Go-Live Scope Clause Samples

Go-Live Scope. Go-Live support is the work required to complete the cutover, Go-Live and post Go-Live tasks for the period described below. “Go-Live” is defined as the first time Licensee uses the Licensed Software to process data in Licensee’s live production environment. Following each Go-Live event, Infor will provide up to 4 weeks of post-Go-Live support. Post-Go-Live support will be provided via a combination of on-site and off-site resources. • If the Licensee is not ready to Go-Live upon completion of the Services described in this SOW, additional Services and training may be required (“Additional Work”); any such Additional Work will be managed through the Project Change Control Process. • The Infor Project Manager will work together with the Licensee Project Manager to develop a joint post Go-Live support resource plan. • Licensee process owners and key users will provide first line support to Licensee end users. • Infor consultants will support the Licensee process owners and key users with resolution of process questions and provide Infor application assistance where required subject to the Go-Live consulting hours above.