Service Scope. The following Services are covered by this Agreement; o Manned telephone support o Monitored email support o Remote assistance using Remote Desktop and a Virtual Private Network where available o Planned or Emergency Onsite assistance (extra costs apply) o Monthly system health check
Service Scope. Business Services apply to a single corresponding registered Covered Product. Purchasers of Business Services receive a 2 year limited business warranty (see VIVE Enterprise Business Limited Warranty here for details), starting from the original purchase date of your Covered Product. Business Services include expedited usage technical support, expedited customer care services and VIVE online resources as set forth in these Terms and Conditions and (xxx.xxxx.xxx/xxxxxxx).
Service Scope. The following Services are covered by this Agreement;
Service Scope. This schedule governs your obligations for SCA when using the following Cash Management Services:
Service Scope. The following services are covered by this SLA:
Service Scope. Centre will provide Customer with the following IT Services. Centre Assist - Servers Monitoring BasicOnly Professional Elite Support and Monitoring Unlimited Remote Support (Mon-Fri 7am-6pm) N Y Y Y Unlimited On-Site Support (Mon-Fri 7am-6pm) N N Y Y Emergency After-Hours Support (Excluding Weekends) N N Y Y 24 x 7 Support N N N Y Backup Monitoring and Administration N Y Y Y Drive Space & Event Log Monitoring Y Y Y Y Service Availability Monitoring Y Y Y Y Database & Critical Applications N Y Y Y Microsoft Exchange N Y Y Y Printer Management N Y Y Y Maintenance Microsoft Patch Management Y Y Y Y Log File Maintenance N Y Y Y Reporting Asset Management N Y Y Y Quarterly Business Review (QBR) and Budget Forecasting N Y Y Y CMAC™ Dashboards (Real-Time, Historical Trending) Y Y Y Y Security Anti-Virus Software Management Y Y Y Y Anti-Virus License Y Y Y Y User Account Administrator N Y Y Y File Sharing N Y Y Y Security Administration N Y Y Y Centre Assist - PC and Workstations Monitoring Basic Only Professional Elite Support and Monitoring Unlimited Remote Support (Mon-Fri 7am-6pm) N Y Y Y Unlimited On-Site Support (Mon-Fri 7am-6pm) N N Y Y Emergency After-Hours Support (Excluding Weekends) N N Y Y 24 x 7 Support N N N Y Microsoft Application Support N Y Y Y Specialty Application Support N Y Y Y Mobile Device Support N Y Y Y Maintenance Software and Patch Management N Y Y Y Microsoft Patch Management Y Y Y Y Reporting Asset Management Y Y Y Y Quarterly Business Review (QBR) and Budget Forecasting N Y Y Y CMAC™ Dashboards (Real-Time, Historical Trending) Y Y Y Y Security Anti-Virus Software Management Y Y Y Y Anti-Virus License Y Y Y Y Centre Assist - Network Monitoring Basic Only Professional Elite Support and Monitoring Unlimited Remote Support (Mon-Fri 7am-6pm) N Y Y Y Unlimited On-Site Support (Mon-Fri 7am-6pm) N N Y Y Emergency After-Hours Support (Excluding Weekends) N N Y Y 24 x 7 Support N N N Y Uptime/Connectivity Monitoring Y Y Y Y ISP Management Y Y Y Y Router Management N Y Y Y Firewall Management N Y Y Y VPN Management N Y Y Y Switch Management N Y Y Y Network Peripheral Management N Y Y Y Wireless Access Points N Y Y Y Maintenance Backup and Recovery of Device Configurations N Y Y Y Firmware Updates N Y Y Y
Service Scope. According to the service agreement between Party A and users, provide after-sales services such as door-to-door delivery, installation, commissioning, maintenance and warranty.
Service Scope. Determine scope of work to be performed, including scheduling and pricing. Coordinate necessary services or materials to facilitate the change (equipment, software, telecommunications, etc.). Identify resources to perform the change (NetWolves, Customer, and/or third-party personnel). Schedule and coordinate execution of the change. Execute the change and test, as applicable. 6x12 to next day on-site response.
Service Scope. Perform and review site survey for each site and confirm readiness. Resolve any open issues to complete site readiness. Develop site specific installation procedures. Coordinate and finalize scheduling of: * All involved NetWolves, Customer and third party personnel. * Shipping and receipt of equipment at each site. * Physical implementation of the equipment. * Testing and certification of installed equipment in accordance with the test script. * Site sign-off by Customer's site representative. * Circuit provisioning.
Service Scope. AMS will provide Agency with the Services and support functions per the terms in this Agreement. Unless otherwise expressly agreed to by the parties, AMS is not obligated to and will not provide Services for any Equipment not obtained directly from AMS.
