Performance Measures and Reporting. In addition to any other performance measures required by this Agreement, DART agrees the Service shall comply with DART's policies for quality of service as established in the DART Service Standards, including on-time performance. DART shall no less than monthly provide CITY with information detailing the various aspects of the Service, including ridership, on-time performance, and other measures used by DART to measure performance of its bus routes.
Performance Measures and Reporting. Service Goals • The provision of high priority and emergency protection and enforcement services immediately if a person’s and/or animal’s safety and/or healthy is at immediate risk or, in the absence of such immediate risk, within 24 hours of request. • The provision of low priority protection and enforcement services within 48 hours of request. • The return of licensed or otherwise identified animals impounded in the field by Animal Protection Officers to their homes whenever possible or, in the absence of this possibility, the notification of the identified owner by phone and mail within 24 hours of the animals impound. • The operation of a 24-hour emergency phone line to allow for immediate response to requests for emergency protection and enforcement services. • The examination, scanning (for a microchip), and vaccination of all impounded animals whose disposition allows therefore. • The provision of appropriate routine and veterinary care to impounded animals and the securing of life-affirming outcomes for impounded animals whenever possible and appropriate. • The offering of convenient online avenues for pet licensing procurement and submission of requests for protection and enforcement services. Performance Measures Enforcement • Volume of and response time to high priority calls. • Volume of and response time to low priority calls. Shelter • Save and live release rates for impounded animals. • Number of community cats sterilized, vaccinated, and returned to field. Any Contracting Party’s concerns regarding the provision of protection and enforcement services shall be forwarded to the SCRAPS Advisory Board for consideration at their next scheduled meeting. Failure to resolve the concern by the SCRAPS Advisory Board shall result in the concern being immediately forwarded to the Board of County Commissioners for resolution. If the Contracting Party is not satisfied by the decision of the Board of County Commissioners, it may seek resolution vis-a-vis SECTION No. 17.
Performance Measures and Reporting. 8.12.1 Describe your ability to guarantee reliability and uptime greater than 99.5%. Additional points will be awarded for 99.9% or greater availability. Broadvoice runs its voice network in an active-active cluster across geo-redundant data centers. As such, downtime is minimal. Using historical downtime data, the target available time for the Services provided by Broadvoice to the Customer is equal to 99.99% of the time in a calendar month. Availability is calculated by dividing the measured available time by the total time in a calendar month, expressed as a percentage. The measured available time is the total time in a calendar month less the measured unavailable time.
Performance Measures and Reporting. 1. Notify WRC of impending scheduled events or activities that may warrant media support. Follow WSC/WRC guidance for media relations and interactions including releases for all pictures.
Performance Measures and Reporting. LGC shall provide WYLIE with information regarding ridership, on-time performance of the Service, costs, and number of users, within thirty (30) calendar days of receipt of such information from the contract provider.
Performance Measures and Reporting. Contractor's performance will be measured in part on the achievement of the following performance measures. Documentation shall be provided to HHSC Project Director by the dates specified below:
Performance Measures and Reporting a. GFE and Council officers will meet on a three‐monthly or mutually agreed basis to discuss progress on this Agreement and the attached Work Schedule.
Performance Measures and Reporting. 8.12.1 Describe your ability to guarantee reliability and uptime greater than 99.5%. Additional points will be awarded for 99.9% or greater availability.
Performance Measures and Reporting. Performance Measures
