Service Scope definition
Examples of Service Scope in a sentence
Within the Service Scope, remote jobs are prioritized based on urgency of support.
Customer has selected one of the Service Plan as provided in the Order Form and only its Service Scope as described below is provided by Service Provider under this SLA.
Emails received outside of the Service Scope (i.e. weekends) will be collected, however no action can be guaranteed until the next business day.
They are then to be triaged during the Service Scope hours at the discretion of the next available Support Analyst.
In support of services outlined in this SLA, GreenOrbit will respond to service-related incidents and/or requests submitted by the Customer within the Service Scope as soon as practical using best endeavours.
Support calls received within the Service Scope will be attended to as soon as an allocated Support Analyst becomes available.
They are then to be triaged during the Service Scope hours at the discretion of the next available Support Consultant.
Email is monitored within the Service Scope where the Customer can expect a response within three hours whilst emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to generate a support ticket.
Coverage parameters specific to the service(s) covered in this agreement are as follows: Email is monitored within the Service Scope where the Customer can expect a response within three hours whilst emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ to generate a support ticket.
Amdocs will continue to provide a service level data feed to Sprint for the Service Scope system.