Product Support Services Clause Samples
The Product Support Services clause defines the obligations and scope of assistance that a provider must offer to customers regarding the use and maintenance of a product. Typically, this clause outlines the types of support available, such as technical help, troubleshooting, updates, or repairs, and may specify response times, channels of communication, and any limitations or exclusions. Its core practical function is to ensure that customers have clear expectations about the support they can receive, thereby reducing misunderstandings and providing a mechanism for resolving product-related issues efficiently.
POPULAR SAMPLE Copied 2 times
Product Support Services. 5.1 IAE will make available to Spirit the Product Support Services described in Exhibit C to this Contract. Except when identified in such Exhibit C as being at additional cost or as requiring separate contractual arrangements, such Product Support Services shall be supplied at no additional charge to Spirit. IAE may delegate the performance of product support services to an affiliated company or any of IAE’s shareholders.
Product Support Services. Licensor will provide product support services to
Product Support Services. Magentrix or its authorized Reseller shall provide Standard Technical Support services to Subscriber during the Term, in accordance with the terms of this Agreement.
Product Support Services. Services:
Product Support Services. PMC shall provide to the Company the product support services described in Exhibit 5.1 attached hereto, on and pursuant to the terms set forth therein. In consideration for performing the services described in Exhibit 5.1 hereto, the Company shall pay to PMC monthly, in advance, a cash fee calculated as set forth in Exhibit 5.1.
Product Support Services. Customer shall be entitled to receive ------------------------ further support services ("Product Support Services") as follows: (a) new versions of the Licensed Products as developed and generally made available by CCC: (b) corrections to reported and documented errors in the Licensed Products and updates to the Licensed Products, as prioritized and scheduled by CCC; and (c) telephone help desk support provided during business hours designated by CCC. Product Support Services specifically excludes reissuing of licenses for the License Products resultant from the reconfiguration of information with respect to Merchant's bank card processing account which CCC shall update for a nominal fee according to CCC's then-current standard prices. Product Support Services shall begin at the end of the 90 day period described in Section 3 and shall continue on an annual basis thereafter until cancelled by either party. Customer shall be invoiced for Product Support Services in advance on an annual basis. If Product Support Services are requested at any time subsequent to the date of this Agreement or a request for reinstatement of Product Support Services is made after the Initial Term of this Agreement, the initiation or reinstatement of the Product Support Services shall be subject to CCC's then current standard policies and prices. CCC will only respond to Product Support requests that are sent via the Internet to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
Product Support Services. During the Term, Seller shall provide support for the Products as set forth herein.
Product Support Services. IAE will make available to AAH the Product Support Services described in Exhibit C to this Contract. Except when identified in such Exhibit C as being at additional cost or as requiring separate contractual arrangements, such Product Support Services shall be supplied at no additional charge to AAH and subject to the provisions of this Contract. IAE may delegate the performance of product support services to an affiliated company or any of IAE’s shareholders.
Product Support Services. Scholastic shall provide to Customer product support services (the “Product Support Services”) as described in the terms provided at (and incorporated herein) ▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/prodsupport.pdf.
Product Support Services. 5.1 IAE will make available to Spirit the Product Support Services described in Exhibit C to this New Fleet Contract. Except when identified in such Exhibit C as being at additional cost or as requiring separate contractual arrangements, such Product Support Services shall be supplied at no additional charge to Spirit. IAE may delegate the performance of product support services to an affiliated company or any of IAE’s shareholders.
5.2 Spirit will provide to any IAE customer support representative(s) working at its facility, free of charge: *****Confidential portions of the material have been omitted and filed separately with the Securities and Exchange Commission. 5.2.1 reasonable, secure office accommodation including furniture and office equipment and