Product Support Service definition

Product Support Service means telephone, fax, or e-mail advice and guidance for Licensee’s Authorized Users from qualified personnel concerning the effective use of SEVOCITY® by Authorized Users. This service is designed to provide assistance on matters specific to SEVOCITY® and not on more general matters such as computer programming, use of third party software, use of the Internet or use of computers generally. Questions requiring specialized knowledge of Licensee connectivity or hardware will be referred promptly to the relevant service provider. Response time for inquiries received by After Hours Product Support Services may be subject to delays caused by after hours paging and response time.
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Product Support Service means telephone, fax, or e-mail advice and guidance for Licensee’s Authorized Users from qualified personnel concerning the effective use of DMAC by Authorized Users. This service is designed to provide assistance on matters specific to DMAC and not on more general matters such as computer programming, use of third-party software, use of the Internet or use of computers generally. REGION 7 ESC may, in its discretion on a case-by-case basis, also provide through this service advice and guidance on these more general matters. Questions requiring specialized knowledge of Licensee connectivity or hardware will be referred promptly to the relevant service provider. Response time for inquiries received by After Hours Product Support Services may be subject to delays caused by after hours paging and response time.
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Examples of Product Support Service in a sentence

  • The SEQ case study provides quantitative evidence of the significant energy saving benefit of water use reduction strategies on the centralised water supply system.

  • Virtana shall defend Customer against any third party claim that a SaaS Service, Product, Support Service, Professional Service or deliverable (collectively, “Deliverables”) infringes such party’s patent or copyright enforceable in a country signatory to the Berne Convention , and pay the resulting costs and damages finally awarded against Customer by a court of competent jurisdiction or the amounts in a written settlement signed by Virtana.

  • This agreement in regard to OPSS ("Agreement") will be deemed entered into between OPRO and Customer when OPRO delivers Customer an order confirmation to Customer’s order form or application form setting out the necessary matters issued to OPRO by Customer who acknowledges and understands the terms and conditions of OPRO Product Support Service Terms and Conditions.

  • Product Support Service : Product support service includes interior decorating and installation.

  • REGION 7 ESC shall provide Product Support Service during its regular service hours: 8:00 a.m. through 4:30 p.m., Central Standard Time, weekdays exclusive of federal holidays.

  • Product Support Service PlansDescribe the proposed maintenance and support plan coverage and the various service level commitments and options available to the Colleges.

  • ORDINANCE amending Ordinance No. 2007-0482 (Passed by City Council on April 18, 2007) to increase the maximum contract amount; approving and authorizing first amendment to an agreement between the City of Houston and GARRISON ENTERPRISES, INC for Software Product License and Software Product Support Service for the Houston Department of Health & Human Services - $182,300.00 - Health Special Revenue Fund – was presented.

  • Hold a valid driver’s license Table ASAT Dealer Interviews: to be conducted by the PMC VP of Product Support, Service Operations Manager, Branch Manager, ThinkBIG Mentor, and Director of HR.

  • Software AG’s Standard Product Support Service comprises the following services: .

  • ATTACHMENT 1 Support and Maintenance SERVICE DESCRIPTION Standard Product Support Service Licensor’s Licensed Software standard product support service comprises the following services: * Twenty-four (24) hour access to Licensor’s support portal including access for authorized technical contacts to Licensor’s reporting system for browsing and submitting trouble tickets, online access to new product information, documentation, knowledge center, and information on available Licensed Software fixes.

Related to Product Support Service

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • Non-Microsoft Product means any third-party-branded software, data, service, website or product, unless incorporated by Microsoft in a Product.

  • Family support services means providing opportunities for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Service Territory means the geographic area within which PG&E as a Utility Distribution Company is authorized and required to provide electric transmission and distribution service.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Product Manufacturer means the entity that assembles the component parts to manufacture the final Product;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Tobacco product manufacturer means an entity that after the date of enactment of this Act directly (and not exclusively through any affiliate):

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • service supplier means any person that supplies a service;

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Contract Manufacturer means a company that produces goods under contract for another company under the label or brand name of that company.

  • Directory Assistance Service includes, but is not limited to, making available to callers, upon request, information contained in the Directory Assistance Database. Directory Assistance Service includes, where available, the option to complete the call at the caller's direction. "Directory Listings" or "Listings" are any information identifying the listed names of subscribers of a Telecommunications Carrier or Provider, as applicable, and such subscribers' telephone numbers, addresses, or primary advertising classifications (as such classifications are assigned at the time of the establishment of such service), or any combination of such listed names, numbers, addresses or classifications: (1) that the Telecommunications Carrier and/or Provider provides or uses for the purpose of publishing the Listings in any directory format; or (2) that the Telecommunications Carrier and/or Provider provides or uses in Directory Assistance Service, Directory Assistance List Service, or for other lawful purposes.

  • Commercial Product means any such product as defined in FAR 2.101.

  • Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Products and Services means the products and/or services to be sold by Vendor hereunder as identified and described on Attachment A hereto and incorporated herein, as may be updated from time to time by Vendor to reflect products and/or services offered by Vendor generally to its customers.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.