General Approach to Providing Management Consulting Services Sample Clauses

General Approach to Providing Management Consulting Services. As detailed in Section 1.1.1 above, TelaForce has a proven approach gleaned through relevant current and past experience to perform a wide variety of MCS-relate services. Our approach to MCS delivery is focused on our proven consultancy model which is based on seven key tenets. • Forming Mutually-Beneficial Partnerships with our Clients • Initiating Change through Active Listening and Meaningful Analysis • Introducing Innovations and Best Practices • Executing Based on Proven, Repeatable Processes • Applying Training and Mentorship Techniques that have Measurable Results • Soliciting Regular Feedback and Actively Responding to the Feedback • Evaluating Results and Providing Recommendations for Future Improvements For our MCS projects, TelaForce implements a service and delivery methodology consisting of a Plan-Do- Check-Act Model coupled with our proven quality management processes. Our Plan-Do-Check-Act Model incorporates the key ISO 20000 elements for successful project execution as detailed in Exhibit 2 below. • Plan – Establish the goals and processes necessary to deliver the desired outcomes • Do – Implement the plans, policies, processes, and procedures • Check – Audit activities and processes against the requirements • Act – Take action on audit results and continually improve service performance Exhibit 2: Plan-Do-Check-Act Model Our effective Enterprise Management System (EMS), which is registered to the ISO 9001:2015, ISO/IEC 20000 and is rated at CMMI Xxxxx 0 for Services, has well-defined, standardized processes and procedures at its core and is implemented by our knowledgeable, disciplined staff who use by modern technology and tools. Utilizing our consultancy toolkits for activities such as strategic planning and roadmaps, organization and executive coaching, and policy development combined with tools for formal evaluation and decision making analysis, risk assessments and systems alignment, we provide a management consultancy framework that delivers high quality services and deliverables that meet or exceed the business needs of our customers. By using standardized processes and focusing on continual improvement we consistently exceed customer requirements and maintain high levels of customer satisfaction.
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