Incoming Calls Clause Samples
The Incoming Calls clause defines the rules and procedures for handling telephone calls received by a party, typically in a business or service context. It may specify who is responsible for answering calls, how calls should be routed or documented, and any standards for response times or customer service. This clause ensures that incoming communications are managed efficiently and consistently, helping to maintain service quality and prevent missed or mishandled calls.
POPULAR SAMPLE Copied 2 times
Incoming Calls. Upon receipt of an incoming call, requesting a craft official, the Supervisor will call the employee to the telephone without delay.
Incoming Calls. All incoming calls will be answered within five (5) rings. Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain “on-hold” or to be switched to a message center where Service Recipient can leave a message. FRANCHISEE’S CSR shall return Service Recipient calls.
Incoming Calls. 7.1. The Company shall allocate Incoming Numbers to the Customer on their request. These numbers may be geographic (commencing with 01 or 02) or non-geographic (commencing 03 or 08).
7.2. At no time does the Customer have any ownership of any allocated Incoming Numbers.
7.3. The Company may change or re-allocate any Incoming Number for any reason within seven (7) business days of allocation. Outside this period, the Company may still make changes but will provide notice where possible. The Company is not responsible for costs or losses incurred by the Customer as a result of such changes.
7.4. The Customer may request new numbers or remove existing numbers through the Online Management System. Charges will apply until the minimum term expires or the next billing cycle, whichever is longer.
7.5. The Company limits concurrent incoming calls per Incoming Number by default. Customers may increase this limit by paying additional charges.
7.6. If the Customer forwards an Incoming Number to an External Number, associated Call Charges will apply as per standard rates.
Incoming Calls. All incoming calls will be answered within five (5) rings. 713 Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain 714 “on-hold” or to be switched to a message center where Service Recipient can leave a message. 715 FRANCHISEE’S CSR shall return Service Recipient calls. 716 ARTICLE 8. Record Keeping & Reporting Requirements
Incoming Calls. When you first register your Device or download the magicApp Premium, as part of the available features, you may elect to choose a unique phone number. A monthly or annual fee may apply depending on the Service purchased, the terms of which will be disclosed to you prior to you agreeing to a unique phone number. If you are using the magicApp as a companion to a magicJackGo or magicJackExpress Device, your Device and magicApp will have the same phone number. YMax is the provider of your phone number and/or inbound calls. The phone number chosen by you will be allocated to you provided YMax determines that the number is available and legally permissible. If you are eligible for a phone number, it will be allocated to you as soon as reasonably possible after YMax has received your request. Premium numbers are not permanently assigned to your account until after the first 30 days of use. YMax may use customized ringtones or ring back when completing your calls, including supplying various messages of different lengths. YMax does not guarantee that a requested phone number can be allocated to you or that you can make use of the incoming call feature. The allocation of a phone number to you does not constitute any transfer of title, ownership, license or other rights with regard to the phone number. If you transfer or port out your phone number to another service provider, your Service is terminated and you relinquish all claims for a refund of your initial licensing period as well as any renewal licensing purchased. YMax may, without any liability, refuse, change or terminate any phone number at any time. If YMax changes the phone number that has been allocated to you, YMax will notify you, stating the effective date of the change and your new phone number. If you do not wish to accept this new phone number, you are entitled to cancel this Agreement; however, you will not be eligible for any refund unless you terminate the Agreement within 30 days after purchase of your Device or download of the magicApp Premium and you qualify for a refund as further described in Section 2 of this Agreement. We will not be liable for any damages resulting from the change of the phone number.
Incoming Calls. 7.1. The Company shall allocate Incoming Numbers to the Customer on their request. These numbers may be geographic (commencing with 01 or 02) or non-geographic (commencing 03 or 08).
7.2. At no time does the Customer have any ownership of any allocated Incoming Numbers.
7.3. The Company may change or re-allocate any Incoming Number, for any reason, during the first seven (7) business days after they have been allocated to a Customer. While we will use reasonable efforts to avoid doing so, and to give the Customer such notice as is possible and reasonable in the circumstances if we intend to do so, we may change the phone numbers or other identifiers allocated to the Customer outside this period. We are not responsible for any costs or losses suffered by the Customer if we do so.
7.4. The Customer may request new numbers at any time by contacting the Company or using the Online Management System.
7.5. The Customer may remove Incoming Numbers from their account at any time using the Online Management System, but the Customer will be charged until either any remaining minimum period expires or the next invoice falls due, whichever is the longer.
7.6. By default, we restrict the number of concurrent incoming calls for each Incoming Number. The Customer may opt to pay additional charges to increase the concurrent calls limit for any of their numbers and should contact the Company to arrange this.
7.7. If the Customer sets up an Incoming Number to forward to an External Number, the Customer will be charged for Call Charges incurred as if this was a standard call to an External Number.
Incoming Calls. Client will answer all incoming calls from Client's Users. Incoming calls may include but not be limited to the following: (1) payment cancellations; (2) User-Interface device instructions; (3) ▇▇▇▇ payment inquiry; (4) technical support for User-Interface devices; (5) account changes; and (6) payee information changes.
Incoming Calls. All incoming calls will be answered within five (5) rings. Any call “on-hold” in excess of one and one-half (1.5) minutes shall have the option to remain “on-hold” or to be switched to a message center where Service Recipient can leave a message. LICENSEE’S customer service representative shall return Service Recipient calls.
Incoming Calls