Tier III Support definition

Tier III Support or “Tier III” means the Escalation point from Tier II of unresolved Service Requests, as further defined in Section 8.
Sample 1
Tier III Support or “Tier III” means the Escalation point from Tier II of unresolved Service Requests as further defined in Section 8.
Sample 1
Tier III Support means Second Level Maintenance. Remote problem analysis and resolution are provided via this centralized support facility responsible for high level system maintenance. In cases where Tier II personnel are unable to resolve a problem and remote support attempts fail, a Tier III support engineer is dispatched to the site. Responsibilities of Tier III support personnel include system installations, expansions, system upgrades, application support and on-site training. The Technical Assistance Center also operates a Hot Line and a Help Desk and maintains an inventory of spare parts in several hubs world-wide. This maintenance level is provided by CNS offices or subsidiaries.
Sample 1

Examples of Tier III Support in a sentence

  • Tier II escalates complex problems to Tier III Support if additional technical expertise is required.

  • The CIS Model includes three tiers of support: • Tier I Support: Widely available services designed to foster a positive school climate and address school- level risk factors.• Tier II Support: Targeted services typically provided in a group setting to students with a common need.• Tier III Support: Intensive, individualized services typically provided in a one-on-one setting to students with highly specific needs.

  • The contractor is expected to continue to provide Tier III (engineering level) support through the POP of the TO in accordance with C.6.2.5 - Subtask 2.5 – Provide Tier III Support to The CDM Solution.

  • Also, describe your experience in providing Tier III Support to include on-call support, troubleshooting, and operational issues.

  • Our review included the following 10 information technology service subcategories: 1) Acquisition – Tier III Support; 2) Indirect – Category II; 3) Indirect – Category III; 4) Install – Hardware and Software; 5) Install – Other;6) Install – Tier III; 7) Maintenance – Operations and Automatic Data Processing; 8) Management Consulting; 9) Technical Services – Automatic Data Processing; and 10) Telecommunication.

  • Tier III Support Engineers isolate and escalate software bugs and advanced technical issues.

  • Proposer must have the ability to continue to enhance the MRMS product line by including major developments such as a mobile application, data integration capabilities and accounting management features, new modules, change requests, maintenance between legacy system and current system, Tier II & Tier III Support, code management, database management and support, documentation management, service availability, service response time and communication.

  • Tier III Support is provided in the Support Region by Our Technical Support Engineers.

  • The Group has established criteria regarding the provision of credit to customers, which are generally based on the customer's size of operations along with the evaluation of the relative financial data.

  • The SDDC GovCloud Tier III Support shall include the detailed analysis and troubleshooting the root cause of SDDC GovCloud infrastructure related issues.


More Definitions of Tier III Support

Tier III Support means that level of support utilized to address highly complex problems, including resolving Problems involving TCI's Software (or coordinating with the third party vendor of software to resolve Problems).
Sample 1

Related to Tier III Support

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Other Eligible Support means, with respect to a party, the items, if any, specified as such for that party in Paragraph 13.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Clinical categories means the groups into which hospital treatments are categorised by type, e.g., brain and nervous system, kidney and bladder, and digestive system. At the time of writing there were 38 categories in the Medicare clinical categories system.

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • State Level Monitoring Cell means the body constituted by the State Government for the control and elimination of ragging in institutions within the jurisdiction of the State, established under a State Law or on the advice of the Central Government, as the case may be.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Crew Support Costs means all expenses of a general nature which are not particularly referable to any individual vessel for the time being managed by the Managers and which are incurred by the Managers for the purpose of providing an efficient and economic management service and, without prejudice to the generality of the foregoing, shall include the cost of crew standby pay, training schemes for officers and ratings, cadet training schemes, sick pay, study pay, recruitment and interviews.

  • Tier 3 Wire Centers are those Embarq Wire Centers that are not Tier 1 or Tier 2 Wire Centers.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Qualified Medical Child Support Order means a Medical Child Support Order which creates (including assignment of rights) or recognizes an Alternate Recipient's right to receive benefits to which a Participant or Qualified Beneficiary is eligible under this Plan, and has been determined by the Plan Administrator to meet the qualification requirements as outlined under “Procedures” of this provision.

  • Individualized Education Program (IEP means a written statement for a student with a disability that is developed, reviewed, and revised in accordance with the Utah Special Education Rules and Part B of the Individuals with Disabilities Education Act (IDEA).