Second Level Maintenance Sample Clauses
The Second Level Maintenance clause defines the responsibilities and procedures for providing advanced technical support and repairs that go beyond routine or basic maintenance. Typically, this clause applies when initial troubleshooting or first-level support cannot resolve an issue, requiring specialized skills, tools, or parts to address more complex problems. Its core function is to ensure that there is a clear process and accountability for handling escalated maintenance needs, thereby minimizing downtime and ensuring the continued operation of equipment or systems.
Second Level Maintenance. “Second Level Maintenance” shall mean electronic or telephone or in-person response provided by Vital Images to Toshiba or the Dealer Associates to deal with any problem or software bug in the Products that cannot be handled by Toshiba or the Dealer Associate alone under the First Level Maintenance for such customers in the Territory who have installed the Products that are under Vital Images’ standard warranty or under a Toshiba or Dealer Associate standard software maintenance program.
Second Level Maintenance. During the Warranty Period and for so long as a Customer participates in the Maintenance Program, R2 shall use commercially reasonable efforts to provide to telephone and email support to VTAL regarding the R2 Product during R2’s normal business hours, and to provide a fix, patch or workaround for errors that VTAL is unable to resolve in accordance with Section A, above. R2, may, in its discretion, provide emergency on-site support to Customers. The following specification is provided as a guideline. R2 reserves the right to change the specification listed here at any time. Specifications for the server for the integrated solution shall be completed as part of the Development Agreement Standard MicrosoftTM PC compatible platform with dual CPU @ 2.1 GHz or better with a minimum of 1 GB of RAM 1USB port; standard PS/2 keyboard and PS/2 style mouse with ▇▇/▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ port
Second Level Maintenance. During the Warranty Period and for so long as a Customer participates in the R2 Software Maintenance Program, R2 shall use commercially reasonable efforts to provide telephone and email support to Vital regarding the R2 Lung CAD Product during R2’s normal business hours, and to provide a fix, patch or workaround for errors that Vital is unable to resolve in accordance with Section A, above. R2 may, in its discretion, provide emergency on-site support to Customers.