TAM Service Sample Clauses

TAM Service. Level 1.2
Sample 1Sample 2
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TAM Service. Level 1.2 TAMサ—ࣅࢫ JҮЫ サ ࣏ ᥦ ᫬ 㛫
Sample 1
TAM Service. TAM Engineer availability during local business hours of 9:00am through 5:00pm. “Local business hours” refers to local time for a single customer facility designated by Customer at time of purchase. The TAM Engineer serves as the contact focused on Customer’s technical objectives and building familiarity with Customer network infrastructure and unique interoperability requirements. The TAM Engineer will be able to discuss technical issues specific to Customer’s business in order to support the optimal application of Infoblox products for Customer’s network needs. Customers experiencing a Severity 1 issue must contact Infoblox Technical Support via phone. Customer will be immediately routed to a senior Technical Support Center (TSC) engineer and the TAM Engineer will be notified of the situation. TAM Services are provided by the TAM Engineer as described below: Benefits/Value TAM Standard TAM Plus TAM Advanced TAM Assignment Primary Contact Designated Contact Dedicated Contact Customer Environment and Solution awareness Specialized knowledge about your network implementation and evolution path with Infoblox Proactive Incident and Escalation Management Ownership and management from reporting to the resolution supported by the Global Support Center (GSC) Health Reports and Operational Recommendations Monitoring and operational recommendations for the Infoblox solution to ensure optimal performance based on established thresholds etc. Upgrade Assistance Recommendations on relevant upgrades with customizable Method of Procedure (MOP) MOP Template Customized step by step MOP Customized step by step MOP Reviews and Communications Periodic check-in to review support cases (open/closed/escalated), valid/invalid cases, overall case management, multiple items (CSAT Surveys, Certifications, and other agreed parameters) Monthly Weekly Weekly Analytics and Business Review Reporting on support cases, defects, CVE, hotfixes, RMA’s, training, hardware/software lifecycle, or other upcoming events/action items for the quarter Bi-Annual Bi-Annual Quarterly Customer Advocacy Internal advocate for the customer within Infoblox Tactical & Strategic Infoblox Solutions Guidance Active engagement with new Infoblox solutions, updates, upgrades, and new products for operational efficiencies Concept Verification for A Proof-of-Concept (POC) Coordinated ongoing support from all groups within Infoblox for trials and POCs Proactive Technical Xxxxxxx, Xxxx Practices Sharing, and Knowledge ...
Sample 1

Related to TAM Service

  • CLOUD SERVICE The Cloud Service offering, is described below and is specified in an Order Document for the selected entitled offerings. The Order Document will consist of the Quotation that is provided and the Proof of Entitlement (XxX) you will receive confirming the start date and term of the Cloud Services and when invoicing will commence.

  • Station Service Seller shall be responsible for arranging and obtaining, at its sole risk and expense, any station service required by the Facility that is not provided by the Facility itself.

  • Level of Service 4.1.1 Each Member and New Market Entrant shall:

  • Our Service The services that you have selected and the charges for those services are confirmed in Section 9 - Your Consent at the end of this agreement. We agree to provide the services selected and you agree to pay us for those services. Any advice or recommendation that we offer to you, will only be given after we have assessed your needs and considered your financial objectives and attitude to any risks that may be involved. We will also take into account any restrictions that you wish to place on the type of products you would be willing to consider.

  • Disconnection of Service Customer may discontinue service upon written notification to OFMTC, after which Customer will still be subject to payment of all applicable charges. No initial charges shall be refunded once OFMTC has accepted this contract. OFMTC has the right to discontinue Customer’s service without notice if payment is more than approximately 30 days in arrears, if Customer fails to honor the terms of this agreement, if Customer violates the rules or regulations of the Federal Communications Commission (FCC), or if Customer uses the designated service for unlawful or prohibited purposes. If Customer’s service is disconnected for nonpayment of Customer’s xxxx, a reactivation fee may apply if the service is resumed. Customer will be liable for any costs (including reasonable attorneys’ fees) relating to collection of the amounts owed. SERVICE LEVEL AGREEMENT Based upon network availability, OFMTC High-Speed Internet Service is a “best efforts” service that can provide Downstream speeds ranging from 1 Mbps to 100 Mbps, based upon the package selected by Customer. The actual speeds experienced by customers may vary and depend on several factors, including, but not limited to, customer location, destination on the Internet, traffic on the Internet, interference with a high frequency spectrum on the customer’s telephone line, and other devices that may be attached to the same cable pair. No minimum level of speed is guaranteed.

  • DNS Service TLD Zone Contents Notwithstanding anything else in this Agreement, as indicated in section 2.2.3.3 of the gTLD Applicant Guidebook, permissible contents for the TLD’s zone are:

  • Grades of Service The Parties shall initially engineer and shall monitor and augment all trunk groups consistent with the Joint Process as set forth in Section 14.1 of this Attachment.

  • On-Site Service Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense.

  • IN-SERVICE When a nurse attends any in-service programme during her/his regularly scheduled working hours, she/he shall suffer no loss of pay. When a nurse is unable to do so, and attends the in-service programme outside her/his regularly scheduled hours, she/he shall be paid for all time attendance at her/his straight time rate of pay. If attendance is mandatory all applicable premiums will apply.

  • Depot Service If depot service is included with Your Agreement, We will provide 3-way shipping to and from a depot service center of Our choice.

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