Onsite Support definition

Onsite Support means the procedure to replace defective hardware at the End User’s installation location.
Onsite Support means any assistance provided by Cyber City that is done on Customer System that requires physical presence at Customer location.
Onsite Support means providing Error Correction services at your premises on which the Product is located, if required, as determined by Infinidat in its sole and absolute discretion.

Examples of Onsite Support in a sentence

  • Onsite Support for the solution will be 24x7 and charges to be provided based on the manpower efforts in 3 shifts per day.

  • Additional On-site Support Hours can be purchased at the following rates: US$200/Hour; £100/Hour; €125/Hour.

  • All requests logged by DDA, Users will be handled by Onsite Support Engineer.

  • Cancellation of scheduled On-site Support will not be accepted later than one (1) hour before the start time of the On-site Support.

  • On-site Support may also be available for other locations as well, schedule permitting, provided that Customer pays for all travel, accommodation and related expenses for Service Provider personnel.

  • The Onsite Support Engineer shall align the manpower required for the reported issue.

  • Please note that On-site Support cannot be requested in periods of less than an hour and, for purposes of determining usage of On-site Support hours, all partial On-site Support hours will be rounded up to the next whole hour.

  • If You decline remote diagnostics, We can agree to On-site Support which will be subject to additional fees and reasonable travel and expenses, for which You are responsible.

  • This SLA does not apply to Locations covered by Premium On-site Support.

  • In case of On-site Support, Customer will additionally, and at no cost to Knowcross, provide suitable accommodation to visiting Knowcross personnel / representative(s).

More Definitions of Onsite Support

Onsite Support means providing Error Correction services at Purchaser’s premises on which the Product is located, if required, as determined by Infinidat in its sole discretion.
Onsite Support means when a Technical Specialist is physically onsite at the Customer’s premises.
Onsite Support means support provided at the Customer's premises;

Related to Onsite Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Advanced life support or “ALS” means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Support and Maintenance Services means the support and maintenance services described in Section 1 of these Support Terms.

  • Family support services means providing opportunities for

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Interconnection Construction Service Agreement means the agreement entered into by an Interconnection Customer, Interconnected Transmission Owner and the Transmission Provider pursuant to Tariff, Part VI, Subpart B and in the form set forth in Tariff, Attachment P, relating to construction of Attachment Facilities, Network Upgrades, and/or Local Upgrades and coordination of the construction and interconnection of an associated Customer Facility. A separate Interconnection Construction Service Agreement will be executed with each Transmission Owner that is responsible for construction of any Attachment Facilities, Network Upgrades, or Local Upgrades associated with interconnection of a Customer Facility. Interconnection Customer:

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Construction Services Agreement means this Construction Services Agreement, together with any duly authorized and executed amendments hereto.

  • Transition Services Agreement means a transition services agreement substantially in the form attached hereto as Exhibit C to be entered into between Seller and Purchaser at the Closing.