Telephone enquiries. The Organisation during its normal business hours will make available a named individual or individuals to answer or deal with telephone enquiries raised by the Council’s elected members or officers in respect of issues affecting the Organisation’s current or future tenants arising out of the Organisation’s responsibilities and to respond as appropriate and as soon as practicable and in any event no later than 10 working days from receipt.
Telephone enquiries. Where possible, telephone calls will be answered immediately. If a voicemail is left with a member of the team, we will aim to return your call the same day if it is received during office hours and within 24 hours where this is not possible. Where we have to obtain further information to deal with your query, we will give you regular updates on progress.
Telephone enquiries. If you have a telephone enquiry, relating to a bill, payment options, concession entitlements or other information about our services, you may contact us on 13 20 92 between 8.30am and 5.30pm, Monday to Friday, excluding public holidays. Our contact phone number is provided on your bill, in the phone directory and on our website. If your enquiry cannot be answered immediately, we will provide a response to your enquiry within five business days of receiving it.
Telephone enquiries. You may telephone us during normal business hours to request information about your account. You must, however, be able to identify yourself as the true account holder in order for us to supply you with the requested information.
Telephone enquiries. Where possible, telephone calls will be answered straight away. If a telephone voicemail is left with one of the team, a member of the team will aim to return your call no later than 2 working days after receipt. Where further information is required before a response is sentan update on the progress if the information required will take longer than 2 working days to obtain. Personal Callers: The department is happy to receive personal visits from staff. Staff who wish to discuss a HR issue with a member of the team should contact the appropriate person to arrange a convenient appointment. When making a request, staff are able to indicate if they wish to have a discussion in private so that the team can make the necessary arrangements for an in-confidence discussion. These meetings can normally only be held during our office hours. For all urgent matters the HR team will deal with the matter immediately. Hard-copies of correspondence arriving in to the HR Team: Dependent on the nature of the correspondence, a reply (by e-mail, if e-mail address is available or by hard-copy) will be sent within 5 working days. An acknowledgement will be sent (again by e-mail, if e-mail address is available or by hard-copy) if it is anticipated a longer response time is necessary. Hard-copy correspondence leaving the HR Team: All correspondence will be signed and dated by the appropriate HR staff member. Letters and envelopes to staff will be marked ‘Personal – Addressee only’.
Telephone enquiries. Selima will respond to all telephone enquiries regarding payments to be made or having been made within 48 hours, exceptions are: Multiple-period enquiries which will be answered within 21 working days Multiple-Tax Year enquiries which will be answered within 28 working days During Payroll processing Written Correspondence Selima will respond within 7 working days to all written communications, this includes all Emails, letters, forms received from employees or 3rd parties, exceptions are: Multiple-period enquiries which will be answered within 21 working days Multiple- Tax Year enquiries which will be answered within 28 working days During Payroll processing
