Service Recipient Calls. During office hours, FRANCHISEE shall maintain a telephone answering system capable of accepting at least five (5) incoming calls at one (1) time. FRANCHISEE shall record all calls including any inquiries, service requests, and complaints into a customer service log.
Service Recipient Calls. During office hours, CONTRACTOR 33 shall maintain a telephone answering system capable of accepting at least ten (10) incoming 34 calls at one (1) time. CONTRACTOR shall record all calls including any inquiries, service 35 requests and complaints into a customer service log.
Service Recipient Calls. During normal business hours, CONTRACTOR 21 shall maintain a telephone answering system capable of accepting at least fifteen (15) 22 incoming calls at one time. CITY will direct service inquiries and complaints to 23 CONTRACTOR through the Consolidated Utility Billing System. CONTRACTOR shall 24 record all calls including any inquiries, service requests and complaints into the 25 Consolidated Utility Billing System. Any such call received via CONTRACTOR’s 26 answering service shall be recorded in the Consolidated Utility Billing System no later 27 than 12:00 noon on the following Work Day.
Service Recipient Calls. During normal business hours, CONTRACTOR shall maintain a telephone answering system capable of accepting at least fifteen (15) incoming calls at one time. CITY will direct service inquiries and complaints to CONTRACTOR through the Customer Service System. CONTRACTOR shall record all calls including any inquiries, service requests and complaints into the Customer Service System. Any such call received via CONTRACTOR’s answering service shall be recorded in the Customer Service System no later than 12:00 noon on the following Work Day. CONTRACTOR shall answer all incoming calls within five (5) rings. Any caller “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain “on-hold” or to be switched to a message center where the caller can leave a message. CONTRACTOR’s customer service representatives shall return Service Recipient calls as provided in this Section. For all messages left before 3:00 p.m., CONTRACTOR shall attempt all “call backs” at least one time prior to 6:00 p.m. on the day of the call. For messages left after 3:00 p.m., CONTRACTOR shall attempt all “call backs” at least one time prior to noon the next Work Day. CONTRACTOR shall make a minimum of three (3) attempts within twenty-four (24) hours of the receipt of the call. If CONTRACTOR is unable to reach the Service Recipient on the next Work Day, CONTRACTOR shall send a postcard to the Service Recipient on the second Work Day after the call was received, indicating that CONTRACTOR has attempted to return the call. All attempts to contact the caller shall be recorded in the Customer Service System.
Service Recipient Calls. During office hours, the Franchisee shall maintain a telephone answering system to the designated local ombudsman and the system shall be capable of handling at least 7 incoming calls at one time. The Franchisee shall document calls regarding inquiries, service requests, and complaints through the Franchise’s ticket reporting system.
Service Recipient Calls. During office hours, Contractor must maintain a telephone 1542 answering system capable of accepting at least five (5) incoming calls at one time. Contractor must record 1543 all calls including any inquiries, service requests and complaints into a customer service log. All incoming 1544 calls will be answered at the local office or call center within 5 rings. Any call “on-hold” in excess of 1.5 1545 minutes must have the option to remain “on-hold” or request a “call-back” from a customer service 1546 representative. Contractor’s customer service representatives must return Service Recipient calls and 1547 emails. For all phone messages left before 3:00 p.m., all “call backs” must be attempted a minimum of one 1548 time prior to 3:00 p.m. on the day of the call. For messages left after 3:00 p.m., all “call backs” must be 1549 attempted a minimum of one time prior to noon the next Work Day. Contractor must make minimum of three 1550 (3) attempts within one (1) Work Day of the receipt of the call. If Contractor is unable to reach the Service 1551 Recipient on the next Work Day, Contractor must send a postcard or email to the Service Recipient on the 1552 second Work Day after the call was received, indicating that the Contractor has attempted to return the call. 1553 Email messages must be responded to within one (1) Work Day.
Service Recipient Calls. 27 During normal business hours, CONTRACTOR shall maintain a telephone 28 answering system capable of accepting at least fifteen (15) incoming calls at one time. 29 CITY will direct all service inquiries and complaints to CONTRACTOR through the 30 Customer Service System. CONTRACTOR shall record all calls including any inquiries, 31 service requests and complaints into the Customer Service System. Any such call 32 received via CONTRACTOR’s answering service shall be recorded in the Customer 33 Service System no later than 12:00 noon on the following Work Day. 34 CONTRACTOR shall answer all incoming calls within five (5) rings. Any caller 35 “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain 36 “on-hold” or to be switched to a message center where the caller can leave a message. 37 For all messages left before 3:00 p.m., CONTRACTOR shall attempt all “call backs” at 1 least one time prior to 6:00 p.m. on the day of the call. For messages left after 3:00
Service Recipient Calls. During office hours, Contractor must maintain a telephone answering system capable of accepting at least five (5) incoming calls at one time. Contractor must record all calls including any inquiries, service requests and complaints into a customer service log.
Service Recipient Calls. During office hours, the CONTRACTOR shall maintain a telephone answering system capable of accepting at least seven (7) incoming calls at one (1) time. The CONTRACTOR shall document calls regarding inquiries, service requests and complaints through the use of the CONTRACTOR’s ticket report system.
Service Recipient Calls. 11 At CONTRACTOR's expense, its regular telephone numbers shall be listed in Xxxxx- 12 area telephone directories under XXXXXXXXXX's name. CONTRACTOR shall 13 maintain a telephone answering system capable of accepting at least four (4) 14 incoming calls at once. CONTRACTOR shall monitor hold times for customers and, 15 if the average hold time exceeds 10 minutes, CONTRACTOR shall increase its 16 telephone system so that 95% of calls during regular business hours are answered 17 within 10 minutes.
