Ongoing telephone support Sample Clauses
The 'Ongoing telephone support' clause establishes the obligation for one party, typically a service provider, to offer continued assistance via telephone to the other party throughout the duration of the agreement. This support may include answering questions, troubleshooting issues, or providing guidance related to the services or products covered by the contract. By specifying the availability and scope of telephone support, this clause ensures that the recipient has reliable access to help when needed, thereby enhancing service quality and addressing problems promptly.
Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs.
Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs. Task Name Duration Start Finish County Contracts Negotiated and Signed 60 days Mon 10/24/16 Thu 12/22/16 Certification Application Filed 1 day Thu 12/15/16 Thu 12/15/16 Application Review 25 days Fri 12/16/16 Mon 1/9/17 Draft Test Plan Agreement 5 days Mon 1/16/17 Fri 1/20/17 VSTL Testing 25 days Wed 2/1/17 Mon 3/6/17 Review TDP 9 days Mon 2/13/17 Tue 2/21/17 Final Test Plan Agreement 6 days Wed 2/22/17 Mon 2/27/17 System Testing 10 days Mon 3/6/17 Wed 3/15/17 System certified 1 day Thu 3/16/17 Thu 3/16/17 Build servers, ICC and Adjudication clients 19 days Mon 3/6/17 Fri 3/24/17 State installs trusted builds on servers, ICC and Adjudication units 12 days Mon 3/27/17 Fri 4/7/17 Set-up ICX systems 12 days Mon 4/10/17 Fri 4/21/17 State installs trusted builds on ICX units 19 days Mon 4/24/17 Fri 5/12/17 Draft retrofit / upgrade plan 19 days Wed 2/1/17 Sun 2/19/17 Schedule and ship new hardware to upgrade counties 59 days Wed 2/15/17 Fri 4/14/17 Schedule times with Secretary of State Staff 43 days Wed 2/1/17 Wed 3/15/17 Install trusted builds on all equipment / complete retrofit 19 days Wed 3/1/17 Sun 3/19/17 UOCAVA Ballot Deadline 1 day Sat 2/18/17 Sat 2/18/17 Determine Elections being conducted by existing 18 counties 11 days Tue 1/3/17 Fri 1/13/17 Identify Ballot Programming Resources 19 days Mon 1/9/17 Fri 1/27/17 Ballot Production 10 days Wed 2/1/17 Fri 2/10/17 Absentee ballots sent - Spring 5 days Mon 4/3/17 Fri 4/7/17 L&A Testing - Spring 11 days Mon 4/3/17 Thu 4/13/17 Begin counting mail ballots - Spring 0 days Mon 4/3/17 Mon 4/3/17 Voting Centers Open - Spring 16 days Mon 4/3/17 Tue 4/18/17 Election Day - Spring 0 days Mon 4/3/17 Mon 4/3/17 Ballot Production 26 days Mon 9/11/17 Fri 10/6/17 UOCAVA Ballot Deadline 1 day Sat 9/23/17 Sat 9/23/17 Absentee ballots sent - Coordinated 5 days Mon 10/16/17 Fri 10/20/17 L&A Testing - Coordinated 11 days Mon 10/9/17 Thu 10/19/17 Begin counting mail ballots - Coordinated 0 days Mon 10/23/17 Mon 10/23/17 Voting Centers Open - Coordinated 16 days Mon 10/23/17 Tue 11/7/17 Election Day - Coordinated 0 days Tue 11/7/17 Tue 11/7/17 Task Name Duration Start Finish Ballot Production 5 days Mon 6/12/17 Fri 6/16/17 L&A Testing - Mock 1 day Mon 6/26/17 Mon 6/26/17 Begin counting mail ballots - Mock 3 days Tue 6/27/17 Thu 6/29/17 Voting Centers Open - Mock 3 days Tue 6/27/17 Thu 6/29/17 Election Day - Mock 1 day Thu 6/...
Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs. This Voting System and Managed Services Agreement (the “Agreement”), dated this 1st day of January, 2017 (the “Effective Date”), for a voting system, licenses and related services is made by and between Ouray County, CO ("Customer") and Dominion Voting Systems, Inc., a corporation organized under the laws of the State of Delaware ("Dominion"). This Agreement may refer to Dominion and the Customer together as the "Parties," or may refer to Dominion or the Customer individually as a "Party."
Ongoing telephone support. Dominion shall provide telephone support for Customers during the Term of the Agreement at no additional costs.