Customer Service Representatives Sample Clauses

Customer Service Representatives a. The principle functions of the Customer Service Representatives will be to provide intake processing of customer comments, commendations and complaints pursuant to administrative processes described in the District’s Customer Service Policy.
AutoNDA by SimpleDocs
Customer Service Representatives. Part Time
Customer Service Representatives. CMS will equip 0-000-XXXXXXXX call center representatives with information on the Demonstration. The State will also train its Customer Contact Center employees and HealthColorado staff with information on this Demonstration so that they can assist beneficiaries who call with questions about their enrollment choices and Demonstration services, facilitate enrollment and disenrollment from the Demonstration (see Section III.B.2 for additional information), and provide information about the Demonstration. The Customer Contact Center operates Monday through Friday from 7:30 a.m. to 5:15 p.m. Mountain Time. HealthColorado operates Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time. They are responsible for activities including beneficiary assistance, education and information, access to necessary services, enrollment, and disenrollment. The State ensures access to interpreter services for beneficiaries who call the Customer Contact Center and HealthColorado. Materials in alternative formats can also be requested. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
Customer Service Representatives. Company shall provide customer service representatives at the terminal to provide assistance to passengers of the terminal. Licensee carriers will not be permitted to have customer service representatives at the terminal.
Customer Service Representatives. Contractor shall provide each Ordering Entity utilizing the Price Agreement with contact information for customer service representatives assigned to handle questions and resolve all problems that arise with any Orders. Service representatives shall be available, at a minimum, from 8:00 a.m. to 5:00 p.m., Mountain Time, Monday through Friday (State holidays excepted). Contractor shall also provide a list of customer service contacts to the State’s principal representative identified in §16 (Notices and Representatives) or successor, and shall provide notice when any updates are made to this list. Customer service representatives shall be available by phone (via local or toll free number), fax, or email during the required times. Contractor shall also provide an emergency number and contact for after hours use. All customer service representatives shall have online access to account information and be able to provide a timely response to inquiries concerning the status of Orders (shipped or pending), delivery, back-orders, Price Agreement pricing, category discounts, product availability, product information, account and billing questions, and Price Agreement compliance requirements.
Customer Service Representatives. 5.3.2.1 The Seller will also provide the services of a team of Seller customer service representatives ("Seller Representatives") acting in an advisory capacity. [ * ] This team will comprise the following persons:
Customer Service Representatives. Consistent with requirements under Medicaid health homes, CMS and the State shall require health homes to offer after-hours access to assist the beneficiary in making decisions regarding urgent beneficiary health care needs. In addition, CMS will equip 0-000-XXXXXXXX call center representatives with information on the State’s Managed Fee-for-Service Demonstration. The State will also train its Medical Assistance Customer Service Center (MACSC) with information on this Demonstration so the MACSC can assist beneficiaries who call and have questions about their enrollment choices, what health home services are, facilitate enrollment and disenrollment from the health home (see III.B.2 for additional information), and provide information on the Demonstration. The MACSC operates Monday through Friday from 7:30 am to 5:00 pm Pacific Time and is responsible for customer service activities including beneficiary assistance, education and information, accessing necessary services, enrollment and disenrollment. The State ensures access to interpreter services for beneficiaries who call the MACSC and materials in alternative formats can also be requested through this call center. CMS and the State shall work to assure the language and cultural competency of customer service representatives to adequately meet the needs of the beneficiary population.
AutoNDA by SimpleDocs
Customer Service Representatives a. NEODATA shall retain, train, compensate and supervise a sufficient number of CSRs and lead operators to collect and provide information to Callers. In the event that Philxx Xxxrxx xx dissatisfied with the performance of a CSR, Philxx Xxxrxx xxxl inform NEODATA of the reasons for Philxx Xxxrxx' xxssatisfaction and, unless otherwise agreed, NEODATA will terminate immediately such CSR's services in connection with the Programs. The CSR selection process is subject to the advance approval of Philxx Xxxrxx xxx scripts to be utilized by the CSRs must be provided or approved in advance by Philxx Xxxrxx. Xhe recruiting and selection process of CSRs rendering services to Philxx Xxxrxx xxxl include assurance that CSRs possess positive customer service oriented experience and a clear speaking voice.
Customer Service Representatives. 14.6.1. The classification of Customer Service Representative I, II, and III, hereinafter referred to as CSR I, II, and III, shall be incorporated into the "flexible" staffing pattern. Employee(s) in either the CSR I or CSR II classifications shall be promoted to CSR II or CSR III classification, respectively, (under probationary status) when the employee(s) has completed the fifth (5th) step and in the opinion of management, has obtained the practical knowledge of performing all facets and duties of CSR II or CSR III, respectively.
Customer Service Representatives. A. Customer Service Representatives (CSRs) are available during Contractor’s normal business hours (9:00 am – 4:00 pm). Contractor employs and trains staff with the ability to respond to calls received in English and Spanish.
Time is Money Join Law Insider Premium to draft better contracts faster.