Excluded Support. 5.1 The Supplier is not obliged to remedy a Network fault where the fault results from or is caused by any act or omission of the Customer including without limitation damage to equipment or an unplugged handset (Excluded Cause).
Excluded Support. Examples of services not covered by this Agreement (but which may be available for additional fees as described in Exhibit B payable within thirty (30) days after billed) include: • Administrator or end user training • Client requested enhancements and features • Software installation or onsite support • Environment configuration • Translations from English to other languages • Environment trouble shooting issues not associated with Relativity’s Software • Trouble shooting problems with data not formatted per Relativity’s standard load file specifications • Database/case migration to or from the Software
Excluded Support. 6.1 Beezy’s obligations related to the Support Services shall cease in case the Beezy Software Problem or non-operation of the Beezy Software has been caused by any factor outside the control of Beezy, including but not limited to:
Excluded Support. Support to be provided under this Agreement does not include repair of damage, replacement of parts or increase of service time attributable to reasons other than normal wear and tear, including but not limited to the combination or operation or use of Equipment, Software or Workstations with materials not supplied by Davox or for purposes for which the Equipment, Software or Workstation was not designed, unusual physical or electrical stress, accident, neglect, acts of God, or misuse, abuse, or modification of the Equipment, Software or Workstations by persons other than Davox. When support service is required for reasons other than normal wear and tear, services will be performed at Davox's then prevailing time and materials rate and an invoice issued to the Customer. If Customer modifies the Equipment, Software or Workstation or adds foreign devices to the UNISON System or Workstation, then Davox may at its option, (i) terminate this Agreement or (ii) support and service such modifications and foreign devices at its then prevailing rates. Provisions or replacement of operational supplies or media items are specifically excluded form support services hereunder.
Excluded Support. Support to be provided under this Agreement does not include repair of damage, replacement of parts or increase of service time attributable to reasons other than normal wear and tear, including but not limited to the combination or operation or use of Equipment or Software with materials not supplied by Davox or for purposes for which the Equipment or Software was not designed, unusual physical or electrical stress, accident, neglect, acts of God, or misuse, abuse, or modification of the Equipment or Software by persons other than Davox. When support service is required for reasons other than normal wear and tear, services will be performed at Davox's then prevailing time and materials rate and an invoice issued to the Customer. If Customer modifies the Equipment or Software or adds foreign devices to the UNISON System, then Davox may at its option, (i) terminate this Agreement or (ii) support and service such modifications and foreign devices at its then prevailing rates. Provisions or replacement of operational supplies or media items are specifically excluded from support services hereunder.
Excluded Support. Notwithstanding any provision to the contrary herein: Google will have no obligation to provide TSS:
