Hold Time definition

Hold Time means the length of time a sign message is fixed in place before changing to a different sign message;

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Hold Time means the amount of time per answered call that a customer service agent (or

Hold Time shall have the meaning set forth in PARAGRAPH IV.1.C.1

Examples of Hold Time in a sentence

• Host MOD_SELn Hold Time t_MOD_SELn_hold 1 - ms After the falling edge of MDC clock cycle for the last ADDRESS/DATA bit.

• Number of calls received, number of calls answered, number of dropped calls, percentage of dropped calls, average delay time, Average Hold Time, percentage of calls answered in thirty (30) seconds, percentage of calls answered in ninety (90) seconds reported for the month.

• Contractor shall employ sufficient customer service staff and management practices to ensure that the Average Speed of Answer is equal to or less than thirty (30) seconds and the maximum Hold Time is ninety (90) seconds or less.

• Performance incentives and disincentives for Overall Diversion Level, Minimum Single-Family Diversion Level, Minimum Commercial Diversion Level, Contamination, Average Speed of Answer and Ninety (90) Second Maximum Hold Time shall be calculated in aggregate for the SBWMA Service Area and Agency’s share shall be proportional based on the tons of Solid Waste Collected by Contractor for Rate Year One (2011) by Previous Contractor.

• Provides a summary of call volume and a summary of call characteristics such as Queue Time, Hold Time, Talk Time, and Total Duration.

More Definitions of Hold Time

Hold Time during a “Pending Close” status, provided the Trouble Ticket is subsequently closed without further action. A “Pending Close” situation exists where the Subscriber is not immediately available for verification and concurrence on Trouble Ticket closure. In such a case, the Optivon NOC logs a pending close on the Trouble Ticket until either the Subscriber can be contacted or no further problem exists. If there are no further problems, the Optivon customer service center closes the ticket and notifies the Subscriber that the Trouble Ticket has been closed.

Hold Time means situations in which Customer tests the (3)Voice® Termination Service for a time prior to acknowledging repair.

Hold Time. Time that the Customer Care Representative (RA) keeps the customer waiting during the call. SERVICE LEVEL (NS): Quality Indicator giving the percentage of Calls Answered Live with pre-set maximum waiting time.

Hold Time. Benchmark: Commencing on April 12, 2002, at a minimum, Ticketmaster agrees that the average wait time (any call in queue for sales agent support) over the course of each quarter for telephone calls answered by an agent for the GCE Program dedicated phone lines ("Measurement Calls") shall not exceed one hundred and thirty-five (135) seconds ("Hold Time Benchmark"). Amex and Ticketmaster agree that the Hold Time Benchmark described in this sentence shall apply to aggregated quarterly telephone calls received. If for any reason Ticketmaster does not achieve the stated target, Ticketmaster will thereafter use all commercially reasonable efforts to answer such telephone calls within the target average time period as quickly as possible.

Hold Time means the average amount of time the Licensee will wait before its is able to speak with a WebGain Support Services representative to discuss a reported Discrepancy. Hold Time is measured from the time WebGain's telephone switch board receives the Licensee's call until the time a WebGain Support Services representative answers the call for purposes of logging a ticket for support. The WebGain Support Services representative will be either a technical support call coordinator or technical support engineer.

Hold Time means the cumulative time a caller is on-hold waiting to speak to a CSR or call abandoned while waiting to speak to a CSR. Each call > 10 minutes total cumulative time on- hold or call abandoned after 10 minutes cumulative time on-hold: 0.3% or more of calls per quarter. $10,000 per quarter if total cumulative time on- hold or call abandoned after 10 minutes on hold is 0.3% of calls per quarter.

Hold Time means the cumulative amount of time that passes between the time a call is placed on hold until the Customer Service Representative speaks with the caller.