratio means, as of any date of determination, the ratio, on a Pro Forma Basis, of (a) Consolidated Total Indebtedness as of such date to (b) Consolidated EBITDA for the most recently completed Test Period.