Onsite Support definition

Onsite Support means the procedure to replace defective hardware at the End User’s installation location.
Onsite Support means when a Technical Specialist is physically onsite at the Customer’s premises.
Onsite Support means support provided at the Customer's premises;

Examples of Onsite Support in a sentence

  • Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support.

  • While non-receipt of a spousal consent may result in equitable remedies pursuant to the Stockholders Agreement, it is not a condition of the investment or being a stockholder of the Company.

  • Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour.

  • Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

  • Cancellation of scheduled Training will not be accepted later than one (1) hour before the start time of the On-site Support.

  • For example, if Service Provider provides three hours and thirty minutes of On-site Support, that will be treated for account management and, if applicable, invoicing purposes as four hours.

  • If You decline remote diagnostics, We can agree to On-site Support which will be subject to additional fees and reasonable travel and expenses, for which You are responsible.

  • For those Customers using GPS Events and that are located in (i) New York, NY, (ii) London, UK or (iii) Paris, France, Service Provider personnel shall be available upon sufficient prior notice to provide On-site Support for the use of GPS Events at an event.

  • This SLA does not apply to Locations covered by Premium On-site Support.

  • On-site Support: It is Provider’s intention to provide remote support whenever possible.


More Definitions of Onsite Support

Onsite Support means providing Error Correction services at your premises on which the Product is located, if required, as determined by Infinidat in its sole and absolute discretion.
Onsite Support means providing Error Correction services at Purchaser’s premises on which the Product is located, if required, as determined by Infinidat in its sole discretion.
Onsite Support means any assistance provided by Cyber City that is done on Customer System that requires physical presence at Customer location.

Related to Onsite Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.