EARNBACK. The Service Provider shall have Earnback opportunities with respect to Service Level Credits as follows:
EARNBACK. Orbitz shall have the earnback opportunity with respect to Credits paid or owed to American pursuant to this Exhibit, as follows: Within 30 days after each Service Level Period, Orbitz shall report on each performance Exhibit F - viii ------------ *** Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. obligation for which there was a Credit. If Orbitz achieved a yearly performance average that was greater than or equal to the agreed upon performance obligation, Orbitz shall be refunded (or relieved from paying, as the case may be) the amount of Credit formerly paid (or owed) for such performance obligation. Exhibit F - ix ATTACHMENT 1 TO EXHIBIT F ORBITZ HIGH AVAILABILITY BOOKING ENGINE SUMMARY To provide business continuity in event of a complete or partial data center disaster Orbitz will run the XX.xxx booking engine in two data centers simultaneously in the active-active configuration. Figure 1 provides a high level overview of the solution. CAPACITY, PERFORMANCE & CONNECTIVITY SERVER CAPACITY - Server capacity will be provided in each site to accommodate the full projected transaction volumes. Component redundancy within each site will also be maintained to ensure uninterrupted service. These improvements can be accomplished within the cost structure of the original proposal due to the reduction in scale of the staging environment. Assets originally dedicated to a "production-scale" staging environment will be used to provide the incremental capacity necessary to accommodate running two sites. SABRE CONNECTIVITY - The additional Sabre connectivity required in the event of a disaster will be provided via cost effective stand-by T1s. FRONT END TO BOOKING ENGINE CONNECTIVITY - There will be incremental costs associated with connecting the XX.xxx front end application data center to two booking engine sites. These costs are borne by AA and estimated to be 1.5 times the cost to connect to a single booking engine site. Although twice as many circuits will be required between the Exodus data centers, the traffic sent over any one circuit will be reduced to half the traffic for a single site scenario. OPERATIONS SITE OPERATIONS - The data centers will continue to be operated from a single location at the Orbitz Network Operations Center (NOC) in Chicago. In the event of a catastrophic event at the NOC location, the service can be monitored ...
EARNBACK. If Subcontractor meets all criteria set forth for performing the Services for the first full calendar month after the October 1, 2013 release and performing the Services for the first full calendar month after the February 1, 2014 release, then Subcontractor will be entitled to earn back fifty percent (50%) of the Liquidated Damages paid to CGI under this SOW. The Supplier's earn back of Liquidated Damages is not a waiver by CGI of any right it may have under the Agreement. E. PRICING ASSUMPTIONS (I). Benaissance services are quoted on a PMPM subscription basis with a guaranteed minimum. When performing direct billing of individuals pricing is per enrolled subscriber per month and when performing consolidated group premium billing for employers pricing is per enrolled employee per month.
EARNBACK. Supplier shall have Earnback opportunities with respect to Service Level Credits as follows:
EARNBACK. Supplier shall have Earnback opportunities with respect to each Service Level Credit as follows: THIS EXHIBIT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.
EARNBACK. Supplier may earn back Transition Deliverable Credits with respect to its failure to meet an interim Critical Transition Milestone for a Transition Stream, provided that Supplier meets the associated final Critical Transition Milestone for that Transition Stream on or before the date specified in Schedule H.1, in which case Supplier will be entitled to the return of all Transition Deliverable Credits paid in connection with its prior failure to meet said interim Critical Transition Milestone. SCHEDULE H.1 INITIAL TRANSITION PLAN TRANSITION DELIVERABLE CREDITS # Transition Stream Transition Deliverable Milestone Date Interim/Final Milestone Deliverable Credit 1 Windows / Database Knowledge Absorption (Support Process, Operations Process, Reports, Escalation Process) Week 1 - 5 Receiving all the existing Documents from customer. If not existing then prepare with joint efforts. $****** Adaptation / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run Book, Offshore team readiness) Week 6 - 7 Submitting draft of refined documents. $****** Replication (Successful Staging exercise, Offshore team Realignment) Week 8 - 9 Knowledge transfer to offshore team by training them. $****** Parallel Run (Role Transfer Plan completion, Consolidated runbooks) Week 10 - 11 Acceptance Test Plan signoff. $****** 2 UNIX, Storage & Backup Knowledge Absorption (Support Process, Operations Process, Reports, Escalation Process) Week 1 - 5 Receiving all the existing Documents from customer. If not exist then prepare with joint efforts. $****** Adaptation / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run Book, Offshore team readiness) Week 6 - 7 Submitting draft of refined documents. $****** Replication (Successful Staging exercise, Offshore team Realignment) Week 8 - 9 Knowledge transfer to offshore team by training them. $****** Parallel Run (Role Transfer Plan completion, Consolidated runbooks) Week 10 - 11 Acceptance Test Plan signoff. $****** 3 Tier - II Services Knowledge Absorption (Support Process, Operations Process, Reports, Escalation Process) Week 1 - 5 Receiving all the existing Documents from customer. If not exist then prepare with joint efforts. $****** Adaptation / Redesign (Finalize Solution Design, Role Transfer Map, Draft Run Book, Offshore team readiness) Week 6 - 9 Submitting draft of refined documents. $****** Replication (Successful Staging exercise, Offshore team Realignment) Week 10 - 11 Knowledge transfer to offshore team by trai...
EARNBACK. EDS shall have Earnback opportunities with respect to Service-Level Credits as follows:
EARNBACK. The Supplier shall have the opportunity to earnback Charge Reductions as follows:
EARNBACK. ALLTEL shall have the opportunity to earn back Service Level Credits as described in this Section 1.7(b). If ALLTEL meets or exceeds the Service Level for [*****] which such Service Level Credit was assessed for such Service Level, then ALLTEL may invoice Client for the amount of such Service Level Credit on its next monthly invoice ("Earnback Credit").
EARNBACK. In the event ACS meets the Expected Service Level(s) as described in Schedule A, Attachment B (SLA), ACS will accrue an earnback credit (the “Earnback Credit”) as described in Schedule A, Attachment B (SLA). Earnback Credits will be applied using the methodology described in Section 13.3 below.
