Product Support Services. 5.1 IAE will make available to Spirit the Product Support Services described in Exhibit C to this Contract. Except when identified in such Exhibit C as being at additional cost or as requiring separate contractual arrangements, such Product Support Services shall be supplied at no additional charge to Spirit. IAE may delegate the performance of product support services to an affiliated company or any of IAE’s shareholders.
Product Support Services. Licensor will provide product support services to Licensee as described in the Support Services Exhibit to this Agreement. During the Warranty Period and for the term of any Product Support Services, Licensor shall promptly notify Licensee of any defects or malfunctions in the Software or Documentation of which it learns from any source
Product Support Services. PMC shall provide to the Company the product support services described in Exhibit 5.1 attached hereto, on and pursuant to the terms set forth therein. In consideration for performing the services described in Exhibit 5.1 hereto, the Company shall pay to PMC monthly, in advance, a cash fee calculated as set forth in Exhibit 5.1.
Product Support Services. Services: Product Support consists of the following services provided by PMC to the Company (whether or not the Company incurs these costs or similar costs directly): • Loan control and completion (LCC) – post-closing functions here include reconciling the HUD1 received from closing agents to the cash dispersed on the loan reconciling the tax and insurance escrows if appropriate, the submissions for insurance with HUD for GNMA insured loans and loan pools, certain compliance monitoring activities, verification of recorded deeds and title insurance policies etc. • Pricing – functions here include establishing the rate and fees for the borrowers established at the time of the rate lock commitment based on then current market conditions and profit expectations, performance of competitive surveys and market data gathering efforts to verify the competitiveness of pricing, determination of price concessions and implementation of concession policies etc. • Loan sales – functions here include the aggregation of loans into pools based on appropriate characteristics, determination of best execution decisions, gathering loans files, performance of due diligences, and shipping of files, management of GSE agency and mortgage loan investor relationships etc. • Product development – functions include development of loan program parameters, program design to comply with investor requirements, design integration of new programs to company processes, communication of new programs and related requirements etc. • Credit risk management – includes providing access to PMC’s automated underwriting systems, monitoring of loan quality, monitoring of compliance with documentation standards, monitoring performance of loans to assess underwriting and pricing effectiveness etc. • Mail print center – includes collection and copying of documents in connection with processing of the Company’s loan applications and loan closing packages. • Operational strategy department – includes development, processing and reporting on client survey results, office of the president for customer satisfaction and recovery, etc. • Mail away program – includes the cost of program to allow borrowers to sign loan documents in the presence of a notary rather than a closing agent etc.
Product Support Services. Customer shall be entitled to receive ------------------------ further support services ("Product Support Services") as follows: (a) new versions of the Licensed Products as developed and generally made available by CCC: (b) corrections to reported and documented errors in the Licensed Products and updates to the Licensed Products, as prioritized and scheduled by CCC; and (c) telephone help desk support provided during business hours designated by CCC. Product Support Services specifically excludes reissuing of licenses for the License Products resultant from the reconfiguration of information with respect to Merchant's bank card processing account which CCC shall update for a nominal fee according to CCC's then-current standard prices. Product Support Services shall begin at the end of the 90 day period described in Section 3 and shall continue on an annual basis thereafter until cancelled by either party. Customer shall be invoiced for Product Support Services in advance on an annual basis. If Product Support Services are requested at any time subsequent to the date of this Agreement or a request for reinstatement of Product Support Services is made after the Initial Term of this Agreement, the initiation or reinstatement of the Product Support Services shall be subject to CCC's then current standard policies and prices. CCC will only respond to Product Support requests that are sent via the Internet to xxxxxxx@xxxxxxxxxxxxx.xxx.
Product Support Services. Scholastic shall provide to Customer product support services (the “Product Support Services”) as described in the terms provided at (and incorporated herein) xxxx://xxxxxxxxx.xxxxxxxxxx.xxx/prodsupport.pdf.
Product Support Services. 6.1 OS TRIO may provide the Licensee with product support services related to the Software. Any software OS TRIO may provide the Licensee as part of support services are governed by this CAL, unless separate terms are provided. This CAL does not obligate OS TRIO to provide any support services or to support any software provided as part of those services.
Product Support Services. A. Rights and Obligations. Under this XXXX, Beehive is responsible for providing working software and the necessary customer support for a typical customer to operate the software. This support may include customer phone support, direct email access to support personnel, training videos and other support services. However, nothing in this XXXX requires Beehive to provide support in a specific instance or through a specific media, including in person support.
Product Support Services. Magentrix or its authorized Reseller shall provide Standard Technical Support services to Subscriber during the Term, in accordance with the terms of this Agreement.
Product Support Services. 5.1 IAE will make available to AAH the Product Support Services described in Exhibit C to this Contract. Except when identified in such Exhibit C as being at additional cost or as requiring separate contractual arrangements, such Product Support Services shall be supplied at no additional charge to AAH and subject to the provisions of this Contract. IAE may delegate the performance of product support services to an affiliated company or any of IAE’s shareholders.
