SUPPORT PROCEDURE Sample Clauses

SUPPORT PROCEDURE. Operator shall maintain and operate in accordance with reasonable support and problem resolution procedures and guidelines for resolving problems relating to the collaboration hereunder and to users’ access to the Operator Wireless Site through the Handset Link (the “Support Procedures”). The Support Procedures will include at least (i) points of contact for incidents of varying severity; (ii) a commitment for internal escalation procedures for problem incidents; and (iii) notifications for scheduled downtime or modifications to the Operator Wireless Site.
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SUPPORT PROCEDURE. 1. The Service Management Centre (SMC) is SEACOM Managed Services (Pty) Ltd ’s command centre for the provision of the services and management of the client data and voice network, including SDWAN.
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SUPPORT PROCEDURE. (a) To receive support for an issue, a ticket must be raised within our support portal, a ticket number received by you from DataProtech, and all subsequent communications to reference this ticket number in accordance with the Support Procedure detailed below.
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SUPPORT PROCEDURE. 1. The Service Management Centre (SMC) isHymax SA (Pty) Ltd’s (HYMAX) command centre for the provision of the services and management of the client data and voice network, including SDWAN.
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SUPPORT PROCEDURE. 9.1. The Licensee undertakes:
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SUPPORT PROCEDURE. On discovering a problem, the customer should ensure they have (or include in an email) the following information, which will be required by Xxxxxxxxx support to raise a new incident and assign it to the appropriate Support Consultant: • Company Name. • Contact Name. • Phone Number. • Fax Number. • Email address (where applicable). • Operating system and version; e.g. Windows 2000, NT 4, XP. • The Support version number • A short description of the problem including details of any error messages. • Command or action, which generated the problem. • Actions taken prior to the problem occurring. • Information about data or peripherals, which may be relevant (printer information). • Whether the pc or server is networked Upon receipt of a support request from Customer, the support consultant will first verify that the customer’s organization has a valid support contract for the product concerned and that the Customer has received the appropriate level of training for the product in question. The contact details will be verified on the Company’s Support Database and the incident details will be entered in the Call Logging System. A unique support reference number generated by the Technical Support Database will identify each incident. This incident number will be communicated to the customer by phone or email and should be noted by the customer for future reference, so that any support consultant can recall the history of an incident. Where the customer does not have a valid support contract for the product concerned, or in the event that the request is for software not defined within this agreement, interim support will be provided on a chargeable basis with a minimum fee of £400 for the first three hours then £125 per hour thereafter. In these instances the Customer will be advised that support cannot be provided beyond the current query, without a valid support contract. The customer will be given the option to renew maintenance cover to ensure that support and can be provided going forward. Any Support incident that cannot be resolved immediately at first point of contact will result in the Support Consultant sending a Technical Support form for the customer to complete, in order to gather the additional information required. The Support Consultant will continue to investigate the incident upon receipt of the Technical Support form and escalate the incident to obtain a resolution when necessary. The Customer will be informed of the receipt of a Technical Sup...
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Related to SUPPORT PROCEDURE

  • Move-Out Procedure Prior to either (i) the expiry of the Term, or (ii) the date on which the Resident is to vacate the Residence (detailed in Table 1 & 3), the Manager, or designate, can be requested in advance by the Resident to complete a visual inspection of the Suite to view the state of cleanliness and repair. If no request to inspect the suite is made by the Resident, the inspection will take place once the Resident has vacated the suite. In the event the Resident chooses to have the inspection completed prior to vacating the suite, the Manager, or designate, will inspect the suite and inform the Resident of potential damage and/or cleaning charges and outline what steps the student may take to mitigate charges. On vacating, all garbage and belongings of the Resident must be removed, and the suite must be cleaned to the point of restoring the suite to its original condition. Once the Resident has vacated, the Manager, or designate, will complete a documented visual inspection of the Suite. In the event deficiencies are found, the cost of cleaning the suite and restoring it to its original state may be deducted from the Resident’s original Deposit. There is a minimum cleaning charge of $25.00 and damage charges will be billed accordingly at the cost of restoring the suite to its original condition. Any items left behind by the Resident will be immediately discarded; the Residence shall not be liable to the Resident for any loss of property as a result. As with the “move-in procedures”, care must be exercised to avoid damage to doors, frames, walls, floor coverings and any other part of the Residence. The Resident is financially responsible to pay forthwith for any damage caused on moving out of the Residence.

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Settlement Procedure 4.1. The Client has the right to withdraw his/her own funds which are not encumbered with deposit obligations or Commission payments in case of Copy Trading.

  • NEGOTIATION PROCEDURE A. The parties agree to enter into collective negotiations over a successor Agreement in accordance with Chapter 123, Public Laws 1974, in good-faith effort to reach agreement on matters concerning the terms and conditions of employment. Such negotiations shall begin not later than October 1 of the calendar year preceding the calendar year in which this Agreement expires. Any Agreement so negotiated shall apply to all employees, be reduced to writing, adopted and signed by the Board and the Association.

  • Payment Procedure (a) The Lead Securitization Note Holder, in accordance with the priorities set forth in Section 3 and subject to the terms of the Lead Securitization Servicing Agreement, will deposit or cause to be deposited all payments allocable to the Notes to the Collection Account or Companion Distribution Account pursuant to and in accordance with the Lead Securitization Servicing Agreement. The Lead Securitization Note Holder (or the Master Servicer acting on its behalf) shall (i) deposit such amounts to the applicable account within two (2) Business Days after receipt of properly identified and available funds by the Lead Securitization Note Holder (or the Master Servicer acting on its behalf) from or on behalf of the Mortgage Loan Borrower and (ii) remit from the applicable account (A) prior to the Securitization Date, within two Business Days of receipt of properly identified funds (unless otherwise specified pursuant to an interim servicing agreement) and (B) on or after the Securitization Date, (1) with respect to the Lead Securitization Note, the remittance date under the Lead Securitization Servicing Agreement for the Lead Securitization Note and (2) with respect to the Non-Lead Securitization Note, (x) prior to the Non-Lead Securitization, the remittance date under the Lead Securitization Servicing Agreement for the Lead Securitization Note and (y) on or after the Non-Lead Securitization, the earlier of the remittance date under the Lead Securitization Servicing Agreement and the business day immediately succeeding the “determination date” set forth in the Non-Lead Securitization Servicing Agreement for the Non-Lead Securitization Note, all payments received and allocable pursuant to this Agreement and the Lead Securitization Servicing Agreement with respect to the Non-Lead Securitization Note (net of amounts payable or reimbursable from such account) by wire transfer to accounts maintained by the applicable Note Holder.

  • Test procedure The engine speed shall be gradually increased from idle to the target engine speed, not exceeding the tolerance band of ±3 per cent of the target engine speed, and held constant. Then the throttle control shall be rapidly released and the engine speed shall be returned to idle. The sound pressure level shall be measured during a period of operation consisting of a maintaining constant engine speed of 1 second and throughout the entire deceleration period. The maximum sound level meter reading during this period of operation, mathematically rounded to the first decimal place, is taken as the test value.

  • Amendment Procedure (a) Except as provided in subsection (b) of this Section 11.3, this Declaration may be amended, after a majority of the Trustees have approved a resolution therefor, by the affirmative vote of the holders of not less than a majority of the affected Shares. The Trustees also may amend this Declaration without any vote of Shareholders of any class of series to divide the Shares of the Trust into one or more classes or additional classes, or one or more series of any such class or classes, to change the name of the Trust or any class or series of Shares, to make any change that does not adversely affect the relative rights or preferences of any Shareholder, as they may deem necessary, or to conform this Declaration to the requirements of the 1940 Act or any other applicable federal laws or regulations including pursuant to Section 6.2 or the requirements of the regulated investment company provisions of the Code, but the Trustees shall not be liable for failing to do so.

  • Request Procedure The employee shall furnish evidence to his/her immediate supervisor that leave taken in accordance with the provisions of this section is in connection with family illness. The employee shall notify his/her immediate supervisor if any of the circumstances necessitating the leave change.

  • Notification Procedure (i) Each such notice shall be deemed to have been delivered:

  • NEGOTIATIONS PROCEDURE Table of Contents

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