Performance Metrics and Goals Sample Clauses

Performance Metrics and Goals. 1. Payable if Quarterly Threshold Performance Metric Achieved: 50% of the Applicable Portion of Executive’s Target Bonus
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Performance Metrics and Goals. (a) _____ percent (_____%) of the Target Award shall be subject to achievement by the Company as of the last trading day prior to the end of the Performance Period of the TSR Target Performance Goal, as defined and calculated in accordance with Section 12 hereof, according to the following table: Percentage of TSR Target Peer Group Ranking Earned The Company’s ranking relative to members of the Peer Group (as defined in Section 12(k)) will be determined by listing the Company and members of the Peer Group from highest to lowest TSR achieved by the respective company and counting down from the company with the highest TSR to the Company’s position within such list.
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Performance Metrics and Goals. (a)Total Shareholder Return (“TSR”). Vesting and payment of fifty percent (50%) of the Target Award with respect to the TSR component of the LTIP shall be subject to achievement by the Company as of the last trading day prior to the end of the Performance Period of the TSR Target Goal, as defined and calculated in accordance with Section 11 hereof, according to the following table: TSR Performance Goal Rank of Company TSR Achievement Level Relative to Peer Group Percentage of TSR Target Award Vesting Threshold Goal Not less than the 25th percentile 50% Target Goal Not less than the 50th percentile 100% Maximum Goal Not less than the 75th percentile 200%
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Performance Metrics and Goals. The Contractor shall maintain the capability to document all Help Desk services in a Help Desk management and tracking system that enables the Help Desk’s services to be assessed using the following defined metrics. The bidder may propose additional metrics to track performance or performance goals which exceed the performance goals stated below.
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Performance Metrics and Goals. Our performance metrics and goals are intended to represent a best-in-class service and are based on historical performance measures from other contact center/service center projects performed or being performed by ICF. We expect to provide field inquiries via telephone and e-mail to CITSS users in a courteous and professional manner in accordance with WCI, Inc. expectations. Performance metrics will be captured in real-time through the utilization of the Help Desk Management and Tracking System for each user that contacts the CITSS Help Desk Services by telephone or e-mail.
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Performance Metrics and Goals. PERFORMANCE MEASURES TABLE PERFORMANCE AREA PERFORMANCE METRIC (documented) PERFORMANCE GOAL (where applicable) Telephone Wait time Mean, Median, Maximum Portion under 30 seconds At least 80% Hold time Mean, Median, Maximum Portion under 2 minutes At least 80% Calls placed on hold Number Portion Less than 10% Calls abandoned while waiting or on hold Number Portion Less than 2% Routine In-Scope Inquiries PERFORMANCE MEASURES TABLE PERFORMANCE AREA PERFORMANCE METRIC (documented) PERFORMANCE GOAL (where applicable) Inquiries by phone Number Mean call time Portion resolved < 20 minutes At least 80% Inquiries by e-mail Number Mean response time Portion resolved with first (non- clarifying) reply At least 80%
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Performance Metrics and Goals. (a) Total Shareholder Return (“TSR”). Vesting and payment of the Target Award shall be subject to achievement by the Company as of the last trading day prior to the end of the applicable Performance Period of the TSR Target Goal, as defined and calculated in accordance with Section 11 hereof, according to the following table: TSR Performance Goal Rank of Company TSR Achievement Level Relative to Peer Group Percentage of Target Award Vesting Threshold Goal Not less than the 25th percentile 50% Target Goal Not less than the 50th percentile 100% Maximum Goal Not less than the 75th percentile 200% The number of PSUs that will vest if the Committee determines and certifies the Company’s achievement of a TSR performance level between Performance Goals will be determined by linear interpolation.
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Performance Metrics and Goals 
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Related to Performance Metrics and Goals

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Measure The specific representation of a process or outcome that is relevant to the assessment of performance; it is quantifiable and can be documented

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Objectives 4.1 The Performance Plan (Annexure A) sets out-

  • Performance Goal (a) Subject to the following sentence, the Performance Goal is set out in Appendix A hereto, which Appendix A is incorporated by reference herein and made a part hereof. Notwithstanding the foregoing, the provisions of Section 13 or any other provision of A-1 this Agreement to the contrary, the Committee reserves the right to unilaterally change or otherwise modify the Performance Goal in any manner whatsoever (including substituting a new Performance Goal), but only to the extent that the Committee has first determined that the exercise of such discretion would not cause the Performance Share Units to fail to qualify as “performance-based compensation” under Section 162(m) of the Code. If the Committee exercises such discretionary authority to any extent, the Committee shall provide the Grantee with a new Appendix A in substitution for the Appendix A attached hereto, and such new Appendix A and the Performance Goal set out therein (rather than the Appendix A attached hereto and the Performance Goal set out therein) shall in all events apply for all purposes of this Agreement.

  • Goals Goals define availability, performance and other objectives of Service provisioning and delivery. Goals do not include remedies and failure to meet any Service Goal does not entitle Customer to a Service credit.

  • Targets a) Seller’s supplier diversity spending target for Work supporting the construction of the Project prior to the Commercial Operation Date is ____ percent (___%) as measured relative to Seller’s total expenditures on construction of the Project prior to the Commercial Operation Date, and;

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