Standard Technical Support Sample Clauses
Standard Technical Support. Standard Technical Support shall be as set forth in Schedule A below, and may be amended from time to time by Magentrix. Any such amendment shall be effective as of the date it is posted on the Website.
Standard Technical Support. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article
Standard Technical Support. For Expert Level support, and for Enterprise Level Support for non-Priority 1 errors, during Vitria's standard business hours (9:00 a.m. to 6:00 p.m. Local Center time, except Vitria published holidays). Vitria shall provide Licensee with Standard Support Services for the installation, maintenance and use of the Products, the identification of Product and/or Documentation problems and the reporting of Bugs. If Licensee has purchased Enterprise Level support, Vitria shall also provide unlimited 24x7x365 access to Vitria's technical support personnel for Priority 1
Standard Technical Support. 9.1 Electronic and telephone Support Standard technical support allows to have during opening hours (cf. article 7) an assistance for all the Product(s) referred to in the Order Form. The User has access to the CENTREON online knowledge base 24/7 thanks to the web assistance portal. Technical support includes assistance for Errors correction, as well as installation and basic configuration advices. Technical support must answer to questions, provide the User assistance concerning Product(s) use, the answer to Error reports and decide if a reported Error results of a problem in the functioning of the Product(s) or a problem linked to the User Environment or to the installation of the Product(s). The User must provide the necessary information and documentation for CENTREON to be able to reproduce the Error and all other information reasonably requested by CENTREON. The Support is subject to the compliance with potential Product prerequisites. CENTREON support provides assistance via a remote access software. CENTREON support can also use a VPN solution offered by the User. This method contributes to identify the Error and to reduce resolution periods. The answer period is not applicable in the absence of remote access. Moreover, the response times are only applicable to the solution of configuration Errors and to the supply of Workarounds for software Error(s) (bugs), but are not applicable to the supply of Upgrades containing a solution of the software Errors (bugs).
Standard Technical Support. A ▇▇▇▇ contact will be available for standard technical support between the hours of 8.00 a.m and 6.00 p.m Israel Time, Sunday through Thursday. Standard technical support will cover any issue relating to the Software.
Standard Technical Support. GET21's authorized personnel will be given the telephone number and email address for GP technical support personnel. GP shall provide telephone support to GET21 on issues relating to the Cage Software between the hours of 9.00 a.m and 5.00 p.m Eastern Time, Monday through Friday. GP may provide on-line support to GET21 on issues relating to the Cage Software through a website. GP will also provide an emergency number providing 24-hour response for logging the support call.
Standard Technical Support